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< Back The Loop 5.30.23 2022 Outstanding Operations Contributor Congratulations to Vice President of Operations Eric Jaworski for being awarded the 2022 Outstanding Operations Contributor. This annual award goes to the top 1 or 2 operations performers in the Chicago Field Office (IL, WI, MI, IN, IL & IA). It is awarded to leaders who show elite excellence in results and contributions throughout the McDonald’s organization. Eric’s leadership has resulted in the Bucciferro Family McDonald’s Organization leading the GWOS market for the #1 position in performance drivers as well as guest and employee experiences. Habitat House Build Habitat build day #1 is officially in the books. Guy, Eric, and the supervisor teams put in a hard day of work helping to build a house! Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 15th. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator : Virtual orientation version 1 ready for implementation for the website by May 31st. Draft is completed! Training: Create an interactive Shift Leadership Roadmap by June 15th. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained in employee relations by June 2nd. Digital Experience Need to coach your team on digital and MOP refunds? Please see the attached document for directions and remember that we never complete a delivery refund. Delivery refunds are completed on the delivery app by the guests. Digital Stats – Month to Date Digital usage 25.68% of transactions Calendar May 30th – Clean Up Employee Roster ALL June 1st – Happy 42nd McD Anniversary Tom Hash Happy 15th McD Anniversary Alyssa Reeverts Happy 15th McD Anniversary Chelsea Bulliner June 4th – Release Payroll Illinois Only June 5th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants May 29th – Strawberry Shortcake Phase Out Begins (Ends 6/11) June 2nd – New Braille, Picture, and Nutrition Books **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: June 6th – Sanitation Exam Registration Due Sign Up- Now For June Sanitation Exams June 6th is the last day to sign learners up for the June sanitation exams. The exams in June will be on June 19th from 8a-2p in Madison and June 20th from 130p-4p in Rockford. Exam Form Registration Iron Arch In-Person Leadership Transitions We need learners for the next in-person LT class on July 19th 9a-6p and July 20th 9a-5p. This is a great opportunity for those who would like to achieve more in an in-person learning environment. Email hailey@iammcd.com to register a learner. NABIT Webcast – Please Attend The next NABIT webcast will be on June 7th. The topics include Cheesy Jalapeno Bacon QPC, 100 Days of Summer, Crew Account Access, Digital/Delivery/DT, Bakery News, Back to Basics shake/sundae, and the June Birthday Meal. Registration Link Grimace Birthday Meal Grimace’s Birthday Meal includes a limited-time Grimace’s Birthday Shake, medium fry, and the option of a Big Mac or 10-piece Chicken McNuggets. Grimace’s Birthday Shake can only be obtained by purchasing the meal. The shake is made with our creamy, vanilla soft serve, blended with the “Grimace” berry shake flavor. The Iron Arch Selling date is June 12th. Please clean, sanitize and ready the 4th flavor syrup line now so you are ready. Training materials will be in the Nabit kit arriving around June 2nd and on the Nabit Webcast on June 7th. Crew t-shirts will be arriving with the Nabit kit. Please do not distribute the shirts until the promotion start date of June 12th. If you have a smaller crew size, please work within your patch to send the shirts to larger crew restaurants. Voice Results Please see the attached May 1st – 16th voice results. Team members in the Beloit Patch earned an astonishing $345! Rockford & Huntley Patches were no slouches either with $270 & $248! Still on the table, $3,477! Keep handing out those receipts! Staffing Levels 5.30.2023 Please see the attached staffing levels for May 30th. If you have any questions, ask your supervisor. ILIA Promotions .docx Download DOCX • 25KB MOCNI Promotions .docx Download DOCX • 26KB GWOS Promotions .docx Download DOCX • 22KB Voice 5.24.23 .xlsx Download XLSX • 21KB June Birthday Meal AAG for Managers English June 2023 .pdf Download PDF • 4.12MB Performing a Refund for Mobile Order Pay - July 2022 .pdf Download PDF • 426KB 2023 Staffing Level Monroe Patch 05.23.23 .pdf Download PDF • 117KB 2023 Staffing Level Rockford Patch 05.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 05.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Belvidere Patch 05.28.23 .pdf Download PDF • 120KB 2023 Staffing Level Madison Patch 05.28.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 05.28.23 .pdf Download PDF • 121KB En Espanol The Loop 5.30.23 .docx Download DOCX • 2.37MB Previous Next

