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< Back Eric Jaworski VP of Operations eric@iammcd.com

Click Here to sign the Handbook EMPLOYEE HANDBOOK

< Back McDPerks Take advantage of the McDPerks discounts program for great discounts on merchandise, entertainment, travel and more through the McDPerks Program! This is a free program for all McDonald’s employees – Signing up is simple and free, go to mcdperks.perkspot.com to register, make sure to know your National Restaurant Number (NSN). Previous Next

Garland Grills Models MW: E or G-9501 , EH or GH-9501, E-9801, EH-9801, E or G 3W , E3S, E or G2W and E2S Other Models- MG-3PM, MG3PX

< Back Aubrey Posch General Manager erin@iammcd.com

< Back Chris Baxter Director of Systems & Analytics chris@iammcd.com

Check out our Free and Discounted Meal policy! < Back Free and Discounted Meals! Una de las mejores cosas de trabajar en McDonald's es la comida. ¡Cuando trabaja en un turno programado, es elegible para recibir una comida para usted con el descuento de mitad de precio para empleados! Esto debe comerse en la sala de descanso antes o después de su turno programado o durante su descanso. Los empleados fuera de servicio pueden comprar comida en su restaurante con un descuento del 30 % en cualquier momento que no estén trabajando. La comida debe sonar del lado del cliente. Bebidas, Batidos y D.O. se consideran alimentos. Tan pronto como se le indique que se vaya a un descanso, debe marcar inmediatamente y luego pararse del lado del cliente para recibir su comida. Todos los empleados pueden participar en el programa de descuentos para Empleados Nacionales. Los empleados de McDonald's pueden comprar alimentos en los restaurantes McDonald's participantes en todo el país con un descuento del 30 %. Los empleados deben descargar la aplicación de McDonald's e iniciar sesión con el mismo correo electrónico que usa para el empleo de McDonald's. El cupón de descuento del 30% para empleados nacionales aparecerá en la aplicación de McDonald's en "ofertas". Los artículos que no son productos no están incluidos (es decir, platos, juguetes de comida feliz) en el 30 % o el 50 % de descuento. Permita que los clientes sean atendidos primero mientras está fuera del reloj ¡Tu restaurante puede ser elegible para recibir comida gratis todos los meses! ¡COMO AHORA MISMO! Al igual que las compras de comestibles personales, tenemos un presupuesto Si estamos por debajo de ese presupuesto (3,5%* “Alimentos sobre base”) *porcentaje sujeto a cambios Puede obtener una comida gratis para su turno programado desde el 3 del mes hasta el 2 del mes siguiente. Las pautas son las siguientes: Todos los empleados, desde la cuadrilla hasta los gerentes, reciben una comida gratis por turno con un valor de hasta $12.00. Esta comida se puede llevar a casa o comer en el Restaurante. Si trabaja más de 8 horas, el empleado puede tomar dos comidas gratis durante su turno. Todas las comidas gratuitas deben facturarse a través de la caja registradora y no deben ser realizadas por el empleado que recibe la comida gratuita. Previous Next

