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< Back The Loop 3.13.23 Breakfast OEPE Update Another week of amazing results when it comes to our Breakfast OEPE. As we put our entire organization efforts around one goal we have achieved and are achieving some amazing things. Our average for this past week was 103 seconds and an improvement of 44 seconds vs last year. Month to date we are at 104 seconds! This has helped us improve so many other things along the way and we wanted to make sure you were aware. This past week's results areas of improvement include-Total peak results: OEPE decreasing by 18 seconds, R2P decreasing by 14 seconds, KVS decreasing by 6 seconds. All of which help our Big 6 results. Also, labor continues to improve in the morning even as we add people on. We will continue to focus on Breakfast OEPE as we make it like tying our shoes where we just know how. Please share with me, if possible, things that have helped you and your teams achieve this lofty goal. Is it a scoreboard that you are updating daily? Is it a messaging system between you and your management team? Is it new routines for your morning staff? There are plenty of things we have done and I would love to hear from you. This past week we had several restaurants that were not yet to our goal to include: 22424, 32257, 17850, 2504, 4231 and 3488. Please consider what we need to focus on this week to help our team all succeed together. Soon we will be switching our Wildly Important Goal to VOICE. This will have a big impact on our organization by keying in on several things and we are excited to move the needle in the same fashion we did with Breakfast OEPE. Be on the lookout for next steps there and what the expectations will be starting April 1st. In the meantime, let's button up those few remaining road bumps for Breakfast OEPE so we all can rise together. Hamburger University Graduation Congratulations to Dori & Heather on their recent graduation from Hamburger University! OTP 3 Graduation Congratulations to Jared on completing OTP3 training in Oakbrook and passing the test with flying colors. He is now one of only 4 people in the organization to hold that certification. Community This year's theme was Fire and Ice! Michael, Keresa, Danelle, and Rich had a blast serving up Shamrock Shake Shots and Chicken Nuggets with Mcdonald's Hot Mustard to accompany the theme. We had over 400 hundred people come by our booth and reconnected with several local businesses. Thank you for everyone's help in making another community event successful. Guest Shout Outs Here is a guest shout out for Jesus at Monroe. Jesus at Monroe WI Mc Donald's has a wonderful customer service attitude. He is always bubbly, smiling, says good morning , thanks us and bids us a good day. He is one of very few that work the 1st window in the drive through that don’t give you the impression like you are bothering them. I only know if you are having a bad day and you go through Mc D's drive through when Jesus is at the 1st window, his upbeat and jolly disposition just brightens the day, and you are unable to even recall why your day was bad when pulling in!! I did not get the Mgr. name that was at the pickup window, but she greets us the same as Jesus. Here is a guest shout out for some employees at Verona Rd. I visit the McDonalds on Verona Road every morning on my way to work. The employees are so friendly and brighten my morning - Jayme, Leslie, Erika, Paula - they each make me feel so welcome and start my day off on the right foot. Digital Experience – Best Bet Still having some opportunities with ready on arrival? Here are some training videos that may help you and your team. All videos are on @mcd on the Ready on Arrival NABIT page. Curbside & Table Service Drive Thru Front Counter Digital Stats – March Month To Date Digital Usage - 25.06% of transactions Calendar March 15th – AMEX Receipts Due March 15th – Happy 15th McD Anniversary Tiffany Waldron March 17th – Happy St. Patrick’s Day March 19th – Release Payroll Wisconsin Only March 20th – ILLINOIS PAYDAY! March 21st – Madison Sanitation - English Promotions & Marketing Updates – ALL Restaurants March 12th – Last Day Famous Meal March 13th – Last Day Harper