< Back The Loop 7.18.23 Congratulations Congratulations to our four Outstanding Manager Award recipients and their teams. Ermundo Albarran @ Carpentersville Kim Mailand @ Jefferson Oscar Hernandez @ Woodstock Tonya Rykowski @ Court St Operations: Enhance the guest experience during breakfast by July 31st as measured by speed at 120 and Voice at 85%. Technology: Certify 70% of restaurant OTPs to OTP2+ by October 1st. Fix It: Have in-house Fixit team certified on all equipment 100% by September 30th. Public Relations: Ownership of community events back to restaurant leadership by July 31st. Operations Coordinator: Virtual Orientation Training-Version 1 to be live on website by July 11th. Training: Create an interactive Crew Trainer Roadmap & Verification Process by September 30th. Office Manager: Perform a Telephone Audit to lower costs by August-October. Human Resources: Complete HR Master Policy Procedure Handbook by August 15th. Digital Experience Still having procedural issues with front counter MOP transactions? Please utilize this short Front Counter training video to help. Digital Stats – Month to Date Digital usage 26.79% of transactions Calendar July 18th – GM Webcast 2-230p July 21st – Happy Birthday Traci Larson! July 23rd – Release Payroll – Wisconsin July 24th – Illinois Payday! Promotions & Marketing Updates – ALL Restaurants July 17th – Last Day Elemental Happy Meal July 18th – The Marvels Happy Meal Starts **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others RMHC Pop Tabs Please remind our teams that guests may drop pop at any of our McDonald's restaurants! They can be returned to the office with the bags and once a month we transport them to the RMHC. Energy Box Override We've been noticing a lot of use on the override switch for the lighting on EnergyBox. This override switch does not control anything with the thermostats. This switch is for emergencies or use when light is needed outside of the schedule. If you need your light schedule adjusted, please email energybox@iammcd.com and we can update your lighting. Please do not use the override switch unless it is necessary. All GM Meeting Need to see something from the GM meeting presentation? The slideshow is attached . School Calendar Update 2023/2024 An email has been sent out to all restaurants for employees to update their school location for the next school year. Please print the sheet out and have all the students fill out their correct school location. This is very important to make sure they are connected to the correct school for scheduling purposes. Please email a picture of the sheet to Tiffany by Tuesday, August 1, 2023. New Hire Email Form A new digital training schedule is now available for new hires. The form is called the New Hire Email. The new hire email is a training schedule for all new hires once Maria has sent you an email that the new hire is ready for a training schedule. This form is located under the People & General Manager tab. We will start using this to send all new hires their training schedule. It is very simple and easy to fill out. All the manager needs to do is put in your restaurant location, the new hires name and email address, the general manager's name, and the training schedule, and who they will meet with on their first day. Once the form is submitted a copy of it will be sent to the new hire, the general manager, and the restaurant email to be printed and posted for all managers to review. Please still reach out to new hires by phone call too with their training schedule. If you have any questions, please feel free to reach out to Maria Z. New Hire Email Bakery Phase Out Remember that the phase out of the bakery has begun. The last day for the bakery will be August 21st. We will be keeping the cases and utilizing them for cookies and pies. Staffing Levels 7.17.2023 Please see the attached staffing levels for July 17th. If you have any questions, ask your supervisor. MOCNI Promotions .docx Download DOCX • 21KB GWOS Promotions .docx Download DOCX • 19KB ILIA Promotions .docx Download DOCX • 24KB Wisconsin Minor Labor Laws .pdf Download PDF • 82KB Iron Arch Management 14 & 15 year old labor laws .pdf Download PDF • 152KB IL Minor Labor Laws- Illinois .pdf Download PDF • 121KB All GM Staff Meeting .pdf Download PDF • 7.18MB 2023-2024 School Calendar Update .pdf Download PDF • 94KB 2023 Staffing Level Madison Patch 07.