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< Back Daniel Hawkins Scheduling Specialist

< Back Kirby Hatchett General Manager kirby@iammcd.com

< Back The Loop 10.10.23 The Loop 10.10.233 .docx Download DOCX • 1.21MB En Espanol The Loop 10.10.23 .docx Download DOCX • 1.57MB Troubleshooting App - Adding to Home Screen .pdf Download PDF • 364KB SLIPSAFE ONE PAGER (2) .pdf Download PDF • 1.92MB Safety Training Instructions .pdf Download PDF • 801KB October 2023 Webcast - Loyalty Enhancements .pdf Download PDF • 7.29MB GWOS October Incentive .pdf Download PDF • 365KB ILIA Promotions .docx Download DOCX • 16KB GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB 2023 Staffing Level Beloit- Octagon District 10_09_23 .pdf Download PDF • 125KB 2023 Staffing Level Huntley-Neo District 10_09_2023 .pdf Download PDF • 125KB 2023 Staffing Level Madison-Invincible District 10_09_2023 .pdf Download PDF • 127KB 2023 Staffing Level Rockford-Riveters District 10_09_2023 .pdf Download PDF • 125KB Previous Next

< Back Kayla West General Manager

Heading to college? Need a break? Submit a LOA! < Back Leave of Absence (LOA) Si encuentra que uno de los miembros de su equipo tiene dificultades para equilibrar las demandas de un trabajo combinadas con las obligaciones escolares, los problemas familiares, los viajes u otras razones, hable con ellos sobre tomar un permiso de ausencia temporal. No se otorga la garantía de la misma posición, sin embargo, se garantiza la misma tasa de pago, siguiendo las pautas estatales. Previous Next

Garland Grills Models MW: E or G-9501 , EH or GH-9501, E-9801, EH-9801, E or G 3W , E3S, E or G2W and E2S Other Models- MG-3PM, MG3PX

W2 REQUEST FORM W2 Paperless Instructions- English W2 Paperless Instructions- Spanish W2 Request

