The Loop 2/7/23
Welcome to The Loop! The Loop is an easy way to stay “in the loop” for the goings on of Iron Arch & McDonald’s. Everything in one place. Need to go back and see an old issue? They are now archived on the Team Center under, you guessed it, The Loop. Or click this link.
It was a busy week last week with community events. Thank you to all the restaurants that hosted an event.
Guest Shout Out
Here is a guest shout out for Kate and her team at Byron. Great Job!
“I was at the Byron McDonald’s at 9pm on a Friday night and the manager was absolutely killing it. The store had gotten slammed both drive thru and lobby and the manager did an amazing job treating each customer with absolute kindness and customer service. He is an asset to your team. I wish I had gotten his name. I hope you can share.”
We need to ensure that every guest that we contact via curbside or table service is asked “Do you have everything you need?”.
“Hello Sally, thank you for using curbside, do you have everything you need?...”Thank you, have a great day”
Digital Stats – February Month To Date
Digital usage 26.25% of transactions
February 7th – GM Patch Calls 130-230p
February 8th – NABIT Webcast (130p or 330p) (Register Here)
February 12th – Release Payroll – ILLINOIS ONLY
February 13th – WISCONSIN PAYDAY!
February 14th – Happy Valentine's Day
February 14th – GM Patch Calls 130-230p
Promotions & Marketing Updates – ALL Restaurants
As soon as product arrives – Shamrock Shake & Shamrock Oreo McFlurry Start
February 14th – Famous Meals 2.0 All Iron Arch Selling Start
**Please see attached documents for the Co-Op specific promotions**
IL/IA - #32257
GWOS – All Others
Action Items from Weekly Emails
February 7th – Station Guide Audit
February 7th – Sink Sticker Survey
February 14th – People Brand Standards Visit Readiness
February 14th – Best Burger Readiness Survey #2
Shamrock Shake Readiness
The Shamrock Shake and Shamrock McFlurry will be activated on the POS on February 8th. Please place the keys in product outage immediately to avoid guest dissatisfaction. Once the syrups have been received, please start the Shamrock Event ASAP. Once this has started, please put a message on your static reader board. Digital reader boards will be updated on the 10th.
Show your favorite team support and wear a jersey this Sunday, February 12th for Super Bowl Sunday! It doesn't have to be the Chiefs or Eagles, or even football for that matter! Show your "McDonald's Team Spirit" and take lots of pictures and submit them to firstname.lastname@example.org
Ready On Arrival
Ready on Arrival begins on February 22nd. There are now training videos on the ROA Nabit page on @mcd. If you missed the webcast, the recording is on there as well (LINK). While ROA may not seem difficult, there are some procedural changes for all pickup points at the restaurants. Please watch the training videos and open the NABIT ROA box that will arrive at your restaurant. Training is also available for managers and crew through Fred. Simply click this logo within the Crew Training or Shift Leadership collections.
Due to rising and falling temperatures please remember to salt all sidewalks and areas with ice in the parking lot daily. We need to be proactive to prevent guest and employee injuries due to slip and falls. The amazing sunshine during the day, combined with freezing temperatures overnight created very slippery surfaces.
In-Person Leadership Transitions
There is still room in the March 28th – 30th in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email email@example.com if you have any students.
Save the Date – All GM/Staff Meeting
Our general manager/staff meeting will be held on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. You do not have to wear a McDonald’s work uniform if you do not want to, business casual is fine. Lunch will be served around 12. There will be some snacks and refreshments but feel free to bring some of your own. If there are any topics you want discussed, please let your leadership team know no later than February 14th. We look forward to seeing everyone soon!
Best Burger Readiness – Don’t Forget
Please complete this Best Burger #2 Survey by February 14th. All Iron Arch restaurants will be on a max run size of 6 NO LATER THAN FEBRUARY 14th. Deployment schedules for each patch will be determined and start in mid-March.
People Brand Visits
Just a reminder that all signs relating to our recent People Brand Visits are to remain in place until otherwise notified. Please make sure your restaurant team understand that the following signs should not be removed without Supervisor permission:
HR Stop Sign (English and Spanish) with QR Codes linking to updated Survey Summary, Current Employee Handbook and Zero Discrimination Policy.
Current 10 in 1 Poster (which includes information on "Mitigating workplace violence"
Crew Wellness Check Poster (posted near time clock)
To ensure all restaurants are compliant, we are asking that all General Managers complete this People Brand Visit Readiness Survey by February 14th. If you find you are missing any of the forms listed, please email firstname.lastname@example.org ASAP for replacements.
Back Up CO2 Air Gas Cylinders
While reviewing our contract with Airgas we noticed many of our restaurants have more than 2 back up cylinders. The next time a location needs a full cylinder call the 800 number at 800-772-8144 and tell them how many empty cylinders need to be picked up and how many full cylinders need to be delivered. They will only pick up when making a delivery for a full cylinder. The cylinders must be visible and all in one spot where they typically would drop off. If you have any questions please email email@example.com.
Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions.
RHS Security Patch Updates
We have a couple restaurants that have some updates upcoming. You'll know the update is running if you see the below message on any of your registers. This will cause your POS Open to take a little longer. Please do not reboot any of your POS devices until everything is finished, and call ATOS if it takes longer than 30min or you can't complete your POS for some reason. The following restaurants are scheduled:
2317 - 2/8
31419 - 2/9
32257 - 2/9
94 - 2/13
3488 - 2/13
26906 - 2/15
29838 - 2/15
4231 - 2/16
25899 - 2/20
26289 - 2/20
5612 - 2/27
6275 - 2/27
Famous Order 2.0
The Famous Order begins on February 14th. While the artist behind the famous tray won’t be revealed until the Super Bowl, the meal will consist of a cheeseburger, QPC, large fry, 2 large drinks and an apple pie.
DO NOT OPEN THE PROMOTIONAL PACKAGING, TRAINING MATERIALS OR ANY OTHER INFORMATION EARLY!
DO NOT HAND OUT THE T-SHIRTS.
There is still room in both the Rockford and Madison classes on February 21st. Please note that all of the State Food Safety training must be completed prior to the exam day.
Martin Brower Survey
Please complete the Martin Brower Customer Satisfaction Survey by February 28th. Let your voices be heard and enter to win a chance some prizes. Scan this QR code to take the survey. Answers are confidential.
Spanish IMET Training
There will be an online IMET training in Spanish on February 23rd from 2pm – 5pm. If you have a manager who would benefit from this training, please use this link to register.
Staffing Levels – 2.6.2023
Please see the attached staffing levels as of February 6th. If you have questions, please ask your Operations Supervisor.