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford Patch 07.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 07.17.23 .pdf Download PDF • 117KB 2023 Staffing Level Huntley Patch 07.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 07.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 07.17.23 .pdf Download PDF • 120KB En Espanol The Loop 7.18.23 .docx Download DOCX • 1.64MB Previous Next

< Back Ana Gomez Garcia GM Council Member & General Manager Ana@iammcd.com

< Back Theresa Peak General Manager theresa@iammcd.com

< Back The Loop 4.18.23 Operations : 85% OSAT from 7am – 9am with 3 surveys/restaurant completed a day by May 31st. Technology : Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It : Have 90% trained in restaurant fix it team by July 1st. Public Relations : Ownership of community events back to restaurant leadership by July 1st. Operations Coordinato r: Virtual orientation version 1 ready for implementation for website by May 1st. Training : Create an interactive Shift Leadership Roadmap by June 1st. Office Manager : Streamline all AMEX policies/procedures by July 2023. Human Resources : Office staff 100% trained on employee relations by May 31st. Digital Experience Restaurants will be receiving a ROA/MOP troubleshooting guide later this week. Please utilize this guide to help your guests with any ordering issues they may have. Restaurants will receive two, one for DT and one for front. Digital Stats – Month to Date Digital usage 25.37% of transactions Calendar April 18th – Best Burger Taste & Train @ Odana (Beloit, Belvidere & Rockford 1pm/Madison & Monroe 3pm) April 19th – NABIT ROA Webcast 3p-4p ( Register Here ) April 22nd – Happy Birthday Isabel Simon, Tonya Rykowski & Miguel Palomares! April 23rd – Release Payroll – Illinois Only April 24th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants April 17th – Bacon Ranch McCrispy Phase Out Begins (ends 4/30) April 24th – Last Day Masked Singer HM April 25th – Start Guardians of the Galaxy HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 18th – Water Heater Survey April 25th – G M Community Interest Survey Operations WIG Update – From the desks of the Operations Managers As you may have seen WIG readiness & execution shops have been taking place throughout the organization. Week 5 starts next week and Nick & Mike will begin conducting execution shops. Restaurants that have less than 10 responses will be targeted first and then other lower performers. Reminder, if we execute at a high level and ask every customer from 7-9 it increases our chances of improving with more detailed tactics. How is Iron Arch doing so far? Week 1 = 74.5% (0.76 surveys per restaurant per day) Week 2 = 77.1% (0.87 surveys per rest/day) Let's continue to stay laser focused on our WIG. 85% VOICE 7-9 with getting 3 surveys per day. Execution = Results. Water Heater Survey Don’t forget to complete this quick survey about your water heater by April 18th. Henny Penny Fryers For those of you with Henny Penny fryers, your McCrispy settings may be incorrect. To ensure that food safety is 100%, please see the attached directions to check and change the McCrispy settings if needed. Please ask your Operations Supervisor if you have questions. AMEX Expectations Please see the attached document that contains the expectations for AMEX cardholders. All receipts must have the restaurant number that the purchase was for. Please ensure that the photo you submit is clear. Beginning now, please keep your paper receipts or photos for 60 days to ensure that we are ready if a receipt does not show up after the upload. Remember, all AMEX receipts are due by the 15th of the month. Mac Sauce Cup Event Our digital guests will have the opportunity to add Big Mac sauce in cups to their orders. Beginning on April 27th, digital guests can add up to 5 sauce cups to their orders. These cases will be arriving the week of April 17th, DO NOT OPEN until April 25th. Again, we DO NOT SELL until April 27th. Please see the NABIT website or your April NABIT training kit for additional information. BINGO!! Bingo has begun, have you checked off a square? Get the word out to your teams, build excitement, and