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Iron Arch Handbooks Employee Handbook Manager Handbook Assistant Manager Handbook Zero Tolerance Policy Other Handbooks General Manager Handbook Technology Coordinator Handbook OTP Handbook Maintenance Coordinator Handbook Primary Maintenance Handbook

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Zero Tolerance Policy

Open Enrollment Back again this year we are offering Open Enrollment Q&A calls for you to hop on and ask any question you may have, please see available dates below and copy and paste the video call link! Tuesday, November 11th @ 10am-11am- Translator Available Click Here to Join Thursday, November 20th @ 1:30pm-2:30pm Click Here to Join Tuesday, December 2nd @ 9am-10am- Translator Available Click Here to Join Saturday, December 6th @ 9am-10am Click Here to Join Monday, December 8th @ 5pm-6pm Click Here to Join

Iron Arch Management's Digital Education Dashboard Welcome to our Digital Education Dashboard, you'll find all training materials linked below! W e will be Digital Pro's in no time! Campus & FRED Links MyMcDonald's Rewards: Engaging the Customer Hospitality in a Digital Environment MyMcDonald's Rewards Simulator Ready on Arrival FRED: Mobile Order and Pay FRED: Digital Ambassador Verification

Simplified Breakfast Hey Team! We are excited to bring you a new way of doing breakfast! We discussed what these new procedures are at our GM Admin day in November. If you need a refresher please head to atmcd.com and search "Simplified Breakfast" and the website will pop up with videos and all of the information. We will be launching by district in February, below you will find Iron Arch related material. Please have these completed by the specified due date. Thank you! Forms and Verifications Simplified Breakfast Pre-Deployment Verification | Due December 4th Breakfast Fundamentals Video & Sign Off (Spanish) | Due December 19th Breakfast Fundamentals Video & Sign Off (English) | Due December 19th

