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< Back The Loop 5.23.23 Lacing Up for RMHC Big Shout out to the Madison patch GM’s and Waunakee team for making our "Lacing Up for RMHC” McCare night a huge success! We teamed up with 𝗪𝗮𝘂𝗻𝗮𝗸𝗲𝗲 𝗠𝗶𝗱𝗱𝗹𝗲 𝗦𝗰𝗵𝗼𝗼𝗹 𝗧𝗿𝗮𝗰𝗸 𝗮𝗻𝗱 𝗙𝗶𝗲𝗹𝗱 𝗧𝗲𝗮𝗺 for our first event together, and their volunteer efforts to support RMHC were outstanding! Thank you for making this event yet another significant impact on our community. Car Show Thank you to the Car Show Committee and Matt and his team at Rockton Rd for a record-breaking night. Sales Milestones Congratulations to Danielle and her team at Classic on reaching $3.5 million. Congratulations to Chelsea and her team at Beloit on reaching $2.5 million. Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 31st. Training: Create an interactive Shift Leadership Roadmap by June 1st. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained in employee relations by May 31st. Digital Experience Did you know that there is an entire section in Campus for digital learning? It’s right on the home page. Digital Stats – Month to Date Digital usage 25.68% of transactions Calendar May 24th - Shoebox for Soldiers McCare Night @ Dempster May 25th – Happy Birthday Amy Scott! May 26th – Happy Birthday Chris Kline! May 28th – Release Payroll WISCONSIN ONLY May 29th – Happy Memorial Day! May 29th – ILLINOIS PAYDAY! May 30th – Clean Up Employee Rosters Promotions & Marketing Updates – ALL Restaurants May 23rd – Start Little Mermaid HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: Bacon Ranch McCrispy The Bacon Ranch McCrispy will be removed from the POS on May 29th. Please ensure that all POP is removed, extra bags of ranch are counted and wasted, and the flavors to love boxes are put away until they are used for the new sandwich in June. Airgas Cylinders Does your restaurant have more than two back up cylinders? Each restaurant should have two full back up cylinders. The next time your restaurant needs a full cylinder, call 800-772-8144 and tell them how many empty cylinders need to be picked up and how many full cylinders need to be delivered. They will only pick up when making a delivery for a full cylinder. The cylinders must be visible and all in one spot where they typically would drop off. If you have any questions, please email riley@iammcd.com . Iron Arch In-Person Leadership Transitions We are excited to announce the next in-person LT class will be July 19th 9a-6p and July 20th 9a-5p. Learners must have the Shift Leadership Curriculum completed to 93% to attend. Email amyo@iammcd.com to register a learner. Running Great Restaurants As we continue McDonald’s and self-graded RGR visits, please utilize the attached RGR form to achieve, and then maintain, RGR standards. The form covers food safety, cleanliness, service, quality & shift leadership. June Sanitation Exams The exams in June will be on June 19th from 8a-2p in Madison and June 20th from 130p-4p in Rockford. If you want a learner for the exam, they must be signed up by June 6th. Learners will need to have completed 100% of the training and taken the online practice exam by June 16th to take the exam. All learners who do not complete the training prior to the exam will not be able to attend, must sign up again, and documentation will be given. NABIT Kits New NABIT kits will arrive in your restaurants on or around June 2nd. Please be aware that smallares and training materials for the Cheesy Jalapeno Bacon QPC will be induced. DO NOT misplace this box. NABIT Webcast – Save the Date The next NABIT webcast will be on June 7th. The topics include Cheesy Jalapeno Bacon QPC, 100 Days of Summer, Crew Account Access, Digital/Delivery/DT, Bakery News, B2B shake/sundae and the June Birthday Meal. Registration Link Tempering/Thaw Stickers Every item that is thawed or tempered should have two stickers. The secondary life sticker and a sticker when the product can start to be used. Please ensure that your freshness labeling system is ready to go. Items include buns, all breakfast pull items, cheese, sauces pouches, and bakery. Iron Arch Energy Box Webcast Please save the date and attend the Energy Box webcast on June 13th from 2-230pm. This meeting is for all GMs during the GM meeting. Link for the virtual meeting is on the Iron Arch calendar. Iron Arch Apparel Store New hats and t-shirts are available in the Apparel Store Grimace Birthday Meal Coming June 12th, the Grimace Birthday Meal. Complete details in the next Loop and on the June 7th NABIT Webcast and training materials in the June 2nd kit. GWOS Promotions .docx Download DOCX • 20KB ILIA Promotions .docx Download DOCX • 22KB MOCNI Promotions .docx Download DOCX • 24KB Spanish RGRV 2023 Running Great Restaurants Visit Form Final .pdf Download PDF • 449KB En Espanol The Loop 5.23.23 .docx Download DOCX • 2.94MB 2023 Running Great Restaurants Visit Form Final .pdf Download PDF • 608KB Previous Next