get a BINGO!! Tempering Cheese By now, your restaurant should be utilizing the small pans for tempering cheese. Each pan holds 4 stacks of 20 cheese slices so 1 sleeve fits in 2 small pans. The yellow and green tempering stickers should also be in use. If you need help with placing these, please ask your Operations Supervisor. Additional information is available on the NABIT website or in your April NABIT training kit. General Manager Community Event Interest As our footprint has expanded and our communities become more involved, we need help for our events. Please complete the General Manager Community Interest survey by April 25th. Our goal in this survey is to get honest feedback on your thoughts and interest in participating/hosting community events in and outside of the restaurant. Several of you have expressed interest in participating more; we want to make that happen! Food Safety Webcast Did you have a chance to attend the Food Safety webcast last week? It was full of useful information. Please see the attached documents about EcoSure visits and a food safety travel path. If you have any questions, please ask your Operations Supervisor. Staffing Levels 4.17.2023 Hiring season is upon us. It’s time to prepare for summer. Please see the attached staffing levels for April 17th. If you have any questions, please ask your Operations Supervisor. American Express expectations .docx Download DOCX • 96KB Henny Penny LOV Fryers - McCrispy USA .pdf Download PDF • 249KB preshift .docx Download DOCX • 18KB GWOS ILIA Food Safety Call .pdf Download PDF • 940KB GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB 2023 Staffing Level Rockford Patch 04.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 04.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 04.18.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.17.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 04.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 04.17.23 .pdf Download PDF • 121KB En Espanol The Loop 4.18.23 .docx Download DOCX • 442KB Previous Next

< Back The Loop 8.15.23 Hi Team! Please see below for the Loop in both English and Spanish! The Loop 8.15.23. .docx Download DOCX • 704KB En Espanol The Loop 8.15.23 .docx Download DOCX • 689KB Attachments GWOS Promotions .docx Download DOCX • 14KB ILIA Promotions .docx Download DOCX • 16KB MOCNI Promotions .docx Download DOCX • 16KB 2023 Staffing Level District 3 08.14.23 .pdf Download PDF • 139KB 2023 Staffing Level District 1 08.14.23 .pdf Download PDF • 134KB 2023 Staffing Level District 2 08.14.23 .pdf Download PDF • 143KB 2023 Staffing Level District 4 08.14.23 .pdf Download PDF • 139KB Previous Next

< Back The Loop 4.25.23 Operations: 85% OSAT from 7am – 9am with 3 surveys/restaurant completed a day by May 31st. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for the website by May 1st. Training: Create an interactive Shift Leadership Roadmap by June 1st. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained on employee relations by May 31st. Digital Experience Did you miss the NABIT Maximizing ROA webcast? You can watch it here. A Spanish version is also available on the same page. ROA Tip: If a guest’s digital order times out, they will receive a refund automatically on the app. Simply have them reorder their food and process it the same as a normal MOP order. The refund for the first order is automatically placed back on the card. Digital Stats – Month to Date Digital usage 25.64% of transactions Calendar April 29th – Happy 26th McD Anniversary Dawn Redieske April 30th – Release Payroll – Wisconsin Only May 1st – Happy Birthday Carmen Luevano May 1st – Illinois Pay Day May 1st – Happy 14th McD Anniversary Kate Eisenreich Promotions & Marketing Updates – ALL Restaurants April 24th – Last Day Masked Singer HM April 25th – Start Guardians of the Galaxy HM April 27th – Mac Sauce Cups All Selling Date **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 25th – GM Community Interest Survey Loomis Change & Smart Safe Locations After much consideration and a lot of feedback from doing change orders - Iron Arch has decided to update the process on paying for the change orders - we will no longer require the money being dropped in the smart safe on the same days as the change order is made. The new procedure is as follows: Place your change order with Loomis once this change order is delivered you immediately drop the amount of the money in the smart safe. Please