Collins HM March 14th – Start Karma’s World HM March 20th – Shamrock Phase Out Begins (Ends 4/2) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Team-as we look at results it is not our intent to upset anyone when looking at where our rankings are. It is the intent to draw awareness as we look to improve in these areas. If we do not know where we stand, how do we know what we need to do? Someone will always be last. Our mission is to make sure that whoever is in last has the tools, resources, and motivation to drive results forward. We appreciate all you and your teams efforts on all fronts, it doesn't go unnoticed! Who’s On Bottom – Month To Date Listening Survey This year’s listening survey starts tomorrow (15th). Please ensure that the posters are up for easy access to the survey. Utilize the employee roster that was printed for you restaurant to track completion, don’t forget to add new hires, and don’t forget to complete it yourself. This survey is a great way for our team (managers and crew) to let their voices be heard. Please ask the office or your operations supervisor if you have questions. EPB2B Experienced A Problem Bottom Two Boxes Trying to understand how EPB2B is measured? Please see the attached guide that is being used to help explain it a bit better. This may lead to a few more questions but work with your supervisor to help work through this. VOICE and EPB2B are a great way to measure our success through our guests’ eyes. Let's make sure we know what the numbers are telling us so we may continue to improve not just our operational results but what the guests’ expectations are. image.png Sanitation Class Please complete the Food Safety Class Exam Registration form if you have someone to attend the March 21st Sanitation Exam in Madison. There will be no Rockford class in March. The next English class in Madison will not be until May, so do not wait too long. Great news, there will be a Spanish only sanitation exam on Tuesday April 11th in Madison (Rockford will have an English exam on April 11th). March 21st – Madison – English April 11th – Rockford – English/Madison – Spanish May 16th – Rockford & Madison – English GM Meeting Feedback How was that GM meeting? Guest speakers, results, prizes, and so much more. We are always looking for feedback to make these events even better. Please complete the Speaker/Meeting Survey and let us know what you thought and how these events can be better. 10:1 Patty Placement & Pulling Just a reminder that the procedure changed for pulling 10:1 patties off the grill. They are now pulled off and stacked in two groups of 3. This new procedure should already be started, if not, please start ASAP. Loomis Safe Access Please ensure your location does not have any obstructions in front of the safe. This will give Loomis easy access to the smart safe. If you have a manual drop in the safe you will need a hand written deposit slip made out to ensure the money gets credited to your location. The driver will not automatically pick up any manual drops you will have to make sure when he opens the safe to give those manual deposits with the deposit slip to the driver. Auto Greeter Please look at the attached new guide McDonald’s would like us to implement for our auto greeters. Please complete the steps by March 21st to ensure we are meeting the requirements. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 3.13.2023 Please see the attached staffing levels as of March 13th. If you have questions, please ask your Operations Supervisor. Loyalty Auto Greeter .pdf Download PDF • 177KB EPB2B Field Resource .pdf Download PDF • 340KB MOCNI Promotions .pdf Download PDF • 75KB ILIA Promotions .pdf Download PDF • 70KB GWOS Promotions .pdf Download PDF • 66KB 2023 Staffing Level Rockford Patch 03.13.23 .pdf Download PDF • 100KB 2023 Staffing Level Beloit Patch 03.13.23 .pdf Download PDF • 98KB 2023 Staffing Level Madison Patch 03.13.23 .pdf Download PDF • 120KB 2023 Staffing Level Monroe Patch 03.13.23 .pdf Download PDF • 98KB 2023 Staffing Level Huntley Patch 03.13.23 .pdf Download PDF • 100KB 2023 Staffing Level Belvidere Patch 03.13.23 .pdf Download PDF • 99KB Espanol 03.14.2023 The Loop .docx Download DOCX • 1.02MB Previous Next