< Back Chris Baxter Director of Systems & Analytics chris@iammcd.com

< Back The Loop 4.18.23 Operations : 85% OSAT from 7am – 9am with 3 surveys/restaurant completed a day by May 31st. Technology : Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It : Have 90% trained in restaurant fix it team by July 1st. Public Relations : Ownership of community events back to restaurant leadership by July 1st. Operations Coordinato r: Virtual orientation version 1 ready for implementation for website by May 1st. Training : Create an interactive Shift Leadership Roadmap by June 1st. Office Manager : Streamline all AMEX policies/procedures by July 2023. Human Resources : Office staff 100% trained on employee relations by May 31st. Digital Experience Restaurants will be receiving a ROA/MOP troubleshooting guide later this week. Please utilize this guide to help your guests with any ordering issues they may have. Restaurants will receive two, one for DT and one for front. Digital Stats – Month to Date Digital usage 25.37% of transactions Calendar April 18th – Best Burger Taste & Train @ Odana (Beloit, Belvidere & Rockford 1pm/Madison & Monroe 3pm) April 19th – NABIT ROA Webcast 3p-4p ( Register Here ) April 22nd – Happy Birthday Isabel Simon, Tonya Rykowski & Miguel Palomares! April 23rd – Release Payroll – Illinois Only April 24th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants April 17th – Bacon Ranch McCrispy Phase Out Begins (ends 4/30) April 24th – Last Day Masked Singer HM April 25th – Start Guardians of the Galaxy HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 18th – Water Heater Survey April 25th – G M Community Interest Survey Operations WIG Update – From the desks of the Operations Managers As you may have seen WIG readiness & execution shops have been taking place throughout the organization. Week 5 starts next week and Nick & Mike will begin conducting execution shops. Restaurants that have less than 10 responses will be targeted first and then other lower performers. Reminder, if we execute at a high level and ask every customer from 7-9 it increases our chances of improving with more detailed tactics. How is Iron Arch doing so far? Week 1 = 74.5% (0.76 surveys per restaurant per day) Week 2 = 77.1% (0.87 surveys per rest/day) Let's continue to stay laser focused on our WIG. 85% VOICE 7-9 with getting 3 surveys per day. Execution = Results. Water Heater Survey Don’t forget to complete this quick survey about your water heater by April 18th. Henny Penny Fryers For those of you with Henny Penny fryers, your McCrispy settings may be incorrect. To ensure that food safety is 100%, please see the attached directions to check and change the McCrispy settings if needed. Please ask your Operations Supervisor if you have questions. AMEX Expectations Please see the attached document that contains the expectations for AMEX cardholders. All receipts must have the restaurant number that the purchase was for. Please ensure that the photo you submit is clear. Beginning now, please keep your paper receipts or photos for 60 days to ensure that we are ready if a receipt does not show up after the upload. Remember, all AMEX receipts are due by the 15th of the month. Mac Sauce Cup Event Our digital guests will have the opportunity to add Big Mac sauce in cups to their orders. Beginning on April 27th, digital guests can add up to 5 sauce cups to their orders. These cases will be arriving the week of April 17th, DO NOT OPEN until April 25th. Again, we DO NOT SELL until April 27th. Please see the NABIT website or your April NABIT training kit for additional information. BINGO!! Bingo has begun, have you checked off a square? Get the word out to your teams, build excitement, and get a BINGO!! Tempering Cheese By now, your restaurant should be utilizing the small pans for tempering cheese. Each pan holds 4 stacks of 20 cheese slices so 1 sleeve fits in 2 small pans. The yellow and green tempering stickers should also be in use. If you need help with placing these, please ask your Operations Supervisor. Additional information is available on the NABIT website or in your April NABIT training kit. General Manager Community Event Interest As our footprint has expanded and our communities become more involved, we need help for our events. Please complete the General Manager Community Interest survey by April 25th. Our goal in this survey is to get honest feedback on your thoughts and interest in participating/hosting community events in and outside of the restaurant. Several of you have expressed interest in participating more; we want to make that happen! Food Safety Webcast Did you have a chance to attend the Food Safety webcast last week? It was full of useful information. Please see the attached documents about EcoSure visits and a food safety travel path. If you have any questions, please ask your Operations Supervisor. Staffing Levels 4.17.2023 Hiring season is upon us. It’s time to prepare for summer. Please see the attached staffing levels for April 17th. If you have any questions, please ask your Operations Supervisor. American Express expectations .docx Download DOCX • 96KB Henny Penny LOV Fryers - McCrispy USA .pdf Download PDF • 249KB preshift .docx Download DOCX • 18KB GWOS ILIA Food Safety Call .pdf Download PDF • 940KB GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB 2023 Staffing Level Rockford Patch 04.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 04.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 04.18.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.17.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 04.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 04.17.23 .pdf Download PDF • 121KB En Espanol The Loop 4.18.23 .docx Download DOCX • 442KB Previous Next

< Back The Loop 4.4.23 Leadership Transitions Graduates Congratulations to all new LT graduates!! Cubs Game Winners Erin & Chelsea both had a great time enjoying the Cubs game as a result of their Voice. Digital Experience Have your new hires completed the ROA simulator? Having new hires complete the simulator early can help eliminate any MOP service barriers. Digital Stats – February Digital usage 25% of transactions Calendar April 4th – Happy 1st McD Anniversary Hailey Benish April 5th – NABIT Webcast Register Here (130-230 or 330-430) April 9th – Happy Easter April 9th – Release Payroll ILLINOIS ONLY April 10th – Wisconsin Payday! Promotions & Marketing Updates – ALL Restaurants April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 11th – Next Generation Spatula Survey April 11th – In House Fix It Survey Voice Results Please see the attached Voice bonus amounts for March 17th – 31st. It was a huge two weeks! Four patches were awarded over $200, totaling $4,025. There was still some left on the table ($2,800). Beloit Sky Carp Over the last few months, you may have noticed we have a new sign added to the ABC Stadium in Beloit! We are excited to kick off the 2023 season as new partners with the Beloit Sky Carp! This Friday, April 7th, for opening day, we will give out promo items and set up our Bucciferro Red tent under our new sign at the East gate of the Stadium. Grimace will be making a special appearance on the field, and our very own Guy will be throwing out the first pitch to kick off the season! If you are around, come by and check it out!! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. In House Fix It Survey We are in the process of realigning the fix it team. Please complete this short survey about fix it in your restaurant by April 11th. Listening Survey We have until April 12th to complete the listening surveys. Here is the current progress. GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 22KB 2023 Staffing Level Monroe Patch 04.02.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.02.23 .pdf Download PDF • 120KB 2023 Staffing Level Beloit 04.02.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford 04.02.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 04.03.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 04.02.23 .pdf Download PDF • 121KB Voice 4.4.23 .xlsx Download XLSX • 21KB En Espanol 4.4.23 .docx Download DOCX • 4.96MB Previous Next

