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The Loop 5.9.23

Congratulations to Samantha, our newest HU Graduate!

Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%.

Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st.

Fix It: Have 90% trained in restaurant fix it team by July 1st.

Public Relations: Ownership of community events back to restaurant leadership by July 1st.

Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 31st.

Training: Create an interactive Shift Leadership Roadmap by June 1st.

Office Manager: Streamline all AMEX policies/procedures by July 2023.

Human Resources: Office staff 100% trained in employee relations by May 31st.

It’s Painting Season

Look at all this teamwork while painting buildings! Thank you to everyone who made this possible.

Digital Experience

As digital grows, some restaurants will be receiving, or already have, digital order assembly carts. Please check the layout of your cart and utilize the attached layouts for your cart.

Digital Stats – Month to Date

Digital usage 25.37% of transactions


May 10th – Happy 18th McD Anniversary Isabel Simon

May 10th – Happy 19th McD Anniversary Maria Salto

May 11th – Happy 4th McD Anniversary Maria Zavala

May 14th – Happy Mother’s Day

May 14th – Release Payroll – Wisconsin

May 15th – AMEX Receipts Due

May 15th – Illinois Payday!

May 16th – Happy 1st McD Anniversary Keresa Sult

May 16th – Sanitation Exam

Promotions & Marketing Updates – ALL Restaurants

May 10th – Digital Offer: Free McChicken No Purchase Necessary

May 16th- Start BOGO $1 Rest of Day Deal (GWOS & MOCNI)

May 16th – Start 2 for $6 Rest of Day Deal (#32257 Only)

May 16th – Start Oreo Frappe

**Please see attached documents for the Co-Op specific promotions**

MOCNI - #13650, #25899 & Huntley Patch

IL/IA - #32257

GWOS – All Others

Action Items This Week:

May 17th – GM Council Survey

Dumpster Pickups

Now that summer is almost upon us (hopefully) we may be using the dumpsters more often. Please keep an eye on any overflow in the garbage and recycling dumpsters. If you see overflow before the scheduled pickup date, please email the office so an additional day can be scheduled.

New Butter Bottles

New butter bottles will be arriving, or have already arrived, at your restaurants. Please post the new station guides and begin implementing them as soon as possible. Need more information, please see the attached information, which also includes a video QR code.

Voice Results

Please see the attached April 14th – 28th Voice results. Please ensure that we are directing the guests to to complete the survey and comment with a name. Many guests are contacting the office to leave feedback with names. Beloit & Huntley tied for the largest bonuses at $260. There was still over $3,000 left on the table.

Oreo Frappe

The Iron Arch all selling date for the Oreo frappe is May 16th. Please ensure that the station guide is posted prior to the launch date. You can post the crew at-a-glance now so your team can see what is coming.

Shake Machine Cleaning

Taylor Midwest and Taylor Wisconsin will be contacting your restaurants to set up the brush butler schedule. These will be on a 28-day cycle and will take place in the morning. If you have any questions about this program, please let your leadership know. Please note you will still be responsible for the opening and closing procedures of the shake machine and making sure the machine is ready for cleaning. Please see the attached opening and closing tips for the S/S machines.

Product Outage

When you are out of strawberry shortcake topping or ranch sauce (for the Bacon Ranch McCrispy), please let tech know so it can be removed from the POS.

Fit It Training Agenda

Here is what is on the agenda for the next few fix it training sessions.

Troubleshooting and calibrating coffee makers

Cleaning ice machines

Cleaning and troubleshoting HVAC filters

Pulling grills and fryers and cleaning behind them

Cooler and freezer coils

Squadle training

GM Council

We are excited to add some members to the GM Council. If you are in the Monroe, Madison, or Rockford market we would love to have you join the GM Council!! Please fill out this survey by May 17th.

Staffing Levels 5.8.2023

Please see the attached staffing levels for May 8th. If you have any questions, please ask your Operations Supervisor.

Download XLSX • 21KB
Digital Assembly Cart
Download PDF • 469KB
Taylor Tip 5 - Daily Opening-Closing - Spanish
Download PDF • 594KB
Tip 5 - Daily Opening-Closing 2 - FINAL 092221
Download PDF • 603KB
Butter Bottle NABIT Update
Download PDF • 2.77MB
2023 Staffing Level Belvidere Patch 05.08.23
Download PDF • 120KB
2023 Staffing Level Madison Patch 05.08.23
Download PDF • 121KB
2023 Staffing Level Beloit Patch 05.08.23
Download PDF • 121KB
2023 Staffing Level Rockford Patch 05.08.23
Download PDF • 123KB
2023 Staffing Level Monroe Patch 05.08.23
Download PDF • 117KB
2023 Staffing Level Huntley Patch 05.08.23
Download PDF • 123KB
En Espanol The Loop 5.9.23
Download DOCX • 2.36MB

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