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Simplified Breakfast Hey Team! We are excited to bring you a new way of doing breakfast! We discussed what these new procedures are at our GM Admin day in November. If you need a refresher please head to atmcd.com and search "Simplified Breakfast" and the website will pop up with videos and all of the information. We will be launching by district in February, below you will find Iron Arch related material. Please have these completed by the specified due date. Thank you! Forms and Verifications Simplified Breakfast Pre-Deployment Verification | Due December 4th Breakfast Fundamentals Video & Sign Off (Spanish) | Due December 19th Breakfast Fundamentals Video & Sign Off (English) | Due December 19th

< Back Kim Mailand General Manager kim@iammcd.com

Tech Team Monthly Walkthrough End of Day Report Tech Documentation Daily Checklist Purchase Approval Form Product Outage Deactivation Form OTP Ithaca Printer Upgrade Verification Due 3/11 Monthly Walkthrough Weekly Cleanliness Checklist OTP Portal Troubleshooting App Troubleshooting Articles OTP Handbook Agreement Iron Arch Knowledge Articles Digital Verification

< Back Miguel Palomares Maintenance Manager Miguel@iammcd.com

< Back Leave of Absence (LOA) If you find one of your team members is having difficulty balancing the demands of a job combined with school obligations, family issues, travel, or other reasons, talk to them about taking a temporary leave of absence. Guarantee of same position is not granted, however guarantee of same pay rate is, following State guidelines. Previous Next

< Back The Loop 3.7.23 Sales Milestone Congratulations to Jo and her team at Stockton for reaching the $2 million sales milestone. Daily Sales Record Congratulations to Pedro and his Odana Rd team for once again breaking their daily sales record. They did $22,491 of sales on March 4th! Community Thank you to Oscar and his team at Woodstock for hosting a pancake breakfast Saturday. Great Job representing Iron Arch! Digital Experience Now that table service has started at most of the restaurants, how can we be more consistent while delivering orders? A best bet is to always ask “Do you have everything you need?”. Ask this when delivering a curbside, a MOP table service order AND when delivering a standard order to the table with the table tent. This means that all guests receiving an order through the app or table service will be asked the same question. If there is a name on the sticker, say the name. If it says loyal customer or is an inappropriate name, you can say “Hi, thank you for using the McDonald’s app. Here is your order, do you have everything you need? Thank you and have a great day.” Digital Stats – March Month To Date Digital usage 25.09% of transactions Digital OSAT – 65% Calendar March 7th – GM Patch Calls 130p-230p March 12th – Daylight Savings Starts (Clocks Spring Forward) March 12th – Release Payroll – Illinois Only March 13th – Wisconsin Payday March 13th – Happy Birthday Chris Baxter!! Promotions & Marketing Updates – ALL Restaurants March 8th – Bacon Ranch McCrispy Iron Arch Start Selling **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 7th – MOP Stall Survey March 14th – CO2 & Sink Survey March 21st – eProduction Baseline Survey Who’s On Top – Month To Date Breakfast OEPE What an amazing week of breakfast OEPE finishing as an organization at 104 average. This is 41 seconds faster than last year. We had two restaurants finish over 100 seconds faster than they were last year. What an awesome accomplishment! We had 27 of our 33 restaurants finish faster than last year. In our second week of fully focusing on being fast we are seeing some great trends. Let’s keep the ball rolling and impress our teams and our guests as we set the bar high. The following restaurants did not finish under 120 and will need to adjust: 22424, 31419, 2504, 4231, 3488, 5612 and 32257. I would encourage resetting the standard with our shift managers and helping them see what success looks like. Pie Day Want to pie your supervisor? The Patch that sells the most pies (units per thousand) will bet to PIE THE SUPERVISOR!! Pies Sell all the pies you can March 14th -16th with all pies will be .50¢!! Please print and post the attached flyer for your teams. Good Luck!! eProduction Survey Please complete this eproduction baseline survey to allow us to have the necessary information to get restaurants up and running when it comes to Eproduction. Please complete the survey by March 21st. Daylight Savings Begins Clocks move forward 1 hour when you go to sleep on Saturday night. Please ensure that your POS, timeclock, and freshness labeling systems are at the correct time. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 3.6.2023 Please see the attached staffing levels as of March 6th. If you have questions, please ask your Operations Supervisor. MOCNI Promotions .docx Download DOCX • 16KB ILIA Promotions .docx Download DOCX • 15KB GWOS Promotions .docx Download DOCX • 14KB Boil Out Schedule .docx Download DOCX • 15KB En Espanol 3.7.23 .docx Download DOCX • 1.34MB Previous Next