start this process with your next change order. Call the office or email gianna@iammcd.com with any questions. Employee Appreciation Thank you to all the restaurants that participated in Employee Appreciation week last week. From the pictures that were submitted (160!), it looks like a lot of fun was had in the restaurants! Please remember to take a picture of your BINGO card and email it to office@iammcd.com or simply upload it to the picture portal using the QR code on your BINGO card. The drawing for the 6 patch winners will be drawn on Thursday 4/27. SMX Feedback Survey We have completed the first session of SMX class. Thank you for sending learners to the sessions. As always, we want to know how we did and what changes we can make for future classes. Please have your learner complete the SMX Feedback Survey about their experience. It is anonymous so we can receive open and honest feedback. They can also access it on the Manager Tab. Let us know how we did and what we can do to make it even better! Voice Results The Beloit, Huntley and Rockford Patches all finished with over $200 being paid out! Huntley edged everyone out with a total of $285. Overall, $1,145 will be paid out for April 1st – 15th. Left on the table, another $2,785. Please see the attached results. eProduction – Tempering Cheese The new tempering cheese procedure means that the eProduction settings need to be changed on the Thaw & Tempering screens. Here is a short video that will walk you through the changes on both screens. Tempering Cheese eProduction Meet With Leadership Did you know that any Iron Arch employee can request a meeting with anyone in leadership? There is a Meet with Leadership link on our team page, or you can use this link . Uniform Requests There is currently a backorder on uniforms from the supplier. Please be patient as there is a minimum of three weeks until some sizes ship. General Manager Community Event Interest Don’t forget to complete the General Manager Community Interest survey by April 25th. Staffing Levels 4.24.2023 Please see the attached staffing levels for April 24th. If you have any questions, please ask your Operations Supervisor. 4.19.23 .xlsx Download XLSX • 20KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB GWOS Promotions .docx Download DOCX • 20KB 2023 Staffing Level Monroe Patch 04.24.23 .pdf Download PDF • 114KB 2023 Staffing Level Belvidere Patch 04.24.23 .pdf Download PDF • 120KB 2023 Staffing Level Madison Patch 04.24.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford Patch 04.24.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 04.24.23 .pdf Download PDF • 121KB 2023 Staffing Level Huntley Patch 04.24.23 .pdf Download PDF • 123KB En Espanol The Loop 4.25.23 .docx Download DOCX • 859KB Previous Next

< Back The Loop 2.28.23 Daily Sales Record Congratulations to Pedro and his team at Odana for their amazing sales day on February 24th. They had $21,879.59 in sales. GREAT JOB! Community It was another busy week in our communities. Rich’s chili won best chili and a competition and Sam and her team at Mulford hosted a successful McTeacher Night. Shout Out Congratulations to Raziel at Woodstock for this awesome guest shout out on Facebook! Digital Experience Ready on Arrival is here! Congratulations to Chrysler Dr., Mulford & Milwaukee Rd on their great ROA execution shops last week. The ROA simulator is still available on Fred or this link. Digital Stats – February Month To Date Digital usage 25.94% of transactions Digital OSAT – 65% Calendar February 28th – GM Patch Calls 130p-230p March 1st – All GM/Staff meeting 9a-4p 557 E Grand Ave, Beloit, WI 53511 March 1st – Happy 29th McD Anniversary Chrissy Bogadrus March 1st – Happy 16th McD Anniversary Oscar Hernandez March 2nd – Happy Birthday Kate Eisenreich March 5th – Release Payroll Wisconsin Only March 6th – ILLINOIS PAYDAY Promotions & Marketing Updates – ALL Restaurants March 8th – Bacon Ranch McCrispy Iron Arch Start Selling **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Bacon Ranch McCrispy The new Bacon Ranch McCrispy starts on March 8th. All training materials were sent in the Nabit box. This includes the red FIFO bottles for the ranch. The sandwich will be into the new Flavors of Love pouch or box. These paper goods will be used for all limited time offer sandwiches going forward so please keep remaining stock when the promotion is over. Need more information? This link will take you to the Nabit