< Back Matthew Riddle Operations Consultant Matthew@iammcd.com

< Back The Loop 4.4.23 Leadership Transitions Graduates Congratulations to all new LT graduates!! Cubs Game Winners Erin & Chelsea both had a great time enjoying the Cubs game as a result of their Voice. Digital Experience Have your new hires completed the ROA simulator? Having new hires complete the simulator early can help eliminate any MOP service barriers. Digital Stats – February Digital usage 25% of transactions Calendar April 4th – Happy 1st McD Anniversary Hailey Benish April 5th – NABIT Webcast Register Here (130-230 or 330-430) April 9th – Happy Easter April 9th – Release Payroll ILLINOIS ONLY April 10th – Wisconsin Payday! Promotions & Marketing Updates – ALL Restaurants April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 11th – Next Generation Spatula Survey April 11th – In House Fix It Survey Voice Results Please see the attached Voice bonus amounts for March 17th – 31st. It was a huge two weeks! Four patches were awarded over $200, totaling $4,025. There was still some left on the table ($2,800). Beloit Sky Carp Over the last few months, you may have noticed we have a new sign added to the ABC Stadium in Beloit! We are excited to kick off the 2023 season as new partners with the Beloit Sky Carp! This Friday, April 7th, for opening day, we will give out promo items and set up our Bucciferro Red tent under our new sign at the East gate of the Stadium. Grimace will be making a special appearance on the field, and our very own Guy will be throwing out the first pitch to kick off the season! If you are around, come by and check it out!! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. In House Fix It Survey We are in the process of realigning the fix it team. Please complete this short survey about fix it in your restaurant by April 11th. Listening Survey We have until April 12th to complete the listening surveys. Here is the current progress. GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 22KB 2023 Staffing Level Monroe Patch 04.02.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.02.23 .pdf Download PDF • 120KB 2023 Staffing Level Beloit 04.02.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford 04.02.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 04.03.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 04.02.23 .pdf Download PDF • 121KB Voice 4.4.23 .xlsx Download XLSX • 21KB En Espanol 4.4.23 .docx Download DOCX • 4.96MB Previous Next

< Back The Loop 7.31.23 Hi Team, please see the loop attached below in both enlgish and spanish! The Loop 7.31.23 .docx Download DOCX • 1.86MB En Espanol The Loop 7.31.23 .docx Download DOCX • 1.86MB Previous Next

< Back Rich Wolter PR Manager rich@iammcd.com

< Back Theresa Peak General Manager theresa@iammcd.com

< Back Riley Shine Development Consultant riley@iammcd.com

< Back Tyrek Justice General Manager ty@iammcd.com

Click Here to sign the handbook GM HANDBOOK

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< Back Alma Salcedo Operations Consultant Alma@iammcd.com

