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The Loop 7.11.23

Operations: Enhance the guest experience during breakfast by July 31st as measured by speed at 120 and Voice at 85%.

Technology: Certify 70% of restaurant OTPs to OTP2+ by October 1st.

Fix It: Have in-house Fixit team certified on all equipment 100% by September 30th.

Public Relations: Ownership of community events back to restaurant leadership by July 31st.

Operations Coordinator: Virtual Orientation Training-Version 1 to be live on website by July 11th.

Training: Create an interactive Crew Trainer Roadmap by September 30th.

Office Manager: Perform a Telephone Audit to lower costs by August-October.

Human Resources: Complete HR Master Policy Procedure Handbook by August 15th.

Digital Experience

Digital Stats – Month to Date

Digital usage 26.44% of transactions



July 15th – AMEX Receipts Due

July 16th – Release Payroll – Illinois Only

July 17th – Wisconsin Payday!

July 18th – Happy Birthday Tom Hash!

July 18th – GM Webcast 2-230p



Promotions & Marketing Updates – ALL Restaurants

July 13th – National Fry Day – Free Any Size Fry on app

July 14th – Nation Kit Arrives (install bakery exit POP upon depletion of bakery)

July 17th – Last Day Elemental Happy Meal

July 18th – The Marvels Happy Meal Starts


**Please see attached documents for the Co-Op specific promotions**


MOCNI - #13650, #25899 & Huntley Patch

IL/IA - #32257

GWOS – All Others 

Availability Wage Amplifiers for Managers

Please remember that when an Availability Wage Amplifier form is filled out for one of your managers (not crew/crew trainers) the form is sent to the GM for approval. You need to watch for those emails from Iron Arch Management (123formbuilder) and approve them right away. If you are not receiving them, check your SPAM folder and/or notify This form does not go to payroll for wage adjustments until it is approved by the GM. Once the form is received by payroll, the employee will see the raise in 1 to 2 paychecks.


New Term Code

A new term reason code “TERMED/CONFIRMED VIA NO SHOW” is now available. This means a new hire who does not show up and never clocks in can be termed without an impact to your restaurant’s turnover numbers. This will only work if that employee has never clocked in before. It will not allow you to use this code if any employee has clocked in before.

Voice Results

Please see the attached Voice results for June 16th – 30th. The Huntley Patch will bonus over $300 for this two-week period. Great job! A total of $1,095 will be paid out, however, $3,180 was left on the table.


Minor Work Permits – Wisconsin Only

Minor work permits can now be applied for online. The department of work force now sends the work permits directly to the restaurants. If you receive a piece of mail that looks like below, please let know and email a picture of the envelope before we open it.

GM Webcast

Please put in your calendars the GM Webcast on July 18th from 2-230. This webcast will be on WebEx and the log on information is on the Iron Arch calendar.

Egg Scramblers

Egg scramblers are on their way to restaurants. Directions are included in English & Spanish. The directions are also attached so you can confirm with your team that eggs are being scrambled the correct way to ensure gold quality scrambled eggs!


Staffing Levels 7.10.2023

Please see the attached staffing levels for July 10th. If you have any questions, ask your supervisor.

ILIA Promotions
Download DOCX • 21KB
MOCNI Promotions
Download DOCX • 24KB
GWOS Promotions
Download DOCX • 20KB
Scrambled Eggs
Download DOCX • 174KB
Voice 7.7.23
Download XLSX • 21KB
2023 Staffing Level Rockford Patch 07.09.23
Download PDF • 123KB
2023 Staffing Level Monroe Patch 07.09.23
Download PDF • 115KB
2023 Staffing Level Beloit Patch 07.09.23
Download PDF • 121KB
2023 Staffing Level Madison Patch 07.10.23
Download PDF • 120KB
2023 Staffing Level Belvidere Patch 07.10.23
Download PDF • 120KB
2023 Staffing Level Huntley Patch 07.09.23
Download PDF • 123KB
En Espanol The Loop 7.11.23
Download DOCX • 479KB

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