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< Back Braulio Saucedo Technology Coordinator braulio@iammcd.com

Internal Communication Newsletters Check out our monthly newsletters to stay up to date on everything Bucciferro Family McDonald's View Newsletters Weekly Update Here is a copy of the Weekly Update sent out by the Iron Arch office staff each week View Updates Archive Click here to go to a limited back log of previous issues of our Newsletter and Weekly Update. View Archive

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< Back Competitive Wages We want you! New hires will automatically receive a 50¢/hour Loyalty raise after 60 days (unless they are at the maximum wage for their position). Bi-annual performance reviews. All team members receive a performance review every 6 months – and, based on their performance over the preceding 6 months, most will receive a raise. Training raises. Beyond training for their position as a crew member, Iron Arch continues to offer our employees opportunities to train for advancement in their career and that training is always accompanied by raises for completion of each step. After becoming a successful crew member, employees can train to become a Crew Trainer with each of the three modules earning an additional .25/hour raise. Once our crew members turn 18, they can start the path to becoming a Floor Supervisor, Swing Manager, Department Manager and beyond. Previous Next

< Back Flexible Schedule Enjoy a Flexible Schedule and the ability to see your schedule on the Altametrics app with Iron Arch Management! One of the many benefits at this independent McDonald’s franchise is the flexibility in your schedules. At the time of hire, the employee set up an availability schedule that fits with their personal, family, school, other job, or outside activity demands. Life happens and availability changes so remind your team that If their availability changes, they need to talk with you or the General Manager to work out a schedule that meets their needs. Remember, a temporary situation can be accommodated especially if it means retaining the employee for the long term. Download the App today! Apple Android Previous Next