< Back The Loop 2.21.23 Congratulations Congratulations to our entire team on finishing under 120 seconds for all week breakfast peak. As an organization we finished at 117 seconds for February 12th – 18th from 7am-9am. We are becoming a force to be reckoned with. Well done! Digital Experience Ready on Arrival is just around the corner. Please have any crew and managers complete the ROA Simulator on Fred or Campus. You can access both on Fred or this link. Digital Stats – February Month To Date Digital usage 25.70% of transactions Calendar February 21st – Sanitation Exams Madison 8a-2p, Rockford 130p-4p February 21st – GM Patch Calls 130p-230p February 22nd – People DM Meetings 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. February 26th – HAPPY BIRTHDAY TIFFANY WALDRON! February 26th – Release Payroll ILLINOIS ONLY February 27th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants February 21st – Start Harper Collins HM February 22nd – Ready On Arrival Go Live Date **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 7th – MOP Stall Survey All GM Meeting Don’t forget about our general manager/staff meeting on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. There will be some snacks and refreshments but feel free to bring some of your own. We look forward to seeing everyone soon! Crew 2.0 It is more important now than ever for your team to know their crew ID. This allows for training to be tracked easier for crew and the training goes right to PDW. Please access the Crew 2.0 page on @mcd and see attached information. New Apparel Store Is Live Iron Arch Apparel Store (click this live link) We have many new updates: - You can order anytime you like. - Orders can now be shipped to your house or an in-store pick-up option. - New apparel items - Women's or Men's sizes - You have the choice of an Iron Arch or Bucciferro Family McDonald’s Logo Please let us know if we missed anything, We hope you enjoy it! In-Person Leadership Transitions There is still room in the March 29th – 31st in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com if you have any students. Loomis Change Orders When you email your request for your change order you need to put the change order amount into the safe. Think about it as going to the bank and taking the money for exchange for the change you want. Please remember to put the amount of money for the change order in the safe on the day that the change order has been placed. Routine deposit audits are showing that many locations are not “paying” for their change order through the safe. There are no exceptions for any change order. Any questions, please email gianna@iammcd.com . Frozen Beverage Planned Maintenance As part of the FCB deployment program established with KBI and McDonald’s, the FCB PM will be completed by Ken’s Beverage for each of the annually scheduled preventative maintenance visits. Your location(s) will be contacted by Ken’s Beverage by phone 3 to 7 business days prior to the PM to confirm the scheduled date for the PM visit. The PM will take approximately 60-90 minutes on site, PM will not interfere with any peak period time frames and have minimal impact on the normal operations of the location. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Martin Brower Survey Please complete the Martin Brower Customer Satisfaction Survey by February 28th. Let your voices be heard and enter to win a chance some prizes. Scan this QR code to take the survey. Answers are confidential. Staffing Levels – 2.21.2023 Please see the attached staffing levels as of February 21st. If you have questions, please ask your Operations Supervisor. Boil Out Schedule .docx Download DOCX • 15KB Crew User Guide_Set Up Crew Account_US Fran Pilot .pdf Download PDF • 609KB ILIA Promotions .docx Download DOCX • 15KB GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB 2023 Staffing Level Rockford Patch 02.21.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 02.21.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 02.21.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 02.21.23 .pdf Download PDF • 116KB 2023 Staffing Level Belvidere Patch 02.21.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.21.23 .pdf Download PDF • 123KB En Espanol Electronico Semanal 2.21.23 .docx Download DOCX • 1.09MB Previous Next

