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  • The Loop 6.15.23

    < Back The Loop 6.15.23 Operations: Enhance the guest experience during breakfast by August 1st as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 15th. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Committees have been formed and are being finalized with Ops supervisor. This will be announced at the GM Meeting. Operations Coordinator: VOT Version 1 to be ready for implantation for website by June 20th. Training: Create an interactive Shift Leadership Roadmap by June 15th. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: All HR playbooks to be updated and distilled into HR Master Policy Book by August 15th. Digital Experience As we grow our digital footprint, it becomes even more important that our teams are digital experts. Having a Digital Ambassador on your team is a great way to deliver outstanding digital experiences to our guest. Please see the attached document that explains all about Digital Ambassadors. Digital Stats – Month to Date Digital usage ____% of transactions Calendar June 13th – Iron Arch Energy Box Webcast 2pm June 15th – AMEX receipts due June 16th – RMHC Dinner Rockford Patch June 18th – Happy Father’s Day June 18th – Release Payroll Illinois Only June 19th – Wisconsin Payday! June 19th – Madison Sanitation Exam 8a-2p June 20th – Happy 12th McD Anniversary Brendan Woodard June 20th – Rockford Sanitation Exam 130p-4p June 20th – Combined GWOS/ILIA GM Webcast Promotions & Marketing Updates – ALL Restaurants June 19th – Last Day Little Mermaid HM June 20th – Start Elemental HM **Please see attached documents for the Co-Op specific promotions** Digital OSAT: Below 60.6% percent, >10 surveys: Verona Rd., Oasis, University, and Waunakee Breakfast OSAT: Below 45.5%, >10 surveys: Evansville, University, Waunakee, Allen Blvd. McCare Night Shout out to Ana, Riley, and the Genoa team for a fantastic McCare Night! Sky Carp Tickets Who wants to check out the new Sky Carp Stadium! NABIT Webcast Recording Did you miss the June 7th webcast? Here is the link to check out the recording. Sanitation Certificates Did you know that you have access to see all Iron Arch sanitation certificates. If you have an Iron Arch email, you can access the Sanitation Certificate Google Drive. Iron Arch In-Person Leadership Transitions We need learners for the next in-person LT class on July 19th 9a-6p and July 20th 9a-5p. This is a great opportunity for those who would like to achieve more in an in-person learning environment. Email hailey@iammcd.com to register a learner. Sabbatical and PTO Payout Reminder that you need to submit for all sabbatical and PTO payout before the end of June for second quarter. In-Person GM Meeting Our in-person GM meeting is almost here! Tuesday July 11th, 2023 from 10a-6p at Beloit Classic Cinemas! The movie starts at 4p! 2799 Cranston Rd. Beloit, WI 53511 Energy Box Feedback Email Now that majority of our restaurants are on Energy Box, if you have any lighting schedule issues or general feedback on the platform please email enegerybox@iammcd.com American Express Did you know that you are able to also upload your receipts on your personal computer? Just go to americanexpress.com and use your login and password that you use for the app! Remember that if you upload a pending charge the receipt will not stay. You have to wait until the charge has cleared before uploading it. DT Zoom Times on QSR You can now view DT Zoom times on QSR. Login to QSR and click reports, then service, then DT timer. There you will be able to see times. This won't allow you to back date but going forward you will be able to view DT times! New Clarified Butter Procedures The crew procedures have changed for clarified butter bottles. Please see the attached information sheet and utilize the items in the Nabit kit. Replace the butter station guides asap and a video for the team is on QSRTV. Cheesy Jalapeno Bacon QPC McDonald's New Cheesy Jalapeño Bacon QPC features our 100% fresh beef Quarter Pounder® patty topped with two slices of American cheese, three half-strips of Applewood Smoked bacon, pickled jalapeños, and cheese sauce, all served on a sesame seed bun. The Cheesy Jalapeño Bacon QPC is available as a single or double. The Iron Arch selling date is June 28th. Smallwares and training information arrived in the June 2nd Nabit kit as well as all the information on the Nabit webcast. The manager at-a-glance is attached so you can plan your restaurants’ training and products. Staffing Levels 6.12.23 Please see the attached staffing levels for June 12th. If you have any questions, ask your supervisor. GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 22KB Butter Spray Bottle Document English_Spanish June 2023 .pdf Download PDF • 1.77MB Digital Ambassador .pdf Download PDF • 86KB Cheesy Jalapeno Bacon QPC AAG for Manager English June 2023 .pdf Download PDF • 3.32MB Rockford 06.13.23 .pdf Download PDF • 100KB Huntley 06.13.23 .pdf Download PDF • 100KB Madison 06.13.23 .pdf Download PDF • 98KB Beloit 06.13.23 .pdf Download PDF • 98KB Belvidere 06.13.23 .pdf Download PDF • 98KB Monroe 06.13.23 .pdf Download PDF • 98KB The Loop 06.13.2023 - Espanol .pdf Download PDF • 382KB Previous Next

