The Loop 5.2.2023
Congratulations to Brianna, our newest HU Graduate!
Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%.
Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st.
Fix It: Have 90% trained in restaurant fix it team by July 1st.
Public Relations: Ownership of community events back to restaurant leadership by July 1st.
Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 1st.
Training: Create an interactive Shift Leadership Roadmap by June 1st.
Office Manager: Streamline all AMEX policies/procedures by July 2023.
Human Resources: Office staff 100% trained on employee relations by May 31st.
Table service is now active in all Iron Arch restaurants. We should ask all table service guests if they have everything they need? MOP table service guests should also hear their name. Remember, the tray needs to look good and all trays should have the receipt on the side.
Digital Stats – Month to Date
Digital usage 25.54% of transactions
May 3rd – Happy 13th McD Anniversary Gianna Cicolini
May 4th – Happy 19th McD Anniversary Aubrey Posch
May 7th – Release Payroll – Illinois Only
May 8th – Wisconsin Payday!
Promotions & Marketing Updates – ALL Restaurants
May 8th- Mac Sauce Cup Phase Out Begins
**Please see attached documents for the Co-Op specific promotions**
MOCNI - #13650, #25899 & Huntley Patch
IL/IA - #32257
GWOS – All Others
Action Items This Week:
May 17th – GM Council Survey
The last day for the Shamrock McFlurry is May 5th. It will be removed from the POS on the 5th, please throw away all Shamrock McFlurry syrup at business close on the 5th or opening on the 6th.
We are excited to add some members to the GM Council. If you are in the Monroe, Madison, or Rockford market we would love to have you join the GM Council!! Please fill out this survey by May 17th.
Free McChicken – Only on the App
On May 10th, our guests will be able to get a Free McChicken with no purchase necessary. This deal is only available through the app, 1 per customer and is valid for regular or hot & spicy McChicken.
Planned Maintenance Cards
Now that more in-house maintenance is active, do you need to find some information on the planned maintenance tasks? The information is in the calibration kits that your restaurant received a couple of months ago. A few other great sources:
The attached QR code documents that will take you to the piece of equipment.
GWOS General Manager Webcast
Please attend the GWOS General Manager Webcast on May 9th from 2p-3p. WebEx link will be on the Iron Arch Calendar, it is in the email you received on April 25th or this link. This webcast has been tailored to GMs and the first topic is PACE.
Staffing Levels 5.1.2023
Please see the attached staffing levels for May 1st. If you have any questions, please ask your Operations Supervisor.