< Back The Loop 2.14.23 Digital Experience Do your front counter POS have a label reminding crew to ask about the rewards app? If not, please utilize the label maker and post, “Hi, will you be using the rewards app today?”. Digital Stats – February Month To Date Digital usage 25.89% of transactions Calendar February 14th – Happy Valentine's Day February 14th – Hiring/Staffing Call 839a-9a meet.google.com/bfz-djsn-hoj February 14th – GM Patch Calls 130-230p February 15th – AMEX Receipts Due (AMEX App) February 15th – Kitchen DM Meetings 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. 1443 Madison Rd. Beloit WI February 16th – HAPPY BIRTHDAY ALMA SALCEDO! February 19th – Release Payroll – WISCONSIN ONLY February 20th – ILLINOIS PAYDAY! February 21st – Sanitation Exams Madison 8a-2p, Rockford 130p-4p February 21st – GM Patch Calls 130p-230p February 22nd – People DM Meetings 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. Promotions & Marketing Updates – ALL Restaurants February 14th – Famous Meals 2.0 All Iron Arch Selling Start **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: February 14th – People Brand Standards Visit Readiness February 14th – Best Burger Readiness Survey #2 March 7th – MOP Stall Survey Best Burger All Iron Arch restaurants should be on a max run of 6 for 10:1. Starting this change early will help our teams with the roll out of Best Burger, which begins in March. Please ensure that Squaddle knows that your new max run is 6. NABIT Webcast Did you miss the Nabit webcast last week? Click here to see the recording. There is some great information about fries as well as the upcoming sandwich name change (#32257 2/16, all others 2/21) and the new limited time offer sandwich, the Bacon Ranch McCrispy. Please open your February Nabit training kits (photo below) for more information and training materials. Ready On Arrival Ready on Arrival begins on February 22nd. There are now training videos on the ROA Nabit page on @mcd. If you missed the webcast, the recording is on there as well ( LINK ). While ROA may not seem difficult, there are some procedural changes for all pickup points at the restaurants. Please watch the training videos and open the NABIT ROA box that will arrive at your restaurant. Training is also available for managers and crew through Fred. Simply click this logo within the Crew Training or Shift Leadership collections. Campus App Need to access Campus on a mobile device? The best way is to download the Cornerstone SBX app. Download the app, enter mcdcampus.sabacloud.com as the site, and then log in with your EID. All GM Meeting Our general manager/staff meeting will be held on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. You do not have to wear a McDonald’s work uniform if you do not want to, business casual is fine. Lunch will be served around 12. There will be some snacks and refreshments but feel free to bring some of your own. We look forward to seeing everyone soon! Digital Drivers While we look to continually increase our digital footprint, we need to ensure that our guests can quickly see where they can go to complete their digital transaction. Please complete the MOP Stall Survey by March 7th. In-Person Leadership Transitions There is still room in the March 29th – 31st in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com if you have any students. McDonald’s Famous Duo Now that the word is out and everyone knows that Cardi B and Offset are the famous duo meal, you can hand out the new t-shirts to your crew. These shirts can be worn from February 14th – March 12th. People Brand Standards Readiness Don’t forget to complete the People Brand Standards Survey . Due Today! Frozen Beverage Planned Maintenance As part of the FCB deployment program established with KBI and McDonald’s, the FCB PM will be completed by Ken’s Beverage for each of the annually scheduled preventative maintenance visits. Your location(s) will be contacted by Ken’s Beverage by phone 3 to 7 business days prior to the PM to confirm the scheduled date for the PM visit. The PM will take approximately 60-90 minutes on site, PM will not interfere with any peak period time frames and have minimal impact on the normal operations of the location. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. RHS Security Patch Updates We have a few restaurants that have some updates upcoming. You'll know the update is running if you see the below message on any of your registers. This will cause your POS Open to take a little longer. Please do not reboot any of your POS devices until everything is finished, and call ATOS if it takes longer than 30min or you can't complete your POS for some reason. The following restaurants are scheduled: 26906 - 2/15 29838 - 2/15 4231 - 2/16 25899 - 2/20 26289 - 2/20 5612 - 2/27 6275 - 2/27 Sanitation Class There is still room in the Madison classes on February 21st. Please note that all the State Food Safety training must be completed prior to the exam day. Martin Brower Survey Please complete the Martin Brower Customer Satisfaction Survey by February 28th. Let your voices be heard and enter to win a chance some prizes. Scan this QR code to take the survey. Answers are confidential. Spanish IMET Training There will be an online IMET training in Spanish on February 23rd from 2pm – 5pm. If you have a manager who would benefit from this training, please use this link to register. Staffing Levels – 2.13.2023 Please see the attached staffing levels as of February 13th. If you have questions, please ask your Operations Supervisor. MOCNI Promotions .docx Download DOCX • 15KB ILIA Promotions .docx Download DOCX • 15KB GWOS Promotions .docx Download DOCX • 14KB Boil Out Schedule .docx Download DOCX • 15KB 2023 Staffing Level Rockford Patch 02.13.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 02.13.23 .pdf Download PDF • 123KB 2023 Staffing Level Belvidere Patch 02.13.23 .pdf Download PDF • 120KB 2023 Staffing Level Monroe Patch 02.13.23 .pdf Download PDF • 116KB 2023 Staffing Level Madison Patch 02.13.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 02.13.23 .pdf Download PDF • 121KB En Espanol 2.14.23 .docx Download DOCX • 1.40MB Previous Next