< Back Nick Schneider Director of People Development nick@iammcd.com

< Back The Loop 3.13.23 Breakfast OEPE Update Another week of amazing results when it comes to our Breakfast OEPE. As we put our entire organization efforts around one goal we have achieved and are achieving some amazing things. Our average for this past week was 103 seconds and an improvement of 44 seconds vs last year. Month to date we are at 104 seconds! This has helped us improve so many other things along the way and we wanted to make sure you were aware. This past week's results areas of improvement include-Total peak results: OEPE decreasing by 18 seconds, R2P decreasing by 14 seconds, KVS decreasing by 6 seconds. All of which help our Big 6 results. Also, labor continues to improve in the morning even as we add people on. We will continue to focus on Breakfast OEPE as we make it like tying our shoes where we just know how. Please share with me, if possible, things that have helped you and your teams achieve this lofty goal. Is it a scoreboard that you are updating daily? Is it a messaging system between you and your management team? Is it new routines for your morning staff? There are plenty of things we have done and I would love to hear from you. This past week we had several restaurants that were not yet to our goal to include: 22424, 32257, 17850, 2504, 4231 and 3488. Please consider what we need to focus on this week to help our team all succeed together. Soon we will be switching our Wildly Important Goal to VOICE. This will have a big impact on our organization by keying in on several things and we are excited to move the needle in the same fashion we did with Breakfast OEPE. Be on the lookout for next steps there and what the expectations will be starting April 1st. In the meantime, let's button up those few remaining road bumps for Breakfast OEPE so we all can rise together. Hamburger University Graduation Congratulations to Dori & Heather on their recent graduation from Hamburger University! OTP 3 Graduation Congratulations to Jared on completing OTP3 training in Oakbrook and passing the test with flying colors. He is now one of only 4 people in the organization to hold that certification. Community This year's theme was Fire and Ice! Michael, Keresa, Danelle, and Rich had a blast serving up Shamrock Shake Shots and Chicken Nuggets with Mcdonald's Hot Mustard to accompany the theme. We had over 400 hundred people come by our booth and reconnected with several local businesses. Thank you for everyone's help in making another community event successful. Guest Shout Outs Here is a guest shout out for Jesus at Monroe. Jesus at Monroe WI Mc Donald's has a wonderful customer service attitude. He is always bubbly, smiling, says good morning , thanks us and bids us a good day. He is one of very few that work the 1st window in the drive through that don’t give you the impression like you are bothering them. I only know if you are having a bad day and you go through Mc D's drive through when Jesus is at the 1st window, his upbeat and jolly disposition just brightens the day, and you are unable to even recall why your day was bad when pulling in!! I did not get the Mgr. name that was at the pickup window, but she greets us the same as Jesus. Here is a guest shout out for some employees at Verona Rd. I visit the McDonalds on Verona Road every morning on my way to work. The employees are so friendly and brighten my morning - Jayme, Leslie, Erika, Paula - they each make me feel so welcome and start my day off on the right foot. Digital Experience – Best Bet Still having some opportunities with ready on arrival? Here are some training videos that may help you and your team. All videos are on @mcd on the Ready on Arrival NABIT page. Curbside & Table Service Drive Thru Front Counter Digital Stats – March Month To Date Digital Usage - 25.06% of transactions Calendar March 15th – AMEX Receipts Due March 15th – Happy 15th McD Anniversary Tiffany Waldron March 17th – Happy St. Patrick’s Day March 19th – Release Payroll Wisconsin Only March 20th – ILLINOIS PAYDAY! March 21st – Madison Sanitation - English Promotions & Marketing Updates – ALL Restaurants March 12th – Last Day Famous Meal March 13th – Last Day Harper Collins HM March 14th – Start Karma’s World HM March 20th – Shamrock Phase Out Begins (Ends 4/2) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Team-as we look at results it is not our intent to upset anyone when looking at where our rankings are. It is the intent to draw awareness as we look to improve in these areas. If we do not know where we stand, how do we know what we need to do? Someone will always be last. Our mission is to make sure that whoever is in last has the tools, resources, and motivation to drive results forward. We appreciate all you and your teams efforts on all fronts, it doesn't go unnoticed! Who’s On Bottom – Month To Date Listening Survey This year’s listening survey starts tomorrow (15th). Please ensure that the posters are up for easy access to the survey. Utilize the employee roster that was printed for you restaurant to track completion, don’t forget to add new hires, and don’t forget to complete it yourself. This survey is a great way for our team (managers and crew) to let their voices be heard. Please ask the office or your operations supervisor if you have questions. EPB2B Experienced A Problem Bottom Two Boxes Trying to understand how EPB2B is measured? Please see the attached guide that is being used to help explain it a bit better. This may lead to a few more questions but work with your supervisor to help work through this. VOICE and EPB2B are a great way to measure our success through our guests’ eyes. Let's make sure we know what the numbers are telling us so we may continue to improve not just our operational results but what the guests’ expectations are. image.png Sanitation Class Please complete the Food Safety Class Exam Registration form if you have someone to attend the March 21st Sanitation Exam in Madison. There will be no Rockford class in March. The next English class in Madison will not be until May, so do not wait too long. Great news, there will be a Spanish only sanitation exam on Tuesday April 11th in Madison (Rockford will have an English exam on April 11th). March 21st – Madison – English April 11th – Rockford – English/Madison – Spanish May 16th – Rockford & Madison – English GM Meeting Feedback How was that GM meeting? Guest speakers, results, prizes, and so much more. We are always looking for feedback to make these events even better. Please complete the Speaker/Meeting Survey and let us know what you thought and how these events can be better. 10:1 Patty Placement & Pulling Just a reminder that the procedure changed for pulling 10:1 patties off the grill. They are now pulled off and stacked in two groups of 3. This new procedure should already be started, if not, please start ASAP. Loomis Safe Access Please ensure your location does not have any obstructions in front of the safe. This will give Loomis easy access to the smart safe. If you have a manual drop in the safe you will need a hand written deposit slip made out to ensure the money gets credited to your location. The driver will not automatically pick up any manual drops you will have to make sure when he opens the safe to give those manual deposits with the deposit slip to the driver. Auto Greeter Please look at the attached new guide McDonald’s would like us to implement for our auto greeters. Please complete the steps by March 21st to ensure we are meeting the requirements. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 3.13.2023 Please see the attached staffing levels as of March 13th. If you have questions, please ask your Operations Supervisor. Loyalty Auto Greeter .pdf Download PDF • 177KB EPB2B Field Resource .pdf Download PDF • 340KB MOCNI Promotions .pdf Download PDF • 75KB ILIA Promotions .pdf Download PDF • 70KB GWOS Promotions .pdf Download PDF • 66KB 2023 Staffing Level Rockford Patch 03.13.23 .pdf Download PDF • 100KB 2023 Staffing Level Beloit Patch 03.13.23 .pdf Download PDF • 98KB 2023 Staffing Level Madison Patch 03.13.23 .pdf Download PDF • 120KB 2023 Staffing Level Monroe Patch 03.13.23 .pdf Download PDF • 98KB 2023 Staffing Level Huntley Patch 03.13.23 .pdf Download PDF • 100KB 2023 Staffing Level Belvidere Patch 03.13.23 .pdf Download PDF • 99KB Espanol 03.14.2023 The Loop .docx Download DOCX • 1.02MB Previous Next