< Back Isabel Cruz Estrada General Manager isabelc@iammcd.com

< Back The Loop 5.30.23 2022 Outstanding Operations Contributor Congratulations to Vice President of Operations Eric Jaworski for being awarded the 2022 Outstanding Operations Contributor. This annual award goes to the top 1 or 2 operations performers in the Chicago Field Office (IL, WI, MI, IN, IL & IA). It is awarded to leaders who show elite excellence in results and contributions throughout the McDonald’s organization. Eric’s leadership has resulted in the Bucciferro Family McDonald’s Organization leading the GWOS market for the #1 position in performance drivers as well as guest and employee experiences. Habitat House Build Habitat build day #1 is officially in the books. Guy, Eric, and the supervisor teams put in a hard day of work helping to build a house! Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 15th. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator : Virtual orientation version 1 ready for implementation for the website by May 31st. Draft is completed! Training: Create an interactive Shift Leadership Roadmap by June 15th. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained in employee relations by June 2nd. Digital Experience Need to coach your team on digital and MOP refunds? Please see the attached document for directions and remember that we never complete a delivery refund. Delivery refunds are completed on the delivery app by the guests. Digital Stats – Month to Date Digital usage 25.68% of transactions Calendar May 30th – Clean Up Employee Roster ALL June 1st – Happy 42nd McD Anniversary Tom Hash Happy 15th McD Anniversary Alyssa Reeverts Happy 15th McD Anniversary Chelsea Bulliner June 4th – Release Payroll Illinois Only June 5th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants May 29th – Strawberry Shortcake Phase Out Begins (Ends 6/11) June 2nd – New Braille, Picture, and Nutrition Books **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: June 6th – Sanitation Exam Registration Due Sign Up- Now For June Sanitation Exams June 6th is the last day to sign learners up for the June sanitation exams. The exams in June will be on June 19th from 8a-2p in Madison and June 20th from 130p-4p in Rockford. Exam Form Registration Iron Arch In-Person Leadership Transitions We need learners for the next in-person LT class on July 19th 9a-6p and July 20th 9a-5p. This is a great opportunity for those who would like to achieve more in an in-person learning environment. Email hailey@iammcd.com to register a learner. NABIT Webcast – Please Attend The next NABIT webcast will be on June 7th. The topics include Cheesy Jalapeno Bacon QPC, 100 Days of Summer, Crew Account Access, Digital/Delivery/DT, Bakery News, Back to Basics shake/sundae, and the June Birthday Meal. Registration Link Grimace Birthday Meal Grimace’s Birthday Meal includes a limited-time Grimace’s Birthday Shake, medium fry, and the option of a Big Mac or 10-piece Chicken McNuggets. Grimace’s Birthday Shake can only be obtained by purchasing the meal. The shake is made with our creamy, vanilla soft serve, blended with the “Grimace” berry shake flavor. The Iron Arch Selling date is June 12th. Please clean, sanitize and ready the 4th flavor syrup line now so you are ready. Training materials will be in the Nabit kit arriving around June 2nd and on the Nabit Webcast on June 7th. Crew t-shirts will be arriving with the Nabit kit. Please do not distribute the shirts until the promotion start date of June 12th. If you have a smaller crew size, please work within your patch to send the shirts to larger crew restaurants. Voice Results Please see the attached May 1st – 16th voice results. Team members in the Beloit Patch earned an astonishing $345! Rockford & Huntley Patches were no slouches either with $270 & $248! Still on the table, $3,477! Keep handing out those receipts! Staffing Levels 5.30.2023 Please see the attached staffing levels for May 30th. If you have any questions, ask your supervisor. ILIA Promotions .docx Download DOCX • 25KB MOCNI Promotions .docx Download DOCX • 26KB GWOS Promotions .docx Download DOCX • 22KB Voice 5.24.23 .xlsx Download XLSX • 21KB June Birthday Meal AAG for Managers English June 2023 .pdf Download PDF • 4.12MB Performing a Refund for Mobile Order Pay - July 2022 .pdf Download PDF • 426KB 2023 Staffing Level Monroe Patch 05.23.23 .pdf Download PDF • 117KB 2023 Staffing Level Rockford Patch 05.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 05.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Belvidere Patch 05.28.23 .pdf Download PDF • 120KB 2023 Staffing Level Madison Patch 05.28.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 05.28.23 .pdf Download PDF • 121KB En Espanol The Loop 5.30.23 .docx Download DOCX • 2.37MB Previous Next