page. The manager at a glance is attached. Breakfast OEPE This past week we finished with our Breakfast OEPE for the peak at 107 seconds. Phenomenal job as an organization finishing 35 seconds faster than last year. The following locations did not finish under 120 and have some work to do to catch up: 2504, 4231, 13650 19354, 22424, 23691, 34623 and 38131. With that being said, we also lowered our total Breakfast OEPE for the month to 130! This is 25 seconds faster than where we were at in the middle of February. We are so proud of the tremendous focus we have placed on meeting and ultimately crushing our goals together. As we make Breakfast OEPE a fabric of who we are it will become easier and easier to consistently hit these numbers. Labor is not an excuse to not hit numbers and in fact the faster we are the better our labor is. See this example: Labor for Breakfast 7-9 last week was a 23.07% while hitting 107 OEPE Labor for Breakfast 7-9 two weeks ago was a 23.66% while hitting 151 OEPE eProdction Have you run out of slots on the UHC screen. Please see the attached instructions to add more slots to the monitor. Voice Our VOICE results have been dipping the last couple of months. This is a trend that we must reverse quickly. As we improved our overall operations, we have seen a decline in our customer facing metrics. Let's put the energy and focus back into our guests. What are they telling us and how can we be better? Accuracy and Cleanliness are the organizations two biggest customer facing opportunities. Let's continue to look to put the right food in the bag with better managed shifts. We would recommend using some FRED training such as order accuracy videos to subsidize your teams training. Fish Fridays Lent is upon us. While we do not have any fish specials, we need to ensure that we are ready for a higher product movement for fish, especially on Fridays. Here are some things to check for the Lenten season. Vats are programmed, enough UHC Slots, baskets in good shape, have enough trays and wire racks, Double Filet-o-Fish on all kiosks, and eProduction settings correct? National Equipment Standards Survey McDonald’s is changing their restaurant and equipment standards in 2024 for CO2 Detector systems and adding the need for automatic/no touch paper towel dispensers and faucets. Please complete the CO2 & Sink Survey by March 14th. New Apparel Store Is Live Iron Arch Apparel Store (click this live link) We have many new updates: - You can order anytime you like. - Orders can now be shipped to your house or an in-store pick-up option. - New apparel items - Women's or Men's sizes - You have the choice of an Iron Arch or Bucciferro Family McDonald’s Logo Please let us know if we missed anything, We hope you enjoy it! Last Call - In-Person Leadership Transitions Last call for the March 29th – 31st in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com by March 7th if you have any students. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. $6 McNuggets – GWOS & #32257 ONLY Please be prepared to sell more nuggets. $6 nuggets start March 6th and end March 26th (#32257) and April 2nd (GWOS). Ensure that you are ready with baskets, trays, sauces, boxes and increase your trays on eProdution if needed. Staffing Levels – 2.28.2023 Please see the attached staffing levels as of February 28th. If you have questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB ILIA Promotions .docx Download DOCX • 15KB Boil Out Schedule .docx Download DOCX • 15KB Bacon Ranch McCrispy Chicken AAG for Manager_English .pdf Download PDF • 6.66MB eProduction Extra Items UHC Screen .docx Download DOCX • 499KB 2023 Staffing Level Monroe Patch 02.28.23 .pdf Download PDF • 117KB 2023 Staffing Level Rockford Patch 02.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Belvidere Patch 02.28.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 02.28.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 02.28.23 .pdf Download PDF • 121KB En Espanol 2.28.23 .docx Download DOCX • 1.85MB Previous Next

< Back Miguel Palomares Maintenance Manager Miguel@iammcd.com