MEET WITH LEADERSHIP Human Resources Please use these links to schedule a meeting with our leadership team. VP of Operations-Eric Director - Nick Schneider Director - Michael Peschel Director - Amy Scott Director - Chris Baxter Tech Manager - Adam Tech Coordinator - Jared FixIt Manager- Miguel Accounts Manager - Gianna Tech Coordinator - Braulio Public Relations- Rich Tech Coordinator - Juan PACE Supervisor- Tom Operation Coordinator- Riley GMs and All Staff

< Back Maria Zavala Hiring Coordinator mariaz@iammcd.com

Earn PTO as you work! Read about our PTO policy! < Back Paid Time Off (PTO) Todos los empleados comienzan a ganar PTO inmediatamente en función de la cantidad de horas que trabajan en cada período de pago. La tripulación puede comenzar a usar el PTO acumulado después de 6 meses de empleo. Los gerentes de turno, de departamento y generales ganan PTO a una tasa de acumulación más alta y pueden comenzar a usar PTO de inmediato. ¿Quieres tomarte un tiempo libre? ¡Envíe algunos PTO aquí! Previous Next

< Back Paid Time Off (PTO) All employees begin earning PTO immediately based off of the number of hours they work each pay period and can begin using PTO immediately after it is earned. Swing, Department and General Managers earn PTO at a higher accrual rate. Want to take some time off? Submit some PTO here! Previous Next

< Back Icela Sanchez General Manager icela@iammcd.com

Tech Team Monthly Walkthrough Tech Documentation Daily Checklist Purchase Approval Form Product Outage Deactivation Form OTP OTP Development Day Monthly Walkthrough Weekly Cleanliness Checklist OTP Portal Troubleshooting App Troubleshooting Articles OTP Handbook Agreement Iron Arch Knowledge Articles Digital Verification OTP1+ Exam OTP2+ Exam