< Back Riley Shine PACE & Development Consultant riley@iammcd.com

Earn PTO as you work! Read about our PTO policy! < Back Paid Time Off (PTO) Todos los empleados comienzan a ganar PTO inmediatamente en función de la cantidad de horas que trabajan en cada período de pago. La tripulación puede comenzar a usar el PTO acumulado después de 6 meses de empleo. Los gerentes de turno, de departamento y generales ganan PTO a una tasa de acumulación más alta y pueden comenzar a usar PTO de inmediato. ¿Quieres tomarte un tiempo libre? ¡Envíe algunos PTO aquí! Previous Next

< Back The Loop 8.22.23 Hi Team! Please see the Loop in both Enlgish and Spanish below! The Loop 8.22.23 .docx Download DOCX • 708KB En Espanol The Loop 8.22.23 .docx Download DOCX • 651KB Attachments ILIA Promotions .docx Download DOCX • 16KB GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB Scrambled Eggs .docx Download DOCX • 174KB 2023 Staffing Level District 1 08.20.23 .pdf Download PDF • 138KB 2023 Staffing Level District 4 08.20.23 .pdf Download PDF • 139KB 2023 Staffing Level District 2 08.20.23 .pdf Download PDF • 142KB 2023 Staffing Level District 3 08.20.23 .pdf Download PDF • 139KB Previous Next

< Back The Loop 7.18.23 Congratulations Congratulations to our four Outstanding Manager Award recipients and their teams. Ermundo Albarran @ Carpentersville Kim Mailand @ Jefferson Oscar Hernandez @ Woodstock Tonya Rykowski @ Court St Operations: Enhance the guest experience during breakfast by July 31st as measured by speed at 120 and Voice at 85%. Technology: Certify 70% of restaurant OTPs to OTP2+ by October 1st. Fix It: Have in-house Fixit team certified on all equipment 100% by September 30th. Public Relations: Ownership of community events back to restaurant leadership by July 31st. Operations Coordinator: Virtual Orientation Training-Version 1 to be live on website by July 11th. Training: Create an interactive Crew Trainer Roadmap & Verification Process by September 30th. Office Manager: Perform a Telephone Audit to lower costs by August-October. Human Resources: Complete HR Master Policy Procedure Handbook by August 15th. Digital Experience Still having procedural issues with front counter MOP transactions? Please utilize this short Front Counter training video to help. Digital Stats – Month to Date Digital usage 26.79% of transactions Calendar July 18th – GM Webcast 2-230p July 21st – Happy Birthday Traci Larson! July 23rd – Release Payroll – Wisconsin July 24th – Illinois Payday! Promotions & Marketing Updates – ALL Restaurants July 17th – Last Day Elemental Happy Meal July 18th – The Marvels Happy Meal Starts **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others RMHC Pop Tabs Please remind our teams that guests may drop pop at any of our McDonald's restaurants! They can be returned to the office with the bags and once a month we transport them to the RMHC. Energy Box Override We've been noticing a lot of use on the override switch for the lighting on EnergyBox. This override switch does not control anything with the thermostats. This switch is for emergencies or use when light is needed outside of the schedule. If you need your light schedule adjusted, please email energybox@iammcd.com and we can update your lighting. Please do not use the override switch unless it is necessary. All GM Meeting Need to see something from the GM meeting presentation? The slideshow is attached . School Calendar Update 2023/2024 An email has been sent out to all restaurants for employees to update their school location for the next school year. Please print the sheet out and have all the students fill out their correct school location. This is very important to make sure they are connected to the correct school for scheduling purposes. Please email a picture of the sheet to Tiffany by Tuesday, August 1, 2023. New Hire Email Form A new digital training schedule is now available for new hires. The form is called the New Hire Email. The new hire email is a training schedule for all new hires once Maria has sent you an email that the new hire is ready for a training schedule. This form is located under the People & General Manager tab. We will start using this to send all new hires their training schedule. It is very simple and easy to fill out. All the manager needs to do is put in your restaurant location, the new hires name and email address, the general manager's name, and the training schedule, and who they will meet with on their first day. Once the form is submitted a copy of it will be sent to the new hire, the general manager, and the restaurant email to be printed and posted for all managers to review. Please still reach out to new hires by phone call too with their training schedule. If you have any questions, please feel free to reach out to Maria Z. New Hire Email Bakery Phase Out Remember that the phase out of the bakery has begun. The last day for the bakery will be August 21st. We will be keeping the cases and utilizing them for cookies and pies. Staffing Levels 7.17.2023 Please see the attached staffing levels for July 17th. If you have any questions, ask your supervisor. MOCNI Promotions .docx Download DOCX • 21KB GWOS Promotions .docx Download DOCX • 19KB ILIA Promotions .docx Download DOCX • 24KB Wisconsin Minor Labor Laws .pdf Download PDF • 82KB Iron Arch Management 14 & 15 year old labor laws .pdf Download PDF • 152KB IL Minor Labor Laws- Illinois .pdf Download PDF • 121KB All GM Staff Meeting .pdf Download PDF • 7.18MB 2023-2024 School Calendar Update .pdf Download PDF • 94KB 2023 Staffing Level Madison Patch 07.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford Patch 07.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 07.17.23 .pdf Download PDF • 117KB 2023 Staffing Level Huntley Patch 07.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 07.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 07.17.23 .pdf Download PDF • 120KB En Espanol The Loop 7.18.23 .docx Download DOCX • 1.64MB Previous Next