< Back The Loop 6.27.2023 Operations : Enhance the guest experience during breakfast by July 31st as measured by speed at 120 and Voice at 85%. Technology: Certify 70% of restaurant OTPs to OTP2+ by October 1st. Fix It: Have in-house Fixit team certified on all equipment 100% by September 30th. Public Relations : Ownership of community events back to restaurant leadership by July 31st. Operations Coordinator: Virtual Orientation Training-Version 1 to be live on website by July 11th. Training: Create an interactive Shift Leadership Roadmap by June 30th. Office Manager: Perform a Telephone Audit to lower cost by August-October. Human Resources: Complete HR Master Policy Procedure Handbook by August 15th. Digital Experience There are now ‘podcasts’ on the NABIT page with best bets over a variety of topics. Here are the link to two digital topics for you and your team. Guest Goes to Wrong Restaurant to Pick up MOP Order ROA Experience Podcast Calendar June 30th – Clean Up Employee Rosters ALL July 2nd – Release Payroll Illinois Only July 3rd – Wisconsin Payday! July 4th – Happy July 4th!! July 4th – Iron Arch Office will be closed July 5th – Happy 5th McD Anniversary Danelle Duncan Tuesday July 4th The Iron Arch Office will be closed Cheesy Jalapeno Cheesy Jalapeno goes active on your registers tomorrow, 06/28! If you have not received jalapenos or cheese sauce, please use product outage. Sandwiches can start as soon as product is received. Just wanted to share a quick message regarding the cheesy jalapeno quarter pounder. There's been some confusion around how to place the jalapenos on the sandwich. The correct procedure is to grab 8 to 10 jalapenos with a gloved hand and place them on the crown. The grill team does not need to remove gloves after each grab of the jalapenos, there will be a minimal amount of transfer which in test markets was fine. Restaurant Roof Maintenance It’s getting hot out but that doesn’t mean it should be hot in the restaurant. We must keep the HVAC units clean and the filters changed. Our equipment can not do its job without you looking after it. Please take the time now to go assess your restaurant. Glass Coffee Pots Glass coffee pots are not allowed in the restaurant. We should all be using thermal or bulk coffee at this point. If you need more please make sure to work with your leadership on ordering. Habitat for Humanity GM Market Work Days Don’t miss out on this fun experience to get out in the community and help build a house for a family in need! If you have not already, PLEASE SEND YOUR SHIRT SIZES to rich@iammcd.com by Monday, July 3rd, to guarantee a shirt! Upcoming Dates: 9am-3pm @ 670 Lamont Lane Rockford, IL 61101 Nick’s Market: Tuesday July 18th Mike’s Market: Thursday August 17th RMHC Team Dinners Wow, thank you so much for continuing to support the Ronald McDonald House as a team with these amazing meals! Each and every time we are flooded with thank you's from the family and staff! Shoutout to the Rockford, Madison, and Office teams!! Rockton Car Show Hey there! Our car show has grown significantly this year, with more than 200 cars showcased at our last event. If you happen to be in the area, join us every third Thursday of the month from 5-8 pm at our Rockton location to check it out. We owe a massive thank you to our new Car Show Committee and the incredible Rockton Team for making this possible! Sky Carp Team Tickets Our team has been thoroughly enjoying the new ABC Stadium in Beloit this summer! Just wanted to remind you that we have four tickets available for each home game behind home plate. If you and your family or team are interested in attending, please email your preferred date to office@iammcd. Banking on July 4th A reminder that Tuesday July 4th is a national holiday! No banking will be available, including Loomis change order deliveries OR pickups. Bakery Phase Out McDonald’s is discontinuing the bakery line. Products may become unavailable, please use product outage and email tech to remove permanently. Cases will be used for cookies and pies. More information to follow. Promotions & Marketing Updates – ALL Restaurants June 28th – Iron Arch All Selling Cheesy Bacon Jalapeno QPC July 10th – Phase Out Grimace Birthday Meal Begins (Ends 7/24) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Digital OSAT: Below 55% with >10 Surveys: Oasis, Verona Rd. National Fry Day To celebrate National Fry Day on July 13th, our digital guests will be able to get a free fry. This offer is available for any sized fry, one deal per person and it is only available on the app. Please ensure that your restaurant is ready to serve Gold Standard Fries during this promotion. Staffing Levels 6.26.2023 Please see the attached staffing levels for June 26th. If you have any questions, ask your supervisor. MOCNI Promotions .pdf Download PDF • 31KB ILIA Promotions .pdf Download PDF • 29KB GWOS Promotions .pdf Download PDF • 27KB VOICE Results .pdf Download PDF • 69KB Cheesy Jalapeno .pdf Download PDF • 3.30MB Rockford Patch 06.26.23 .pdf Download PDF • 100KB Monroe Patch 06.26.23 .pdf Download PDF • 96KB Belvidere Patch 06.26.23 .pdf Download PDF • 98KB Huntley Patch 06.26.23 .pdf Download PDF • 100KB Madison Patch 06.26.23 .pdf Download PDF • 98KB Beloit Patch 06.26.23 .pdf Download PDF • 98KB The Loop 06.27.2023 - Spanish .pdf Download PDF • 559KB Previous Next

