The Loop 5.9.23
Congratulations to Samantha, our newest HU Graduate!
Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%.
Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st.
Fix It: Have 90% trained in restaurant fix it team by July 1st.
Public Relations: Ownership of community events back to restaurant leadership by July 1st.
Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 31st.
Training: Create an interactive Shift Leadership Roadmap by June 1st.
Office Manager: Streamline all AMEX policies/procedures by July 2023.
Human Resources: Office staff 100% trained in employee relations by May 31st.
It’s Painting Season
Look at all this teamwork while painting buildings! Thank you to everyone who made this possible.
As digital grows, some restaurants will be receiving, or already have, digital order assembly carts. Please check the layout of your cart and utilize the attached layouts for your cart.
Digital Stats – Month to Date
Digital usage 25.37% of transactions
May 10th – Happy 18th McD Anniversary Isabel Simon
May 10th – Happy 19th McD Anniversary Maria Salto
May 11th – Happy 4th McD Anniversary Maria Zavala
May 14th – Happy Mother’s Day
May 14th – Release Payroll – Wisconsin
May 15th – AMEX Receipts Due
May 15th – Illinois Payday!
May 16th – Happy 1st McD Anniversary Keresa Sult
May 16th – Sanitation Exam
Promotions & Marketing Updates – ALL Restaurants
May 10th – Digital Offer: Free McChicken No Purchase Necessary
May 16th- Start BOGO $1 Rest of Day Deal (GWOS & MOCNI)
May 16th – Start 2 for $6 Rest of Day Deal (#32257 Only)
May 16th – Start Oreo Frappe
**Please see attached documents for the Co-Op specific promotions**
MOCNI - #13650, #25899 & Huntley Patch
IL/IA - #32257
GWOS – All Others
Action Items This Week:
May 17th – GM Council Survey
Now that summer is almost upon us (hopefully) we may be using the dumpsters more often. Please keep an eye on any overflow in the garbage and recycling dumpsters. If you see overflow before the scheduled pickup date, please email the office so an additional day can be scheduled.
New Butter Bottles
New butter bottles will be arriving, or have already arrived, at your restaurants. Please post the new station guides and begin implementing them as soon as possible. Need more information, please see the attached information, which also includes a video QR code.
Please see the attached April 14th – 28th Voice results. Please ensure that we are directing the guests to mcdvoice.com to complete the survey and comment with a name. Many guests are contacting the office to leave feedback with names. Beloit & Huntley tied for the largest bonuses at $260. There was still over $3,000 left on the table.
The Iron Arch all selling date for the Oreo frappe is May 16th. Please ensure that the station guide is posted prior to the launch date. You can post the crew at-a-glance now so your team can see what is coming.
Shake Machine Cleaning
Taylor Midwest and Taylor Wisconsin will be contacting your restaurants to set up the brush butler schedule. These will be on a 28-day cycle and will take place in the morning. If you have any questions about this program, please let your leadership know. Please note you will still be responsible for the opening and closing procedures of the shake machine and making sure the machine is ready for cleaning. Please see the attached opening and closing tips for the S/S machines.
When you are out of strawberry shortcake topping or ranch sauce (for the Bacon Ranch McCrispy), please let tech know so it can be removed from the POS.
Fit It Training Agenda
Here is what is on the agenda for the next few fix it training sessions.
Troubleshooting and calibrating coffee makers
Cleaning ice machines
Cleaning and troubleshoting HVAC filters
Pulling grills and fryers and cleaning behind them
Cooler and freezer coils
We are excited to add some members to the GM Council. If you are in the Monroe, Madison, or Rockford market we would love to have you join the GM Council!! Please fill out this survey by May 17th.
Staffing Levels 5.8.2023
Please see the attached staffing levels for May 8th. If you have any questions, please ask your Operations Supervisor.