< Back Kate Eisenreich General Manager kate@iammcd.com

< Back The Loop 3.28.23 Hamburger University Graduate Congratulations to Becky on her completion of Hamburger University Sales Record Danielle and her team at Classic had a new daily sales record of $14,500 on March 17th. Great Job!! Congratulations Chelsea was the Martin Brower Satisfaction Survey grand prize winner!! Congratulations! Guest Shout Out Here is a guest shout out for Antonia at University “I honestly believe this employee deserves recognition for work. I usually stop at this McDonald's when I pick up my grandkids from school on Fridays. I had not had the pleasure of meeting her until today. She is super friendly and delightful. She did her best to make us feel very welcomed. I look forward to seeing her more often. I don't usually take time to do this, but she is hard working and deserves the recognition.” Cubs Game Winners Congrats to Chelsea at Beloit and Erin at the Oasis for having the best VOICE as discussed at the GM meeting and ultimately winning some tickets to the Cubs opening week games. Way to go!! Digital Experience Does your front counter POS have a label reminding crew to ask about the rewards app? If not, please utilize the label maker and post, “Hi, will you be using the rewards app today?”. Digital Stats – March Month to Date Digital usage 25.02% of transactions Calendar March 30th – Clean Up Employee Roster – ALL April 1st – Happy Birthday Jared Sadewater April 1st – Happy Birthday Hailey Benish April 2nd – Release Payroll Wisconsin Only April 3rd – ILLINOIS PAYDAY Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) April 3rd – Last Day Karma’s World HM April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others GWOS ONLY – Bold Iced Coffee GWOS restaurants are in the process of transitioning to Bold Iced Coffee. Your restaurant may already have the new product. Please look at the following dates and watch this quick 3-minute video on all things iced coffee. Key Dates for the Transition: · Week of March 5—NABIT Kits delivered to the restaurants (Training Materials) · March 20—POS logistics will change— (Recipe and WRIN numbers attached to Iced Coffee will change from Smooth to BOLD) · March 20—Deplete your current supply of Smooth Blend Iced Coffee (WRIN 00093-114) and start using the NEW Bold Blend Iced Coffee (WRIN 13257-001) o The DCs will assist the restaurants in reducing their supply of Smooth Blend and implementing the BOLD Blend o NOTE: There is NO BUY BACK for any remaining Smooth Blend Iced Coffee Were you able to make it out of the bottom? How far away are you from the Iron Arch average? What are some small changes that you can make to get out of the bottom? If you made it out of the bottom, what did you do and what can you show your fellow GMs to help them get out of the bottom? Voice Results Please see the attached Voice bonus amounts for March 1st – 16th. The Rockford Patch received $275 with Beloit just behind at $240! The total earned was $905, but $2,260 was still left on the table! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. Breakfast OEPE We are proud to say that every one of our restaurants this past week finished under 120 seconds! Way to work as a team for all of us to get there!! What a trend we are excited to continue!! Listening Survey Don’t forget to keep going on the Listening Surveys. Nice job Beloit & Court St for completing 100% of your surveys. April 19th is the last day for surveys and our response rate goal is 85% of every restaurant. Boil Outs Boil outs are nearly complete with just three remaining. March 28th & 29th – Huntley North 30th & 31st – Carpentersville April 3rd & 4th – Huntley South GWOS Promotions .docx Download DOCX • 20KB ILIA Promotions .docx Download DOCX • 22KB MOCNI Promotions .docx Download DOCX • 25KB Voice 3.21.23 .xlsx Download XLSX • 20KB En Espanol Loop 3.28.23 .docx Download DOCX • 1.22MB Previous Next