< Back The Loop 2.21.23 Congratulations Congratulations to our entire team on finishing under 120 seconds for all week breakfast peak. As an organization we finished at 117 seconds for February 12th – 18th from 7am-9am. We are becoming a force to be reckoned with. Well done! Digital Experience Ready on Arrival is just around the corner. Please have any crew and managers complete the ROA Simulator on Fred or Campus. You can access both on Fred or this link. Digital Stats – February Month To Date Digital usage 25.70% of transactions Calendar February 21st – Sanitation Exams Madison 8a-2p, Rockford 130p-4p February 21st – GM Patch Calls 130p-230p February 22nd – People DM Meetings 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. February 26th – HAPPY BIRTHDAY TIFFANY WALDRON! February 26th – Release Payroll ILLINOIS ONLY February 27th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants February 21st – Start Harper Collins HM February 22nd – Ready On Arrival Go Live Date **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 7th – MOP Stall Survey All GM Meeting Don’t forget about our general manager/staff meeting on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. There will be some snacks and refreshments but feel free to bring some of your own. We look forward to seeing everyone soon! Crew 2.0 It is more important now than ever for your team to know their crew ID. This allows for training to be tracked easier for crew and the training goes right to PDW. Please access the Crew 2.0 page on @mcd and see attached information. New Apparel Store Is Live Iron Arch Apparel Store (click this live link) We have many new updates: - You can order anytime you like. - Orders can now be shipped to your house or an in-store pick-up option. - New apparel items - Women's or Men's sizes - You have the choice of an Iron Arch or Bucciferro Family McDonald’s Logo Please let us know if we missed anything, We hope you enjoy it! In-Person Leadership Transitions There is still room in the March 29th – 31st in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com if you have any students. Loomis Change Orders When you email your request for your change order you need to put the change order amount into the safe. Think about it as going to the bank and taking the money for exchange for the change you want. Please remember to put the amount of money for the change order in the safe on the day that the change order has been placed. Routine deposit audits are showing that many locations are not “paying” for their change order through the safe. There are no exceptions for any change order. Any questions, please email gianna@iammcd.com . Frozen Beverage Planned Maintenance As part of the FCB deployment program established with KBI and McDonald’s, the FCB PM will be completed by Ken’s Beverage for each of the annually scheduled preventative maintenance visits. Your location(s) will be contacted by Ken’s Beverage by phone 3 to 7 business days prior to the PM to confirm the scheduled date for the PM visit. The PM will take approximately 60-90 minutes on site, PM will not interfere with any peak period time frames and have minimal impact on the normal operations of the location. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Martin Brower Survey Please complete the Martin Brower Customer Satisfaction Survey by February 28th. Let your voices be heard and enter to win a chance some prizes. Scan this QR code to take the survey. Answers are confidential. Staffing Levels – 2.21.2023 Please see the attached staffing levels as of February 21st. If you have questions, please ask your Operations Supervisor. Boil Out Schedule .docx Download DOCX • 15KB Crew User Guide_Set Up Crew Account_US Fran Pilot .pdf Download PDF • 609KB ILIA Promotions .docx Download DOCX • 15KB GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB 2023 Staffing Level Rockford Patch 02.21.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 02.21.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 02.21.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 02.21.23 .pdf Download PDF • 116KB 2023 Staffing Level Belvidere Patch 02.21.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.21.23 .pdf Download PDF • 123KB En Espanol Electronico Semanal 2.21.23 .docx Download DOCX • 1.09MB Previous Next