< Back The Loop 7.11.23 Operations: Enhance the guest experience during breakfast by July 31st as measured by speed at 120 and Voice at 85%. Technology: Certify 70% of restaurant OTPs to OTP2+ by October 1st. Fix It: Have in-house Fixit team certified on all equipment 100% by September 30th. Public Relations: Ownership of community events back to restaurant leadership by July 31st. Operations Coordinator: Virtual Orientation Training-Version 1 to be live on website by July 11th. Training: Create an interactive Crew Trainer Roadmap by September 30th. Office Manager: Perform a Telephone Audit to lower costs by August-October. Human Resources: Complete HR Master Policy Procedure Handbook by August 15th. Digital Experience Digital Stats – Month to Date Digital usage 26.44% of transactions Calendar July 15th – AMEX Receipts Due July 16th – Release Payroll – Illinois Only July 17th – Wisconsin Payday! July 18th – Happy Birthday Tom Hash! July 18th – GM Webcast 2-230p Promotions & Marketing Updates – ALL Restaurants July 13th – National Fry Day – Free Any Size Fry on app July 14th – Nation Kit Arrives (install bakery exit POP upon depletion of bakery) July 17th – Last Day Elemental Happy Meal July 18th – The Marvels Happy Meal Starts **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Availability Wage Amplifiers for Managers Please remember that when an Availability Wage Amplifier form is filled out for one of your managers (not crew/crew trainers) the form is sent to the GM for approval. You need to watch for those emails from Iron Arch Management (123formbuilder) and approve them right away. If you are not receiving them, check your SPAM folder and/or notify office@iammcd.com . This form does not go to payroll for wage adjustments until it is approved by the GM. Once the form is received by payroll, the employee will see the raise in 1 to 2 paychecks. New Term Code A new term reason code “TERMED/CONFIRMED VIA NO SHOW” is now available. This means a new hire who does not show up and never clocks in can be termed without an impact to your restaurant’s turnover numbers. This will only work if that employee has never clocked in before. It will not allow you to use this code if any employee has clocked in before. Voice Results Please see the attached Voice results for June 16th – 30th. The Huntley Patch will bonus over $300 for this two-week period. Great job! A total of $1,095 will be paid out, however, $3,180 was left on the table. Minor Work Permits – Wisconsin Only Minor work permits can now be applied for online. The department of work force now sends the work permits directly to the restaurants. If you receive a piece of mail that looks like below, please let mariaz@iammcd.com know and email a picture of the envelope before we open it. GM Webcast Please put in your calendars the GM Webcast on July 18th from 2-230. This webcast will be on WebEx and the log on information is on the Iron Arch calendar. Egg Scramblers Egg scramblers are on their way to restaurants. Directions are included in English & Spanish. The directions are also attached so you can confirm with your team that eggs are being scrambled the correct way to ensure gold quality scrambled eggs! Staffing Levels 7.10.2023 Please see the attached staffing levels for July 10th. If you have any questions, ask your supervisor. ILIA Promotions .docx Download DOCX • 21KB MOCNI Promotions .docx Download DOCX • 24KB GWOS Promotions .docx Download DOCX • 20KB Scrambled Eggs .docx Download DOCX • 174KB Voice 7.7.23 .xlsx Download XLSX • 21KB 2023 Staffing Level Rockford Patch 07.09.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 07.09.23 .pdf Download PDF • 115KB 2023 Staffing Level Beloit Patch 07.09.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 07.10.23 .pdf Download PDF • 120KB 2023 Staffing Level Belvidere Patch 07.10.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 07.09.23 .pdf Download PDF • 123KB En Espanol The Loop 7.11.23 .docx Download DOCX • 479KB Previous Next