< Back The Loop 2/7/23 Welcome to The Loop! The Loop is an easy way to stay “in the loop” for the goings on of Iron Arch & McDonald’s. Everything in one place. Need to go back and see an old issue? They are now archived on the Team Center under, you guessed it, The Loop. Or click this link . Community Events It was a busy week last week with community events. Thank you to all the restaurants that hosted an event. Guest Shout Out Here is a guest shout out for Kate and her team at Byron. Great Job! “I was at the Byron McDonald’s at 9pm on a Friday night and the manager was absolutely killing it. The store had gotten slammed both drive thru and lobby and the manager did an amazing job treating each customer with absolute kindness and customer service. He is an asset to your team. I wish I had gotten his name. I hope you can share.” Digital Experience We need to ensure that every guest that we contact via curbside or table service is asked “Do you have everything you need?”. “Hello Sally, thank you for using curbside, do you have everything you need?...”Thank you, have a great day” Digital Stats – February Month To Date Digital usage 26.25% of transactions Calendar February 7th – GM Patch Calls 130-230p February 8th – Kitchen DM Meeting 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. 1443 Madison Rd. Beloit WI February 8th – NABIT Webcast (130p or 330p) (Register Here) February 12th – Release Payroll – ILLINOIS ONLY February 13th – WISCONSIN PAYDAY! February 14th – Happy Valentine's Day February 14th – GM Patch Calls 130-230p Promotions & Marketing Updates – ALL Restaurants As soon as product arrives – Shamrock Shake & Shamrock Oreo McFlurry Start February 14th – Famous Meals 2.0 All Iron Arch Selling Start **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: February 7th – Station Guide Audit February 7th – Sink Sticker Survey February 14th – People Brand Standards Visit Readiness February 14th – Best Burger Readiness Survey #2 Shamrock Shake Readiness The Shamrock Shake and Shamrock McFlurry will be activated on the POS on February 8th. Please place the keys in product outage immediately to avoid guest dissatisfaction. Once the syrups have been received, please start the Shamrock Event ASAP. Once this has started, please put a message on your static reader board. Digital reader boards will be updated on the 10th. Superbowl Sunday! Show your favorite team support and wear a jersey this Sunday, February 12th for Super Bowl Sunday! It doesn't have to be the Chiefs or Eagles, or even football for that matter! Show your "McDonald's Team Spirit" and take lots of pictures and submit them to office@iammcd.com Ready On Arrival Ready on Arrival begins on February 22nd. There are now training videos on the ROA Nabit page on @mcd. If you missed the webcast, the recording is on there as well (LINK). While ROA may not seem difficult, there are some procedural changes for all pickup points at the restaurants. Please watch the training videos and open the NABIT ROA box that will arrive at your restaurant. Training is also available for managers and crew through Fred. Simply click this logo within the Crew Training or Shift Leadership collections. Winter Safety Due to rising and falling temperatures please remember to salt all sidewalks and areas with ice in the parking lot daily. We need to be proactive to prevent guest and employee injuries due to slip and falls. The amazing sunshine during the day, combined with freezing temperatures overnight created very slippery surfaces. In-Person Leadership Transitions There is still room in the March 28th – 30th in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com if you have any students. Save the Date – All GM/Staff Meeting Our general manager/staff meeting will be held on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. You do not have to wear a McDonald’s work uniform if you do not want to, business casual is fine. Lunch will be served around 12. There will be some snacks and refreshments but feel free to bring some of your own. If there are any topics you want discussed, please let your leadership team know no later than February 14th. We look forward to seeing everyone soon! Best Burger Readiness – Don’t Forget Please complete this Best Burger #2 Survey by February 14th. All Iron Arch restaurants will be on a max run size of 6 NO LATER THAN FEBRUARY 14th. Deployment schedules for each patch will be determined and start in mid-March. People Brand Visits Just a reminder that all signs relating to our recent People Brand Visits are to remain in place until otherwise notified. Please make sure your restaurant team understand that the following signs should not be removed without Supervisor permission: HR Stop Sign (English and Spanish) with QR Codes linking to updated Survey Summary, Current Employee Handbook and Zero Discrimination Policy. Current 10 in 1 Poster (which includes information on "Mitigating workplace violence" Crew Wellness Check Poster (posted near time clock) To ensure all restaurants are compliant, we are asking that all General Managers complete this People Brand Visit Readiness Survey by February 14th. If you find you are missing any of the forms listed, please email office@iammcd.com ASAP for replacements. Back Up CO2 Air Gas Cylinders While reviewing our contract with Airgas we noticed many of our restaurants have more than 2 back up cylinders. The next time a location needs a full cylinder call the 800 number at 800-772-8144 and tell them how many empty cylinders need to be picked up and how many full cylinders need to be delivered. They will only pick up when making a delivery for a full cylinder. The cylinders must be visible and all in one spot where they typically would drop off. If you have any questions please email riley@iammcd.com . Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. RHS Security Patch Updates We have a couple restaurants that have some updates upcoming. You'll know the update is running if you see the below message on any of your registers. This will cause your POS Open to take a little longer. Please do not reboot any of your POS devices until everything is finished, and call ATOS if it takes longer than 30min or you can't complete your POS for some reason. The following restaurants are scheduled: 2317 - 2/8 31419 - 2/9 32257 - 2/9 94 - 2/13 3488 - 2/13 26906 - 2/15 29838 - 2/15 4231 - 2/16 25899 - 2/20 26289 - 2/20 5612 - 2/27 6275 - 2/27 Famous Order 2.0 The Famous Order begins on February 14th. While the artist behind the famous tray won’t be revealed until the Super Bowl, the meal will consist of a cheeseburger, QPC, large fry, 2 large drinks and an apple pie. DO NOT OPEN THE PROMOTIONAL PACKAGING, TRAINING MATERIALS OR ANY OTHER INFORMATION EARLY! DO NOT HAND OUT THE T-SHIRTS. Sanitation Class There is still room in both the Rockford and Madison classes on February 21st. Please note that all of the State Food Safety training must be completed prior to the exam day. Martin Brower Survey Please complete the Martin Brower Customer Satisfaction Survey by February 28th. Let your voices be heard and enter to win a chance some prizes. Scan this QR code to take the survey. Answers are confidential. Spanish IMET Training There will be an online IMET training in Spanish on February 23rd from 2pm – 5pm. If you have a manager who would benefit from this training, please use this link to register. Staffing Levels – 2.6.2023 Please see the attached staffing levels as of February 6th. If you have questions, please ask your Operations Supervisor. ILIA Promotions .docx Download DOCX • 15KB MOCNI Promotions .docx Download DOCX • 16KB GWOS Promotions .docx Download DOCX • 14KB Boil Out Schedule .docx Download DOCX • 15KB 2023 Staffing Level Rockford Patch 02.06.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 02.06.23 .pdf Download PDF • 114KB 2023 Staffing Level Madison Patch 02.06.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 02.06.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 02.06.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.06.23 .pdf Download PDF • 123KB En Espanol Electronico Semanal 2.7.23 .docx Download DOCX • 2.01MB Previous Next