  • The Loop 2.21.23

    < Back The Loop 2.21.23 Congratulations Congratulations to our entire team on finishing under 120 seconds for all week breakfast peak. As an organization we finished at 117 seconds for February 12th – 18th from 7am-9am. We are becoming a force to be reckoned with. Well done! Digital Experience Ready on Arrival is just around the corner. Please have any crew and managers complete the ROA Simulator on Fred or Campus. You can access both on Fred or this link. Digital Stats – February Month To Date Digital usage 25.70% of transactions Calendar February 21st – Sanitation Exams Madison 8a-2p, Rockford 130p-4p February 21st – GM Patch Calls 130p-230p February 22nd – People DM Meetings 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. February 26th – HAPPY BIRTHDAY TIFFANY WALDRON! February 26th – Release Payroll ILLINOIS ONLY February 27th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants February 21st – Start Harper Collins HM February 22nd – Ready On Arrival Go Live Date **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650, #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 7th – MOP Stall Survey All GM Meeting Don’t forget about our general manager/staff meeting on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. There will be some snacks and refreshments but feel free to bring some of your own. We look forward to seeing everyone soon! Crew 2.0 It is more important now than ever for your team to know their crew ID. This allows for training to be tracked easier for crew and the training goes right to PDW. Please access the Crew 2.0 page on @mcd and see attached information. New Apparel Store Is Live Iron Arch Apparel Store (click this live link) We have many new updates: - You can order anytime you like. - Orders can now be shipped to your house or an in-store pick-up option. - New apparel items - Women's or Men's sizes - You have the choice of an Iron Arch or Bucciferro Family McDonald’s Logo Please let us know if we missed anything, We hope you enjoy it! In-Person Leadership Transitions There is still room in the March 29th – 31st in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com if you have any students. Loomis Change Orders When you email your request for your change order you need to put the change order amount into the safe. Think about it as going to the bank and taking the money for exchange for the change you want. Please remember to put the amount of money for the change order in the safe on the day that the change order has been placed. Routine deposit audits are showing that many locations are not “paying” for their change order through the safe. There are no exceptions for any change order. Any questions, please email gianna@iammcd.com . Frozen Beverage Planned Maintenance As part of the FCB deployment program established with KBI and McDonald’s, the FCB PM will be completed by Ken’s Beverage for each of the annually scheduled preventative maintenance visits. Your location(s) will be contacted by Ken’s Beverage by phone 3 to 7 business days prior to the PM to confirm the scheduled date for the PM visit. The PM will take approximately 60-90 minutes on site, PM will not interfere with any peak period time frames and have minimal impact on the normal operations of the location. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Martin Brower Survey Please complete the Martin Brower Customer Satisfaction Survey by February 28th. Let your voices be heard and enter to win a chance some prizes. Scan this QR code to take the survey. Answers are confidential. Staffing Levels – 2.21.2023 Please see the attached staffing levels as of February 21st. If you have questions, please ask your Operations Supervisor. Boil Out Schedule .docx Download DOCX • 15KB Crew User Guide_Set Up Crew Account_US Fran Pilot .pdf Download PDF • 609KB ILIA Promotions .docx Download DOCX • 15KB GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB 2023 Staffing Level Rockford Patch 02.21.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 02.21.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 02.21.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 02.21.23 .pdf Download PDF • 116KB 2023 Staffing Level Belvidere Patch 02.21.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.21.23 .pdf Download PDF • 123KB En Espanol Electronico Semanal 2.21.23 .docx Download DOCX • 1.09MB Previous Next