FixIt Team Member Performance Reviews In House FixIt Member Performance Reviews FixIt Verification Form Playplace Cleaning Form SlipSafe Application Video SlipSafe Verification Form HVAC Filter Change Confirmation Maintenance Coordinator Vacation Request Sabbatical/PTO Payout Form FIX IT FORMS

< Back The Loop 8.29.23 The Loop 8.29.23 .docx Download DOCX • 1.09MB Voice Results 7.17-7.31 .xlsx Download XLSX • 20KB 2023 Staffing Level District 1 08.27.23 .pdf Download PDF • 138KB En Espanol The Loop 8.29.23 .docx Download DOCX • 1.09MB Previous Next

< Back The Loop 3.21.23 Sales Record Congratulations to Pedro and the Odana team for once again hitting a new sales record. On the 17th they did $24,381.25 in sales! Guest Shout Out Here is a guest shout out to Heather and her University team. Great Job! “I wanted to pass along my appreciation for your amazing staff at the University Avenue /Madison address. I stopped there on Saturday night after spending my third full day at a nearby hospital following my husband’s surgery for a broken back. I pulled into your drive through and ordered! Drove to the window and could NOT locate my wallet anywhere in my purse/front seat!! I was in a panic and really needed that amazing Diet Coke! When she opened the window I asked that she cancel the order and explained my situation!! Without skipping a beat she responded with a “Nope..it is all prepared and we want you to enjoy it”!! After the last long days that was just the boost I needed!! When I got home I located the wallet!! Thankfully!! The next day I drove through again and was happy to see her again!! I offered to pay her again..and she said it is totally fine and they were happy to help My day!! If Kiara (not sure of spelling) is any indication how you train all your people. BRAVO!!! She needs some recognition for her kindness and it is something that I will always take with me!! THANK YOU!!!” Digital Experience – Best Bet Please utilize the training videos to help your teams with ROA issues. All videos are on @mcd on the Ready on Arrival NABIT page. Curbside & Table Service Drive Thru Front Counter Digital Stats – March Month To Date Digital Usage - 24.99% of transactions Calendar March 21st – Happy Birthday Michael Peschel! March 21st – GM Patch Calls 130p-230p Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 21st – eProduction Baseline Survey March 21st – Auto Greeters Updated Is your restaurant still on the bottom performer list? What can you do to shave off a few seconds or increase your score by a percent? Are any of your fellow patch GMs on top and you can reach out? WOW, in 3 days, we sold 15,000 PIES as an organization!! Breakfast Voice We are off to an extremely solid start with our new goal. We received 16 responses yesterday and are at 100%!! We started just a few days ago with 1 or 2 responses as an entire team. We are making progress. For some it may feel slow going but we are making progress. We are down to 10 restaurants that do not have responses. What will help us get there? There are a few tactics that we have asked of the team. Hang up the flyer, drive the VOICE incentive. I am strongly encouraging all of us to look at our hospitality cues and if our team at the points of contact are delivering on those. Points of contact would be at the order point, cashier booth and present booth. Identity those handful of people who typically work 7-9 Sunday through Saturday and let's have the right conversations. With that being said, we must also get the receipts into the hands of our guests. They are to be given out every time. We are fast sitting at 100 seconds Peak Breakfast OEPE for the month as an organization. Only 32257 and 5612 were above 120 this past week with both ending in the 120s. Now we must add the cherry on top with hospitality. Let's continue to put the effort in everyday until we build the next foundation of success with VOICE. The train is starting to leave the station. Make sure to get yourself and the team on board before it does. Let's do this together! We currently have 35667 leading the way with 20 responses at 95%. Nicely done! New Things on The Way The new Iron Arch training center is under way. Very exciting and stay tuned for updates. Listening Survey Keep working on the surveys. Feedback from the team is very important and the more responses we receive the better. Please utilize the QR Code below or on the flyers in your restaurants. PACE The Ops PACE team has compiled the following top areas of focus based on year-to-date 2023 brand protection visits and Operations Excellence Assessments: Food Safety (EcoSure and Health Department Inspections): · Restaurant cleanliness (floors, equipment, and walls), good hygiene practices (disposable gloves and other personal hygiene procedures), and food packaging procedures Health & Safety: · Exterior walking surfaces in good repair and electrical outlets, connectors, and cords in good repair Operations Excellence Assessment: · Speed of service across the drive-thru (OEPE), curbside and in-restaurant (R2P + fulfillment) omni channels · Elevating the digital customer experience (executing as designed) through a focus on a digital crew prompt (e.g., “Hi! Will you be using your McDonald’s App today?”) and using the guest’s name at key interaction points across all omni channels. · Strengthening production management through UHC product holding times and holding levels sufficient per posted product level charts, and products within secondary shelf lives. Shamrock Even Phase Out And just like that, the Shamrock is on the way out. The phase out is March 20th – April 2nd. Please work within your market to deplete your shamrock syrups by April 2nd. We will be starting a new flurry LTO in April and to avoid service barriers, need to be out of Shamrock. Sabbatical and PTO Pay Out This is your last chance to submit for sabbatical and PTO pay out for the quarter. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. MOCNI Promotions .docx Download DOCX • 25KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 21KB Boil Out Schedule .docx Download DOCX • 21KB En Espanol 3.21.23 .docx Download DOCX • 1.62MB Previous Next