< Back The Loop 8.29.23 The Loop 8.29.23 .docx Download DOCX • 1.09MB Voice Results 7.17-7.31 .xlsx Download XLSX • 20KB 2023 Staffing Level District 1 08.27.23 .pdf Download PDF • 138KB En Espanol The Loop 8.29.23 .docx Download DOCX • 1.09MB Previous Next

< Back The Loop 5.2.2023 Congratulations to Brianna, our newest HU Graduate! Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 1st. Training: Create an interactive Shift Leadership Roadmap by June 1st. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained on employee relations by May 31st. Digital Experience Table service is now active in all Iron Arch restaurants. We should ask all table service guests if they have everything they need? MOP table service guests should also hear their name. Remember, the tray needs to look good and all trays should have the receipt on the side. Digital Stats – Month to Date Digital usage 25.54% of transactions Calendar May 3rd – Happy 13th McD Anniversary Gianna Cicolini May 4th – Happy 19th McD Anniversary Aubrey Posch May 7th – Release Payroll – Illinois Only May 8th – Wisconsin Payday! Promotions & Marketing Updates – ALL Restaurants May 8th- Mac Sauce Cup Phase Out Begins **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: May 17th – GM Council Survey Shamrock McFlurry The last day for the Shamrock McFlurry is May 5th. It will be removed from the POS on the 5th, please throw away all Shamrock McFlurry syrup at business close on the 5th or opening on the 6th. GM Council We are excited to add some members to the GM Council. If you are in the Monroe, Madison, or Rockford market we would love to have you join the GM Council!! Please fill out this survey by May 17th. Free McChicken – Only on the App On May 10th, our guests will be able to get a Free McChicken with no purchase necessary. This deal is only available through the app, 1 per customer and is valid for regular or hot & spicy McChicken. Planned Maintenance Cards Now that more in-house maintenance is active, do you need to find some information on the planned maintenance tasks? The information is in the calibration kits that your restaurant received a couple of months ago. A few other great sources: US Equipment Page on @mcd PM Cards on @mcd The attached QR code documents that will take you to the piece of equipment. GWOS General Manager Webcast Please attend the GWOS General Manager Webcast on May 9th from 2p-3p. WebEx link will be on the Iron Arch Calendar, it is in the email you received on April 25th or this link . This webcast has been tailored to GMs and the first topic is PACE. Staffing Levels 5.1.2023 Please see the attached staffing levels for May 1st. If you have any questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 19KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB 2023 Staffing Level Beloit Patch 05.01.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 05.01.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 05.01.23 .pdf Download PDF • 123KB 2023 Staffing Level Rockford Patch 05.01.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 05.01.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 05.01.23 .pdf Download PDF • 117KB QR Codes Updated.en.es .pdf Download PDF • 1.89MB QR Codes Updated .pdf Download PDF • 1.60MB En Espanol The Loop 5.2.23 .docx Download DOCX • 2.37MB Previous Next