< Back The Loop 10.10.23 The Loop 10.10.233 .docx Download DOCX • 1.21MB En Espanol The Loop 10.10.23 .docx Download DOCX • 1.57MB Troubleshooting App - Adding to Home Screen .pdf Download PDF • 364KB SLIPSAFE ONE PAGER (2) .pdf Download PDF • 1.92MB Safety Training Instructions .pdf Download PDF • 801KB October 2023 Webcast - Loyalty Enhancements .pdf Download PDF • 7.29MB GWOS October Incentive .pdf Download PDF • 365KB ILIA Promotions .docx Download DOCX • 16KB GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB 2023 Staffing Level Beloit- Octagon District 10_09_23 .pdf Download PDF • 125KB 2023 Staffing Level Huntley-Neo District 10_09_2023 .pdf Download PDF • 125KB 2023 Staffing Level Madison-Invincible District 10_09_2023 .pdf Download PDF • 127KB 2023 Staffing Level Rockford-Riveters District 10_09_2023 .pdf Download PDF • 125KB Previous Next

< Back The Loop 6.06.23 Congratulations to Brianna and her team at Monroe who are now operating 24 hours a day, Thursdays, Fridays, & Saturdays. WIGS Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 15th. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 31st. Draft is completed! Training: Create an interactive Shift Leadership Roadmap by June 15th. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained in employee relations by June 2nd. Digital Experience Guests having difficulty getting their deals to work? The first thing we should ask them to do is disconnect from the McDonald’s Free WiFi. If they are on the WiFi, they have to have already agreed to terms to get the app to work correctly. Agreeing to terms sometimes requires the guest to go to a web page and then the agree button will show up in their browser. Digital Stats – Month to Date Digital usage 25.40% of transactions Calendar June 7th – NABIT Webcast 130-230 or 330-430 (Register Here) June 8th – Happy 17th McD Anniversary Jolynn Woolner! June 9th – Happy Birthday Oscar Hernandez! June 11th – Release Payroll Wisconsin Only June 12th – Illinois Payday! June 12th – Madison Patch RMHC Dinner June 13th – Iron Arch Energy Box Webcast 2-230 Promotions & Marketing Updates – ALL Restaurants June 12th – Last Day 2 for $6 Deal June 12th – Start Grimace Birthday Meal **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS - All Others Action Items This Week: June 13th – Towel Bucket Station Guide (email tiffany@iammcd.com ) Iron Arch In-Person Leadership Transitions We need learners for the next in-person LT class on July 19th 9a-6p and July 20th 9a-5p. This is a great opportunity for those who would like to achieve more in an in-person learning environment. Email hailey@iammcd.com to register a learner. Towel Bucket Station Guide Does your restaurant have a half-sized towel bucket station guide? If not, or yours is in poor condition, please email tiffany@iammcd.com by June 13th and ask for a new one. Best Burger Congratulations, all 33 restaurants are now on Best Burger. Continue working with your teams on prep, produce, eProduction, accuracy, and quality. Remember, if it says only ketchup and only mustard a plain patty must be placed on the sandwich. Squadle Checklists If you are seeing items like restrooms (gas station restaurants only) and play places on your squadle tablets for cleaning, travel paths etc… please contact squadle to have them remove it from your lists. This should help our team save time and build efficiency. Outside Digital Menu Boards We have been seeing a couple Outdoor Digital Menu Boards that have been starting to discolor because of the sun. Please take the time to check on your own Outdoor Digital Menu Boards and submit a ticket to Tech if you see your DMBs are starting to discolor. Product Outage Audit Please do a POS audit to ensure that your registers only have current products. Email tech with your list of items to remove. Take some time to look at LTO items (i.e., Shortcake McFlurry, all Shamrock) Save the Date Please save the date for the next combined GWOS/ILIA General Manager webcast. The webcast is June 20th at 2pm. Details will be provided when we can. Voice Results Please see the attached May 17th – 31st voice results. The Huntley Patch turned it on, and team members received a total of $288. Rockford finished at $215. A total of $1,012 was given and over $3,000 was still on the table. Staffing Levels 6.5.2023 Please see the attached staffing levels for June 5th. If you have any questions, ask your supervisor. GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 22KB Voice 6.5.23 .xlsx Download XLSX • 20KB 2023 Staffing Level Belvidere Patch 06.05.23 .pdf Download PDF • 120KB 2023 Staffing Level Rockford Patch 06.05.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 06.05.23 .pdf Download PDF • 117KB 2023 Staffing Level Madison Patch 06.05.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 06.05.23 .pdf Download PDF • 121KB 2023 Staffing Level Huntley Patch 06.05.23 .pdf Download PDF • 123KB En Espanol The Loop 6.6.23 .docx Download DOCX • 1.44MB Previous Next