GENERAL MANAGER FORMS Verifications/Classes Verification- Internal Verification- Digital Food Safety Manager Class/Exam Registration CFV (Customer Focus Visit) Form General Knowledge Check Access/Request Forms Footage Request Form Position Change Request GM Vacation Request Shift Bonus Request Safe Backup Change Request LSM Activity Request Employee Based Forms Interview Questions and Wage Offer Manager Interview and Wage Offer Performance Review- Team Member Performance Review- Team Member Sign Off Performance Review- Primary Maintenance Performance Review- Mass Manager Performance Review- GM Scorecard Workforce Interview Form 360 Evaluation Sanitation Certificates New Hire Email Miscellaneous Forms Meet the T eam Restaurant/GM Info Page Vendor List- Updated Monthl y GM Apps Calibration Equipment Audit In-House FixIt Survey Business Review Call to Action Checklists GM Transition Checklist GM Leave Checklist Weekly Restaurant Concerns People Brand Visit Checklist Food Cost Travel Path GM Admin Day Part 1 GM Admin Day Part 2 Schedule Build Review QSR Cash Audit Food Safety Follow Up Agreements/Training Equipment Agreement Credit Card Agreement Business Needs Agreement Handbook Policy Change Reque st vLGR Campus Groups Guide vLGR Handbook English vLGR Handbook Spanish Wage and Hour GM Sabbatical/PTO Payout Form GM Quarterly PTO Bonus Submission GM Raise/Bonus Sales Milestone Submissio n GM Time Punch Edit

McDonald's Huntley North 10711 Route 47 Step into a world-class organization where people come first and growth is part of the journey. Join an empowered team that’s committed to developing you, supporting your goals, and helping you reach your full potential—both on and off the clock. We are looking to add "A-Players" to our team. If you're looking to WIN with us, take a look at the hours we’re currently hiring for and find the schedule that fits your life. We’d love to have you on the team! *Other Shifts are also available Are you an A-Player? Click here to get started!

Beneficios del Arco de Hierro Hay muchos beneficios de trabajar para Iron Arch McDonald's que nuestros empleados experimentan de inmediato, como: Salarios iniciales competitivos (según disponibilidad y experiencia) Comidas gratis y con descuento Ser parte de un equipo increíble Horarios flexibles según tus necesidades Eche un vistazo a los enlaces a continuación para obtener más información sobre algunos de los otros beneficios más sustanciales que Oferta de McDonald's de Arco de Hierro. Para obtener detalles adicionales sobre sus beneficios y elegibilidad, consulte su Manual del empleado. Arcos a la oportunidad Leer más Salarios competitivos Leer más Pago diario a través de TapCheck Leer más Horario flexible Leer más ¡Comidas gratis y con descuento! Leer más Oportunidades de crecimiento Leer más Seguro de salud Leer más Permiso de ausencia (LOA) Leer más McDPerks Leer más Tiempo libre pagado (PTO) Leer más