< Back Weekly Email Archive Weekly Email Archive Hey Team! We've heard you all would like access to view the weekly emails on our website! Well we are making that happen. Please see the past editions of the weekly email for the 4th quarter of 2022 along with the first few updates from January 2023. This will be the new home for weekly updates going forward. In order to better communicate with our teams we hope this new location will be beneficial. Your GMs and the Store Mail will still get a copy of these updates. Thanks! Weekly Update 10.4.22 .pdf Download PDF • 328KB Weekly Update 10.11.22 .pdf Download PDF • 541KB Weekly Update 10.11.22 Spanish .pdf Download PDF • 515KB Weekly Update 10.18.22 .pdf Download PDF • 383KB Weekly Update 10.18.22 Spanish .pdf Download PDF • 372KB Weekly Update 10.25.22 .pdf Download PDF • 574KB Weekly Update 10.25.22 Spanish .pdf Download PDF • 540KB Weekly Update 11.1.22 .pdf Download PDF • 912KB Weekly Update 11.1.22 Spanish .pdf Download PDF • 908KB Weekly Update 11.8.22 .pdf Download PDF • 586KB Weekly Update 11.8.22 Spanish .pdf Download PDF • 590KB Weekly Update 11.15.22 .pdf Download PDF • 603KB Weekly Update 11.15.22 Spanish .pdf Download PDF • 606KB Weekly Update 11.22.22 .pdf Download PDF • 654KB Weekly Update 11.22.22 Spanish .pdf Download PDF • 661KB Weekly Update 11.29.22 .pdf Download PDF • 657KB Weekly Update 11.29.22 - Spanish .pdf Download PDF • 658KB Weekly Update 12.6.22 .pdf Download PDF • 940KB Weekly Update 12.6.22 Spanish .pdf Download PDF • 798KB Weekly Update 1.3.23 .pdf Download PDF • 347KB Weekly Update 1.3.23 Spanish .pdf Download PDF • 334KB Weekly Update 1.10.23 .docx Download DOCX • 1.27MB Weekly Update 1.10.23 Spanish .docx Download DOCX • 1.27MB Weekly Update 1.24.23 .docx Download DOCX • 1.92MB En Espanol Electronico Semanal 1.24.23 .docx Download DOCX • 1.92MB Previous Next