< Back Maria Zavala Hiring Coordinator mariaz@iammcd.com

< Back The Loop 3.28.23 Hamburger University Graduate Congratulations to Becky on her completion of Hamburger University Sales Record Danielle and her team at Classic had a new daily sales record of $14,500 on March 17th. Great Job!! Congratulations Chelsea was the Martin Brower Satisfaction Survey grand prize winner!! Congratulations! Guest Shout Out Here is a guest shout out for Antonia at University “I honestly believe this employee deserves recognition for work. I usually stop at this McDonald's when I pick up my grandkids from school on Fridays. I had not had the pleasure of meeting her until today. She is super friendly and delightful. She did her best to make us feel very welcomed. I look forward to seeing her more often. I don't usually take time to do this, but she is hard working and deserves the recognition.” Cubs Game Winners Congrats to Chelsea at Beloit and Erin at the Oasis for having the best VOICE as discussed at the GM meeting and ultimately winning some tickets to the Cubs opening week games. Way to go!! Digital Experience Does your front counter POS have a label reminding crew to ask about the rewards app? If not, please utilize the label maker and post, “Hi, will you be using the rewards app today?”. Digital Stats – March Month to Date Digital usage 25.02% of transactions Calendar March 30th – Clean Up Employee Roster – ALL April 1st – Happy Birthday Jared Sadewater April 1st – Happy Birthday Hailey Benish April 2nd – Release Payroll Wisconsin Only April 3rd – ILLINOIS PAYDAY Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) April 3rd – Last Day Karma’s World HM April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others GWOS ONLY – Bold Iced Coffee GWOS restaurants are in the process of transitioning to Bold Iced Coffee. Your restaurant may already have the new product. Please look at the following dates and watch this quick 3-minute video on all things iced coffee. Key Dates for the Transition: · Week of March 5—NABIT Kits delivered to the restaurants (Training Materials) · March 20—POS logistics will change— (Recipe and WRIN numbers attached to Iced Coffee will change from Smooth to BOLD) · March 20—Deplete your current supply of Smooth Blend Iced Coffee (WRIN 00093-114) and start using the NEW Bold Blend Iced Coffee (WRIN 13257-001) o The DCs will assist the restaurants in reducing their supply of Smooth Blend and implementing the BOLD Blend o NOTE: There is NO BUY BACK for any remaining Smooth Blend Iced Coffee Were you able to make it out of the bottom? How far away are you from the Iron Arch average? What are some small changes that you can make to get out of the bottom? If you made it out of the bottom, what did you do and what can you show your fellow GMs to help them get out of the bottom? Voice Results Please see the attached Voice bonus amounts for March 1st – 16th. The Rockford Patch received $275 with Beloit just behind at $240! The total earned was $905, but $2,260 was still left on the table! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. Breakfast OEPE We are proud to say that every one of our restaurants this past week finished under 120 seconds! Way to work as a team for all of us to get there!! What a trend we are excited to continue!! Listening Survey Don’t forget to keep going on the Listening Surveys. Nice job Beloit & Court St for completing 100% of your surveys. April 19th is the last day for surveys and our response rate goal is 85% of every restaurant. Boil Outs Boil outs are nearly complete with just three remaining. March 28th & 29th – Huntley North 30th & 31st – Carpentersville April 3rd & 4th – Huntley South GWOS Promotions .docx Download DOCX • 20KB ILIA Promotions .docx Download DOCX • 22KB MOCNI Promotions .docx Download DOCX • 25KB Voice 3.21.23 .xlsx Download XLSX • 20KB En Espanol Loop 3.28.23 .docx Download DOCX • 1.22MB Previous Next

< Back Growth Opportunities Training Program With every step of higher training earns our employees more money. Encourage your qualified team members to talk with you or their General Manager to develop a plan to achieve the professional goals and monetary goals they seek. There is always room to grow! Previous Next

< Back Tom Hash PACE & Development Consultant tom@iammcd.com