< Back Adam Garcia Technology Manager adam@iammcd.com

< Back The Loop 8.8.23 Operations: Improve the Guest Experience during Lunch between 11am-2pm by improving OEPE to 120 or less Fix It: Have in-house Fixit team certified on all equipment 100% by September 30th. Human Resources: Complete HR Master Policy Procedure Handbook by August 15th. Office Manager: Perform a Telephone Audit to lower costs by August-October. Operations Coordinator: Assist FixIt/Tech teams to revamp our ticketing system processes by September 30th. Public Relations: Ownership of community events back to restaurant leadership by July 31st. Technology: Certify 70% of restaurant OTPs to OTP2+ by November 1st. Training: Create an interactive Crew Trainer Roadmap & Verification Process by October 24th. Digital Experience Have some new team members? Here is the ROA Drive Thru training video. Digital Stats – Month to Date Digital transactions 26.88% Action Items: August 29th – Deadline for single nozzle sauce guns August 29th – Deadline for Prince Castle steamer setting changes. Calendar August 8th – District Meetings 130p-430p August 9th – Happy Birthday Alyssa Reeverts! August 11th – Happy McD Anniversary Deb Benson! August 12th – Happy Birthday Dori Flynn! August 12th – Happy 12th McD Anniversary Ana Gomez! August 13th – Release Payroll – Illinois August 14th – Payday Wisconsin! August 15th - Rockton Rd. Blood Drive 9:30 am-2:30 pm Promotions & Marketing Updates – ALL Restaurants August 9th – Iron Arch All Selling Peanut Butter Crunch McFlurry August 14th – Last Day The Marvels HM August 14th – Cheesy Jalapeno Bacon QPC Phase Out Begins (Ends 8/27) August 14th – Last Day The Marvels HM August 14th – Famous Orders Begin August 15th – Start Nerf HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others NABIT Webcast Recording Did you miss last week’s webcast? Please take an hour and watch the recording to learn about changes and what is coming up. English Recording Spanish Recording Forms Update! We have been working hard on updating the website and forms to reflect the update from Patches to Districts. Along with this, we have been switching the service that hosts all the forms. Soon you will see some of the forms have a new look and work a little differently! We are also seeing that form submissions are more reliable when making it to their intended recipients and getting stuck less at the Thank You Page. But we didn't think of everything and may have made some mistakes. If you see any reference to a Patch where you think it should say District after Thursday 8/10, or any other errors you may find, please let us know on the troubleshooting app under Technology. There is an option for Form/Website Update! Sauce Gun Single Nozzle We will be switching out to a single nozzle for the sauce guns. These green nozzles and clear caps were included in the August NABIT kit. Please start these no later than August 29th . The blue nozzles can be thrown away. Each restaurant will be receiving automatic quarterly shipments of replacement nozzles. Please replace any old station guides with those in the kit. Food Safety Best Bet If you are not already doing this during food safety, please work with your teams and begin ASAP. During food safety, place the towel that is being used to sanitize the probe in a small hot cup. This allows us to use a towel for a purpose without it sitting out potentially causing a visit issue. August Famous Meal We will be starting our next famous meal on August 14th. While the celebrity has not been named, we do know the meal contents. The meal contains a medium fry, medium drink, a sweet & sour cup, and the guests’ choice of a Big Mac, 10pc Nugget or QPC. If the guest does not want sweet & sour, the regular meal keys need to be used. The sweet and sour cup is in special packaging that gives our guests an opportunity to download special offers and merchandise. August Sanitation Exam – Madison There are two remaining seats in the English sanitation exam on August 21st in Madison. The next English class will be in October. If you have someone, please complete the Food Safety Exam Registration . Sky Carp tickets are still available for the rest of the season! Only three weeks of home games left. Request your tickets now! Bun Steamer Setting Changes If you have a Prince Castle model 625MFY or 625MFYC steamer the steam time needs to be changed from 12 seconds (6 cycles) to 8 seconds (2 cycles). Please see the attached information sheet. Please complete the changes by August 29th. Workers Comp, Customer Injury & Property Damage Do your managers know what forms to complete if there is an employee or guest, or property damage? The forms are under the manager tab. Guest Injury or Property Damage Employee Injury If you have trouble filling out this form and have questions, please contact Gianna at the office 815-321-4708 for assistance. Burritos Back-to-Basics Please post the burrito one pager that was in the Nabit kit that arrived at restaurants the week of August 1st. Please post this near the location that the burritos are rolled. Rockford 815 Day Special! Rockford Restaurants Only On Tue, Aug 15th, for one day only... 20 pc Nuggets and 2 Large fries for $8.15! Staffing Levels 8.8.2023 Please see the attached District staffing levels as of 8.8.23. Previous Next

< Back Dawn Redieske General Manager dawn@iammcd.com

< Back Marcela Lopez General Manager marcela@iammcd.com

Click Here to sign the Handbook MANAGER HANDBOOK Spanish Manager Handbook

McDonald's Marengo 200 W. Grant Hwy Step into a world-class organization where people come first and growth is part of the journey. Join an empowered team that’s committed to developing you, supporting your goals, and helping you reach your full potential—both on and off the clock. We are looking to add "A-Players" to our team. If you're looking to WIN with us, take a look at the hours we’re currently hiring for and find the schedule that fits your life. We’d love to have you on the team! *Other Shifts are also available Are you an A-Player? Click here to get started!