< Back Weekly Update 1/31/23 Groundhog Madness Shout out to Oscar and his Woodstock team for their groundhog week kick off. They sold 426 Happy Meals on Friday. For those of you who do not know, the movie Groundhog Day was filmed in Woodstock, not too far from our restaurant. Digital Experience As an organization, we have completed 1,081 digital verifications. As an organization, our January Digital OSAT is currently at 65.3%. This is 0.8% better than January 2022. Remember, our 2023 goal is 84.3% goal. Our current Digital Executed As Designed score is 41.7%. This is 14% higher than last year’s EAD score. Digital Stats – January 2023 Digital usage 25.86% of transactions MOP Curbside 227 seconds MOP DT 199 seconds MOP Table Service 186 seconds Calendar January 31st – GM Patch Calls 130-230p February 1st – GM Meeting 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. 1443 Madison Rd. Beloit WI February 2nd – ROA Nabit Webcast ROA Nabit Training Webcast. February 5th – Release Payroll WISCONSIN ONLY February 6th – ILLINOIS PAYDAY! February 7th – Hiring/Staffing Call 830-1030a meet.google.com/zmp-szra-fvy February 7th – GM Patch Calls 130-230p Promotions & Marketing Updates – ALL Restaurants January 31st – Start Mickey & Friends HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: January 31st – Best Burger Readiness Survey #1 February 7th – Station Guide Audit February 7th – Sink Sticker Survey February 14th – People Brand Standards Visit Readiness February 14th – Best Burger Readiness Survey #2 Shamrock Shake Readiness It’s almost time!!! Take the time to ensure that your shake machine is up and running. Remember, that we haven’t used the fourth flavor since last year so the peristaltic pump may have flattened and need to be replaced. The Shamrock Shake and Shamrock McFlurry will be activated on the POS on February 7th. Please place the keys in product outage immediately to avoid guest dissatisfaction. Once the syrups have been received, please start the Shamrock Event ASAP. Once this has started, please put a message on your static reader board. Digital reader boards will be updated on the 10th. Save the Date – All GM/Staff Meeting Our general manager/staff meeting will be held on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. You do not have to wear a McDonald’s work uniform if you do not want to, business casual is fine. Lunch will be served around 12. There will be some snacks and refreshments but feel free to bring some of your own. If there are any topics you want discussed, please let your leadership team know no later than February 14th. We look forward to seeing everyone soon! Best Burger Readiness While continuing to work on correct dehydrated onion procedures, using smaller prep pans and tempering cheese, it is time to move onto the next phase of Best Burger deployment. This next phase is all about getting the grill settings changed and moving to the new max run of 6 for regular patties. Please complete this Best Burger #2 Survey by February 14th. All Iron Arch restaurants will be on a max run size of 6 NO LATER THAN FEBRUARY 14th. Deployment schedules for each patch will be determined and start in mid-March. Sink Sticker Survey Please complete this one question survey if your 3-compartment sink has the correct signage. Please complete this survey by February 7th. People Brand Visits Just a reminder that all signs relating to our recent People Brand Visits are to remain in place until otherwise notified. Please make sure your restaurant team understand that the following signs should not be removed without Supervisor permission: HR Stop Sign (English and Spanish) with QR Codes linking to updated Survey Summary, Current Employee Handbook and Zero Discrimination Policy. Current 10 in 1 Poster (which includes information on "Mitigating workplace violence" Crew Wellness Check Poster (posted near time clock) To ensure all restaurants are compliant, we are asking that all General Managers complete this People Brand Visit Readiness Survey by February 14th. If you find you are missing any of the forms listed, please email office@iammcd.com ASAP for replacements. Change Orders When the amount of change that is ordered for your change order, please make sure that this amount of money is to be dropped in the smart safe on the same day as the change order was placed. If the dropped amount is different from the actual requested order, please let Gianna know by emailing her gianna@iammcd.com . Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 1.30.2022 Please see the attached staffing levels as of January 30th. If you have questions, please ask your Operations Supervisor. Attachments Boil Out Schedule .docx Download DOCX • 15KB MOCNI Promotions .docx Download DOCX • 16KB ILIA Promotions .docx Download DOCX • 14KB GWOS Promotions .docx Download DOCX • 14KB 2023 Staffing Level Madison Patch 01.30.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 01.30.23 .pdf Download PDF • 117KB 2023 Staffing Level Beloit Patch 01.30.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford Patch 01.30.23 .pdf Download PDF • 123KB 2023 Staffing Level Belvidere Patch 01.30.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 01.30.23 .pdf Download PDF • 124KB En Espanol Electonico Semanal 1.31.23 .docx Download DOCX • 607KB Previous Next

KNOWLEDGE VIDEOS IAM Knowledge Videos IAM Knowledge Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing Counterfeit Money 02:14 Play Video Now Playing Digital Experience Episode 1 Curbside 03:40 Play Video Now Playing Cones & Sundaes 02:24 Play Video Maintenance Videos Maintenance Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing McD US Grill Recovery 04:29 Play Video Now Playing Bunn Clean Brewer 02:57 Play Video Now Playing Curttis Brewer 04:58 Play Video LOV Operations Videos

Garland Grills Models MW: E or G-9501 , EH or GH-9501, E-9801, EH-9801, E or G 3W , E3S, E or G2W and E2S Other Models- MG-3PM, MG3PX

WELCOME TO IRON ARCH TEAM CENTER! This is the new home for all employment related news and resources! Our other page will be used as a customer facing tool for feedback, hiring and showing off our amazing communities! The layout is generally the same but if you have any questions please email office@iammcd.com . Knowledge Videos Apparel Store Employee Forms Iron Arch Handbooks Volunteer Center Shift Leadership Application QSR Ticketing Loomis Smart Safe Training Buns, Burgers & Big Ideas Join Iron Arch Management on a leadership journey where they talk about what matters most in our industry... People! Listen, Learn and Lead!

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