< Back Isabel Simon General Manager

< Back The Loop 3.7.23 Sales Milestone Congratulations to Jo and her team at Stockton for reaching the $2 million sales milestone. Daily Sales Record Congratulations to Pedro and his Odana Rd team for once again breaking their daily sales record. They did $22,491 of sales on March 4th! Community Thank you to Oscar and his team at Woodstock for hosting a pancake breakfast Saturday. Great Job representing Iron Arch! Digital Experience Now that table service has started at most of the restaurants, how can we be more consistent while delivering orders? A best bet is to always ask “Do you have everything you need?”. Ask this when delivering a curbside, a MOP table service order AND when delivering a standard order to the table with the table tent. This means that all guests receiving an order through the app or table service will be asked the same question. If there is a name on the sticker, say the name. If it says loyal customer or is an inappropriate name, you can say “Hi, thank you for using the McDonald’s app. Here is your order, do you have everything you need? Thank you and have a great day.” Digital Stats – March Month To Date Digital usage 25.09% of transactions Digital OSAT – 65% Calendar March 7th – GM Patch Calls 130p-230p March 12th – Daylight Savings Starts (Clocks Spring Forward) March 12th – Release Payroll – Illinois Only March 13th – Wisconsin Payday March 13th – Happy Birthday Chris Baxter!! Promotions & Marketing Updates – ALL Restaurants March 8th – Bacon Ranch McCrispy Iron Arch Start Selling **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 7th – MOP Stall Survey March 14th – CO2 & Sink Survey March 21st – eProduction Baseline Survey Who’s On Top – Month To Date Breakfast OEPE What an amazing week of breakfast OEPE finishing as an organization at 104 average. This is 41 seconds faster than last year. We had two restaurants finish over 100 seconds faster than they were last year. What an awesome accomplishment! We had 27 of our 33 restaurants finish faster than last year. In our second week of fully focusing on being fast we are seeing some great trends. Let’s keep the ball rolling and impress our teams and our guests as we set the bar high. The following restaurants did not finish under 120 and will need to adjust: 22424, 31419, 2504, 4231, 3488, 5612 and 32257. I would encourage resetting the standard with our shift managers and helping them see what success looks like. Pie Day Want to pie your supervisor? The Patch that sells the most pies (units per thousand) will bet to PIE THE SUPERVISOR!! Pies Sell all the pies you can March 14th -16th with all pies will be .50¢!! Please print and post the attached flyer for your teams. Good Luck!! eProduction Survey Please complete this eproduction baseline survey to allow us to have the necessary information to get restaurants up and running when it comes to Eproduction. Please complete the survey by March 21st. Daylight Savings Begins Clocks move forward 1 hour when you go to sleep on Saturday night. Please ensure that your POS, timeclock, and freshness labeling systems are at the correct time. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 3.6.2023 Please see the attached staffing levels as of March 6th. If you have questions, please ask your Operations Supervisor. MOCNI Promotions .docx Download DOCX • 16KB ILIA Promotions .docx Download DOCX • 15KB GWOS Promotions .docx Download DOCX • 14KB Boil Out Schedule .docx Download DOCX • 15KB En Espanol 3.7.23 .docx Download DOCX • 1.34MB Previous Next

Get tons of discounts from different merchants including Verizon, T-Mobile, eBay, Apple and more! < Back McDPerks ¡Aproveche el programa de descuentos McDPerks para obtener grandes descuentos en mercadería, entretenimiento, viajes y más a través del Programa McDPerks! Este es un programa gratuito para todos los empleados de McDonald's: registrarse es simple y gratuito, vaya a mcdperks.perkspot.com para registrarse, asegúrese de conocer su Número Nacional de Restaurante (NSN). Previous Next

< Back The Loop 4.4.23 Leadership Transitions Graduates Congratulations to all new LT graduates!! Cubs Game Winners Erin & Chelsea both had a great time enjoying the Cubs game as a result of their Voice. Digital Experience Have your new hires completed the ROA simulator? Having new hires complete the simulator early can help eliminate any MOP service barriers. Digital Stats – February Digital usage 25% of transactions Calendar April 4th – Happy 1st McD Anniversary Hailey Benish April 5th – NABIT Webcast Register Here (130-230 or 330-430) April 9th – Happy Easter April 9th – Release Payroll ILLINOIS ONLY April 10th – Wisconsin Payday! Promotions & Marketing Updates – ALL Restaurants April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 11th – Next Generation Spatula Survey April 11th – In House Fix It Survey Voice Results Please see the attached Voice bonus amounts for March 17th – 31st. It was a huge two weeks! Four patches were awarded over $200, totaling $4,025. There was still some left on the table ($2,800). Beloit Sky Carp Over the last few months, you may have noticed we have a new sign added to the ABC Stadium in Beloit! We are excited to kick off the 2023 season as new partners with the Beloit Sky Carp! This Friday, April 7th, for opening day, we will give out promo items and set up our Bucciferro Red tent under our new sign at the East gate of the Stadium. Grimace will be making a special appearance on the field, and our very own Guy will be throwing out the first pitch to kick off the season! If you are around, come by and check it out!! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. In House Fix It Survey We are in the process of realigning the fix it team. Please complete this short survey about fix it in your restaurant by April 11th. Listening Survey We have until April 12th to complete the listening surveys. Here is the current progress. GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 22KB 2023 Staffing Level Monroe Patch 04.02.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.02.23 .pdf Download PDF • 120KB 2023 Staffing Level Beloit 04.02.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford 04.02.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 04.03.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 04.02.23 .pdf Download PDF • 121KB Voice 4.4.23 .xlsx Download XLSX • 21KB En Espanol 4.4.23 .docx Download DOCX • 4.96MB Previous Next