< Back Dawn Redieske General Manager dawn@iammcd.com

< Back The Loop 2.28.23 Daily Sales Record Congratulations to Pedro and his team at Odana for their amazing sales day on February 24th. They had $21,879.59 in sales. GREAT JOB! Community It was another busy week in our communities. Rich’s chili won best chili and a competition and Sam and her team at Mulford hosted a successful McTeacher Night. Shout Out Congratulations to Raziel at Woodstock for this awesome guest shout out on Facebook! Digital Experience Ready on Arrival is here! Congratulations to Chrysler Dr., Mulford & Milwaukee Rd on their great ROA execution shops last week. The ROA simulator is still available on Fred or this link. Digital Stats – February Month To Date Digital usage 25.94% of transactions Digital OSAT – 65% Calendar February 28th – GM Patch Calls 130p-230p March 1st – All GM/Staff meeting 9a-4p 557 E Grand Ave, Beloit, WI 53511 March 1st – Happy 29th McD Anniversary Chrissy Bogadrus March 1st – Happy 16th McD Anniversary Oscar Hernandez March 2nd – Happy Birthday Kate Eisenreich March 5th – Release Payroll Wisconsin Only March 6th – ILLINOIS PAYDAY Promotions & Marketing Updates – ALL Restaurants March 8th – Bacon Ranch McCrispy Iron Arch Start Selling **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Bacon Ranch McCrispy The new Bacon Ranch McCrispy starts on March 8th. All training materials were sent in the Nabit box. This includes the red FIFO bottles for the ranch. The sandwich will be into the new Flavors of Love pouch or box. These paper goods will be used for all limited time offer sandwiches going forward so please keep remaining stock when the promotion is over. Need more information? This link will take you to the Nabit page. The manager at a glance is attached. Breakfast OEPE This past week we finished with our Breakfast OEPE for the peak at 107 seconds. Phenomenal job as an organization finishing 35 seconds faster than last year. The following locations did not finish under 120 and have some work to do to catch up: 2504, 4231, 13650 19354, 22424, 23691, 34623 and 38131. With that being said, we also lowered our total Breakfast OEPE for the month to 130! This is 25 seconds faster than where we were at in the middle of February. We are so proud of the tremendous focus we have placed on meeting and ultimately crushing our goals together. As we make Breakfast OEPE a fabric of who we are it will become easier and easier to consistently hit these numbers. Labor is not an excuse to not hit numbers and in fact the faster we are the better our labor is. See this example: Labor for Breakfast 7-9 last week was a 23.07% while hitting 107 OEPE Labor for Breakfast 7-9 two weeks ago was a 23.66% while hitting 151 OEPE eProdction Have you run out of slots on the UHC screen. Please see the attached instructions to add more slots to the monitor. Voice Our VOICE results have been dipping the last couple of months. This is a trend that we must reverse quickly. As we improved our overall operations, we have seen a decline in our customer facing metrics. Let's put the energy and focus back into our guests. What are they telling us and how can we be better? Accuracy and Cleanliness are the organizations two biggest customer facing opportunities. Let's continue to look to put the right food in the bag with better managed shifts. We would recommend using some FRED training such as order accuracy videos to subsidize your teams training. Fish Fridays Lent is upon us. While we do not have any fish specials, we need to ensure that we are ready for a higher product movement for fish, especially on Fridays. Here are some things to check for the Lenten season. Vats are programmed, enough UHC Slots, baskets in good shape, have enough trays and wire racks, Double Filet-o-Fish on all kiosks, and eProduction settings correct? National Equipment Standards Survey McDonald’s is changing their restaurant and equipment standards in 2024 for CO2 Detector systems and adding the need for automatic/no touch paper towel dispensers and faucets. Please complete the CO2 & Sink Survey by March 14th. New Apparel Store Is Live Iron Arch Apparel Store (click this live link) We have many new updates: - You can order anytime you like. - Orders can now be shipped to your house or an in-store pick-up option. - New apparel items - Women's or Men's sizes - You have the choice of an Iron Arch or Bucciferro Family McDonald’s Logo Please let us know if we missed anything, We hope you enjoy it! Last Call - In-Person Leadership Transitions Last call for the March 29th – 31st in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com by March 7th if you have any students. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. $6 McNuggets – GWOS & #32257 ONLY Please be prepared to sell more nuggets. $6 nuggets start March 6th and end March 26th (#32257) and April 2nd (GWOS). Ensure that you are ready with baskets, trays, sauces, boxes and increase your trays on eProdution if needed. Staffing Levels – 2.28.2023 Please see the attached staffing levels as of February 28th. If you have questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB ILIA Promotions .docx Download DOCX • 15KB Boil Out Schedule .docx Download DOCX • 15KB Bacon Ranch McCrispy Chicken AAG for Manager_English .pdf Download PDF • 6.66MB eProduction Extra Items UHC Screen .docx Download DOCX • 499KB 2023 Staffing Level Monroe Patch 02.28.23 .pdf Download PDF • 117KB 2023 Staffing Level Rockford Patch 02.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Belvidere Patch 02.28.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 02.28.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 02.28.23 .pdf Download PDF • 121KB En Espanol 2.28.23 .docx Download DOCX • 1.85MB Previous Next