< Back Kirby Hatchett General Manager kirby@iammcd.com

Buns Burgers & Big Ideas Welcome to "Buns, Burgers & Big Ideas" - your go-to podcast for QSR management excellence. Each week, we deliver practical leadership strategies and industry insights designed specifically for quick service restaurant managers and aspiring leaders. From team development to operational efficiency, we provide actionable tips to help you excel in the fast-paced world of food service. Join our community of QSR leaders and transform your management approach. Be sure to subscribe, we will have new episodes weekly starting January 9th. Start Your Leadership Journey Now! Over 35 Years of QSR Experience Riley & Eric are here to guide you on your leadership journey! Share Big Ideas Find our contact info below and share your story! Community Support Join our community of QSR Leaders! Meet Your Hosts Riley and Eric are excited to be your hosts and this podcast has been a vision of thiers for awhile. Learn more about them below! Eric Jaworski Podcast Host, Leadership Expert, and Veteran Eric Jaworski is the co-host of Buns, Burgers and Big Ideas, a leadership-focused podcast that blends real-world experiences with actionable insights for personal and professional growth. A seasoned leader, Eric brings a wealth of expertise as a Maxwell Certified Coach and Certified Behavioral Specialist, equipping him with unique tools to inspire and empower audiences. Currently serving as Vice President of Operations for a multi-unit organization, Eric oversees 30+ restaurants and leads a team of over 1,500 employees. His leadership philosophy focuses on developing high-performing teams, fostering a positive culture, and achieving operational excellence through innovative and people-centered strategies. Eric’s leadership credentials are further shaped by his service as a Staff Sergeant in the Army Reserves for over 12 years, including tours in Iraq and Afghanistan. His military experience has instilled discipline, resilience, and a profound commitment to teamwork—values that underpin his leadership philosophy and podcast discussions. Whether sharing lessons from the battlefield or insights on personal and professional development, Eric is passionate about helping others unlock their potential. Buns, Burgers and Big Ideas reflects his dedication to empowering individuals to lead themselves and others with purpose, clarity, and confidence. Riley Shine Podcast Host Riley Shine, co-host of “Buns, Burgers, and Big Ideas,” brings over 10 years of restaurant industry experience and a passion for leadership development to the podcast. Starting as a crew member, Riley’s journey included roles as a shift manager, department manager, and a pivotal position on the technology team, where he ensured restaurants had the tools for success. Now part of the development department, Riley focuses on helping leaders discover their full potential. Creative at heart, Riley honed his video editing skills during a summer job at a skydiving center and now channels that expertise into podcast production. When he’s not shaping great conversations, he’s DJing weddings, parties, and more, blending his love for music, technology, and creativity. Known for his kind and supportive nature, Riley’s motivation stems from his peers and a desire to set a positive example—especially for his younger sister. On the podcast, he adds humor, and a unique creative perspective, making each episode both insightful and fun. Want to be a Guest? Connect with us and share your story! Send us an email at bx3leadership@gmail.com or Text‪ us @ (608) 728-8103‬! Join Us! Join our community and receive exclusive content! Subscribe Thanks for submitting!