< Back The Loop 5.16.23 Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations : Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator : Virtual orientation version 1 ready for implementation for website by May 31st. Training : Create an interactive Shift Leadership Roadmap by June 1st. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained in employee relations by May 31st. Digital Experience Digital Stats – Month to Date Digital usage 25.77% of transactions Calendar May 18th – OTP1+ Training @ #16372 9a-2p May 19th – MOCNI Best Burger Execution Shops Begin May 21st - Release Payroll – ILLINOIS May 22nd – Wisconsin PAYDAY! Promotions & Marketing Updates – ALL Restaurants May 16th- Start BOGO $1 Rest of Day Deal (GWOS & MOCNI) May 16th – Start 2 for $6 Rest of Day Deal (#32257 Only) May 16th – Start Oreo Frappe **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: May 17th – GM Council Survey AMEX As you can see, we are having trouble with the app and keeping our already uploaded receipts available. We have recently found out that you are unable to upload receipts when the charge is pending, it will not stay attached. Going forward please keep your receipts for 60 days, upload them after they have been cleared, and reminder emails will be sent on Thursday - on what is missing. Please have all your receipts uploaded by the 15 of every month. Best Burger We now have 22 restaurants on Best Burger! Please utilize the attached execution shop to ensure that your restaurant is continuing to maintain the key points of Best Burger after your deployment day. Daily Grill Cleaning It is now more important than ever to correctly clean the grill daily. In addition to correctly cleaning the grill, it is important to steam clean the grill every 15-30 minutes to keep it performing throughout the day. Scan the QR Code for a short daily grill cleaning video. Reminder - Shake Machine Cleaning Taylor Midwest and Taylor Wisconsin will be contacting your restaurants to set up the brush butler schedule. These will be on a 28-day cycle and will take place in the morning. If you have any questions about this program, please let your leadership know. Please note you will still be responsible for the opening and closing procedures of the shake machine and making sure the machine is ready for cleaning. 2023 Graduating Class We would like to celebrate our 2023 graduates! Whether it be from high school or college. Please email Hailey ( hailey@iammcd.com ) a list with all your graduating team members by Friday May 19th at Please include: *First name *Last name *If they are graduating high school or college NABIT Webcast – Save the Date The next NABIT webcast will be on June 7th. The topics include Cheesy Jalapeno Bacon QPC, 100 Days of Summer, Crew Account Access, Digital/Delivery/DT, Bakery News, B2B shake/sundae and the June Birthday Meal. Registration Link Paid Time Off (PTO) Benefits for Crew We’ve updated our PTO Benefits for Crew and Crew Trainers. Effective June 1, 2023, our crew no longer have a waiting period to use their accrued PTO hours. This means that all Iron Arch McDonald's employees can utilize their Paid Time Off as soon as they accrue it. To use your accrued PTO, you simply need to check the amount of accrued PTO you have in your bank through your Paycor app. (Paycor account not set up? See the attached instruction sheet). Go to our website at team.iammcd.com and fill out the PTO Request form under the Employee Forms button. It's that easy! Toast Information Your restaurant will receive three pieces of information for the grill areas. Instructions will be included. Please utilize them when they are received. BINGO Drawing Due to the lack of Bingo card entries, the decision was made to draw 1 winner per market. Congratulations to: GM Robert Boyd's Team at Highway 75 GM Icela Sanchez's Team at Marengo Congratulations on all your hard work and for completing so many Employee Appreciation Week Bingo challenges! Iron Arch Energy Box Webcast Please save the date and attend the Energy Box webcast on June 13th from 2-230pm. This meeting is for all GMs during the GM meeting. Link for the virtual meeting is on the Iron Arch calendar. First Cup Fill Please do not post this first cup fill guide in your restaurant. If you have already posted it, please remove it. Wet Wipe Station Do you have a wet wipe station? Is it missing the black nozzle? If yes, please email amyo@iammcd.com so one can be sent to your restaurant. Apparel Store The apparel store has some new offerings. Apparel Store Staffing Levels 5.15.2023 Please see the attached staffing levels for May 15th. If you have any questions, please ask your Operations Supervisor. ILIA Promotions .docx Download DOCX • 22KB GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 25KB Best Burger execution shop final 1.12.23 .pdf Download PDF • 83KB Paycor Instructions - Spanish .pdf Download PDF • 122KB Paycor Instructions - English .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 05.15.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford Patch 05.15.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 05.15.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 05.15.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 05.15.23 .pdf Download PDF • 120KB 2023 Staffing Level Monroe Patch 05.15.23 .pdf Download PDF • 115KB En Espanol The Loop 5.16.23 .docx Download DOCX • 1.24MB Previous Next

< Back Chelsea Bulliner General Manager chelsea@iammcd.com

< Back Matthew Riddle Operations Consultant Matthew@iammcd.com