< Back The Loop 3.28.23 Hamburger University Graduate Congratulations to Becky on her completion of Hamburger University Sales Record Danielle and her team at Classic had a new daily sales record of $14,500 on March 17th. Great Job!! Congratulations Chelsea was the Martin Brower Satisfaction Survey grand prize winner!! Congratulations! Guest Shout Out Here is a guest shout out for Antonia at University “I honestly believe this employee deserves recognition for work. I usually stop at this McDonald's when I pick up my grandkids from school on Fridays. I had not had the pleasure of meeting her until today. She is super friendly and delightful. She did her best to make us feel very welcomed. I look forward to seeing her more often. I don't usually take time to do this, but she is hard working and deserves the recognition.” Cubs Game Winners Congrats to Chelsea at Beloit and Erin at the Oasis for having the best VOICE as discussed at the GM meeting and ultimately winning some tickets to the Cubs opening week games. Way to go!! Digital Experience Does your front counter POS have a label reminding crew to ask about the rewards app? If not, please utilize the label maker and post, “Hi, will you be using the rewards app today?”. Digital Stats – March Month to Date Digital usage 25.02% of transactions Calendar March 30th – Clean Up Employee Roster – ALL April 1st – Happy Birthday Jared Sadewater April 1st – Happy Birthday Hailey Benish April 2nd – Release Payroll Wisconsin Only April 3rd – ILLINOIS PAYDAY Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) April 3rd – Last Day Karma’s World HM April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others GWOS ONLY – Bold Iced Coffee GWOS restaurants are in the process of transitioning to Bold Iced Coffee. Your restaurant may already have the new product. Please look at the following dates and watch this quick 3-minute video on all things iced coffee. Key Dates for the Transition: · Week of March 5—NABIT Kits delivered to the restaurants (Training Materials) · March 20—POS logistics will change— (Recipe and WRIN numbers attached to Iced Coffee will change from Smooth to BOLD) · March 20—Deplete your current supply of Smooth Blend Iced Coffee (WRIN 00093-114) and start using the NEW Bold Blend Iced Coffee (WRIN 13257-001) o The DCs will assist the restaurants in reducing their supply of Smooth Blend and implementing the BOLD Blend o NOTE: There is NO BUY BACK for any remaining Smooth Blend Iced Coffee Were you able to make it out of the bottom? How far away are you from the Iron Arch average? What are some small changes that you can make to get out of the bottom? If you made it out of the bottom, what did you do and what can you show your fellow GMs to help them get out of the bottom? Voice Results Please see the attached Voice bonus amounts for March 1st – 16th. The Rockford Patch received $275 with Beloit just behind at $240! The total earned was $905, but $2,260 was still left on the table! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. Breakfast OEPE We are proud to say that every one of our restaurants this past week finished under 120 seconds! Way to work as a team for all of us to get there!! What a trend we are excited to continue!! Listening Survey Don’t forget to keep going on the Listening Surveys. Nice job Beloit & Court St for completing 100% of your surveys. April 19th is the last day for surveys and our response rate goal is 85% of every restaurant. Boil Outs Boil outs are nearly complete with just three remaining. March 28th & 29th – Huntley North 30th & 31st – Carpentersville April 3rd & 4th – Huntley South GWOS Promotions .docx Download DOCX • 20KB ILIA Promotions .docx Download DOCX • 22KB MOCNI Promotions .docx Download DOCX • 25KB Voice 3.21.23 .xlsx Download XLSX • 20KB En Espanol Loop 3.28.23 .docx Download DOCX • 1.22MB Previous Next

< Back The Loop 9.18.23 The Loop 9.19.23 .docx Download DOCX • 596KB En Espanol The Loop 9.19.23 .docx Download DOCX • 587KB 2023 Staffing Level District 4 09.18.23 .pdf Download PDF • 139KB 2023 Staffing Level District 1 09.18.23 .pdf Download PDF • 138KB 2023 Staffing Level District 3 09.18.23 .pdf Download PDF • 139KB 2023 Staffing Level District 2 09.18.23 .pdf Download PDF • 142KB Safety Training Instructions .pdf Download PDF • 801KB IMET Classes .pdf Download PDF • 379KB NABIT Update_Cookie Procedures June 2023 .pdf Download PDF • 4.31MB Previous Next