  • The Loop 2/7/23

    < Back The Loop 2/7/23 Welcome to The Loop! The Loop is an easy way to stay “in the loop” for the goings on of Iron Arch & McDonald’s. Everything in one place. Need to go back and see an old issue? They are now archived on the Team Center under, you guessed it, The Loop. Or click this link . Community Events It was a busy week last week with community events. Thank you to all the restaurants that hosted an event. Guest Shout Out Here is a guest shout out for Kate and her team at Byron. Great Job! “I was at the Byron McDonald’s at 9pm on a Friday night and the manager was absolutely killing it. The store had gotten slammed both drive thru and lobby and the manager did an amazing job treating each customer with absolute kindness and customer service. He is an asset to your team. I wish I had gotten his name. I hope you can share.” Digital Experience We need to ensure that every guest that we contact via curbside or table service is asked “Do you have everything you need?”. “Hello Sally, thank you for using curbside, do you have everything you need?...”Thank you, have a great day” Digital Stats – February Month To Date Digital usage 26.25% of transactions Calendar February 7th – GM Patch Calls 130-230p February 8th – Kitchen DM Meeting 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. 1443 Madison Rd. Beloit WI February 8th – NABIT Webcast (130p or 330p) (Register Here) February 12th – Release Payroll – ILLINOIS ONLY February 13th – WISCONSIN PAYDAY! February 14th – Happy Valentine's Day February 14th – GM Patch Calls 130-230p Promotions & Marketing Updates – ALL Restaurants As soon as product arrives – Shamrock Shake & Shamrock Oreo McFlurry Start February 14th – Famous Meals 2.0 All Iron Arch Selling Start **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650, #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: February 7th – Station Guide Audit February 7th – Sink Sticker Survey February 14th – People Brand Standards Visit Readiness February 14th – Best Burger Readiness Survey #2 Shamrock Shake Readiness The Shamrock Shake and Shamrock McFlurry will be activated on the POS on February 8th. Please place the keys in product outage immediately to avoid guest dissatisfaction. Once the syrups have been received, please start the Shamrock Event ASAP. Once this has started, please put a message on your static reader board. Digital reader boards will be updated on the 10th. Superbowl Sunday! Show your favorite team support and wear a jersey this Sunday, February 12th for Super Bowl Sunday! It doesn't have to be the Chiefs or Eagles, or even football for that matter! Show your "McDonald's Team Spirit" and take lots of pictures and submit them to office@iammcd.com Ready On Arrival Ready on Arrival begins on February 22nd. There are now training videos on the ROA Nabit page on @mcd. If you missed the webcast, the recording is on there as well (LINK). While ROA may not seem difficult, there are some procedural changes for all pickup points at the restaurants. Please watch the training videos and open the NABIT ROA box that will arrive at your restaurant. Training is also available for managers and crew through Fred. Simply click this logo within the Crew Training or Shift Leadership collections. Winter Safety Due to rising and falling temperatures please remember to salt all sidewalks and areas with ice in the parking lot daily. We need to be proactive to prevent guest and employee injuries due to slip and falls. The amazing sunshine during the day, combined with freezing temperatures overnight created very slippery surfaces. In-Person Leadership Transitions There is still room in the March 28th – 30th in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com if you have any students. Save the Date – All GM/Staff Meeting Our general manager/staff meeting will be held on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. You do not have to wear a McDonald’s work uniform if you do not want to, business casual is fine. Lunch will be served around 12. There will be some snacks and refreshments but feel free to bring some of your own. If there are any topics you want discussed, please let your leadership team know no later than February 14th. We look forward to seeing everyone soon! Best Burger Readiness – Don’t Forget Please complete this Best Burger #2 Survey by February 14th. All Iron Arch restaurants will be on a max run size of 6 NO LATER THAN FEBRUARY 14th. Deployment schedules for each patch will be determined and start in mid-March. People Brand Visits Just a reminder that all signs relating to our recent People Brand Visits are to remain in place until otherwise notified. Please make sure your restaurant team understand that the following signs should not be removed without Supervisor permission: HR Stop Sign (English and Spanish) with QR Codes linking to updated Survey Summary, Current Employee Handbook and Zero Discrimination Policy. Current 10 in 1 Poster (which includes information on "Mitigating workplace violence" Crew Wellness Check Poster (posted near time clock) To ensure all restaurants are compliant, we are asking that all General Managers complete this People Brand Visit Readiness Survey by February 14th. If you find you are missing any of the forms listed, please email office@iammcd.com ASAP for replacements. Back Up CO2 Air Gas Cylinders While reviewing our contract with Airgas we noticed many of our restaurants have more than 2 back up cylinders. The next time a location needs a full cylinder call the 800 number at 800-772-8144 and tell them how many empty cylinders need to be picked up and how many full cylinders need to be delivered. They will only pick up when making a delivery for a full cylinder. The cylinders must be visible and all in one spot where they typically would drop off. If you have any questions please email riley@iammcd.com . Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. RHS Security Patch Updates We have a couple restaurants that have some updates upcoming. You'll know the update is running if you see the below message on any of your registers. This will cause your POS Open to take a little longer. Please do not reboot any of your POS devices until everything is finished, and call ATOS if it takes longer than 30min or you can't complete your POS for some reason. The following restaurants are scheduled: 2317 - 2/8 31419 - 2/9 32257 - 2/9 94 - 2/13 3488 - 2/13 26906 - 2/15 29838 - 2/15 4231 - 2/16 25899 - 2/20 26289 - 2/20 5612 - 2/27 6275 - 2/27 Famous Order 2.0 The Famous Order begins on February 14th. While the artist behind the famous tray won’t be revealed until the Super Bowl, the meal will consist of a cheeseburger, QPC, large fry, 2 large drinks and an apple pie. DO NOT OPEN THE PROMOTIONAL PACKAGING, TRAINING MATERIALS OR ANY OTHER INFORMATION EARLY! DO NOT HAND OUT THE T-SHIRTS. Sanitation Class There is still room in both the Rockford and Madison classes on February 21st. Please note that all of the State Food Safety training must be completed prior to the exam day. Martin Brower Survey Please complete the Martin Brower Customer Satisfaction Survey by February 28th. Let your voices be heard and enter to win a chance some prizes. Scan this QR code to take the survey. Answers are confidential. Spanish IMET Training There will be an online IMET training in Spanish on February 23rd from 2pm – 5pm. If you have a manager who would benefit from this training, please use this link to register. Staffing Levels – 2.6.2023 Please see the attached staffing levels as of February 6th. If you have questions, please ask your Operations Supervisor. ILIA Promotions .docx Download DOCX • 15KB MOCNI Promotions .docx Download DOCX • 16KB GWOS Promotions .docx Download DOCX • 14KB Boil Out Schedule .docx Download DOCX • 15KB 2023 Staffing Level Rockford Patch 02.06.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 02.06.23 .pdf Download PDF • 114KB 2023 Staffing Level Madison Patch 02.06.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 02.06.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 02.06.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.06.23 .pdf Download PDF • 123KB En Espanol Electronico Semanal 2.7.23 .docx Download DOCX • 2.01MB Previous Next

  • Oscar Hernandez | Iron Arch TeamCenter

    < Back Oscar Hernandez General Manager oscar@iammcd.com

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