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< Back The Loop 8.8.23 Operations: Improve the Guest Experience during Lunch between 11am-2pm by improving OEPE to 120 or less Fix It: Have in-house Fixit team certified on all equipment 100% by September 30th. Human Resources: Complete HR Master Policy Procedure Handbook by August 15th. Office Manager: Perform a Telephone Audit to lower costs by August-October. Operations Coordinator: Assist FixIt/Tech teams to revamp our ticketing system processes by September 30th. Public Relations: Ownership of community events back to restaurant leadership by July 31st. Technology: Certify 70% of restaurant OTPs to OTP2+ by November 1st. Training: Create an interactive Crew Trainer Roadmap & Verification Process by October 24th. Digital Experience Have some new team members? Here is the ROA Drive Thru training video. Digital Stats – Month to Date Digital transactions 26.88% Action Items: August 29th – Deadline for single nozzle sauce guns August 29th – Deadline for Prince Castle steamer setting changes. Calendar August 8th – District Meetings 130p-430p August 9th – Happy Birthday Alyssa Reeverts! August 11th – Happy McD Anniversary Deb Benson! August 12th – Happy Birthday Dori Flynn! August 12th – Happy 12th McD Anniversary Ana Gomez! August 13th – Release Payroll – Illinois August 14th – Payday Wisconsin! August 15th - Rockton Rd. Blood Drive 9:30 am-2:30 pm Promotions & Marketing Updates – ALL Restaurants August 9th – Iron Arch All Selling Peanut Butter Crunch McFlurry August 14th – Last Day The Marvels HM August 14th – Cheesy Jalapeno Bacon QPC Phase Out Begins (Ends 8/27) August 14th – Last Day The Marvels HM August 14th – Famous Orders Begin August 15th – Start Nerf HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others NABIT Webcast Recording Did you miss last week’s webcast? Please take an hour and watch the recording to learn about changes and what is coming up. English Recording Spanish Recording Forms Update! We have been working hard on updating the website and forms to reflect the update from Patches to Districts. Along with this, we have been switching the service that hosts all the forms. Soon you will see some of the forms have a new look and work a little differently! We are also seeing that form submissions are more reliable when making it to their intended recipients and getting stuck less at the Thank You Page. But we didn't think of everything and may have made some mistakes. If you see any reference to a Patch where you think it should say District after Thursday 8/10, or any other errors you may find, please let us know on the troubleshooting app under Technology. There is an option for Form/Website Update! Sauce Gun Single Nozzle We will be switching out to a single nozzle for the sauce guns. These green nozzles and clear caps were included in the August NABIT kit. Please start these no later than August 29th . The blue nozzles can be thrown away. Each restaurant will be receiving automatic quarterly shipments of replacement nozzles. Please replace any old station guides with those in the kit. Food Safety Best Bet If you are not already doing this during food safety, please work with your teams and begin ASAP. During food safety, place the towel that is being used to sanitize the probe in a small hot cup. This allows us to use a towel for a purpose without it sitting out potentially causing a visit issue. August Famous Meal We will be starting our next famous meal on August 14th. While the celebrity has not been named, we do know the meal contents. The meal contains a medium fry, medium drink, a sweet & sour cup, and the guests’ choice of a Big Mac, 10pc Nugget or QPC. If the guest does not want sweet & sour, the regular meal keys need to be used. The sweet and sour cup is in special packaging that gives our guests an opportunity to download special offers and merchandise. August Sanitation Exam – Madison There are two remaining seats in the English sanitation exam on August 21st in Madison. The next English class will be in October. If you have someone, please complete the Food Safety Exam Registration . Sky Carp tickets are still available for the rest of the season! Only three weeks of home games left. Request your tickets now! Bun Steamer Setting Changes If you have a Prince Castle model 625MFY or 625MFYC steamer the steam time needs to be changed from 12 seconds (6 cycles) to 8 seconds (2 cycles). Please see the attached information sheet. Please complete the changes by August 29th. Workers Comp, Customer Injury & Property Damage Do your managers know what forms to complete if there is an employee or guest, or property damage? The forms are under the manager tab. Guest Injury or Property Damage Employee Injury If you have trouble filling out this form and have questions, please contact Gianna at the office 815-321-4708 for assistance. Burritos Back-to-Basics Please post the burrito one pager that was in the Nabit kit that arrived at restaurants the week of August 1st. Please post this near the location that the burritos are rolled. Rockford 815 Day Special! Rockford Restaurants Only On Tue, Aug 15th, for one day only... 20 pc Nuggets and 2 Large fries for $8.15! Staffing Levels 8.8.2023 Please see the attached District staffing levels as of 8.8.23. Previous Next

< Back The Loop 3.28.23 Hamburger University Graduate Congratulations to Becky on her completion of Hamburger University Sales Record Danielle and her team at Classic had a new daily sales record of $14,500 on March 17th. Great Job!! Congratulations Chelsea was the Martin Brower Satisfaction Survey grand prize winner!! Congratulations! Guest Shout Out Here is a guest shout out for Antonia at University “I honestly believe this employee deserves recognition for work. I usually stop at this McDonald's when I pick up my grandkids from school on Fridays. I had not had the pleasure of meeting her until today. She is super friendly and delightful. She did her best to make us feel very welcomed. I look forward to seeing her more often. I don't usually take time to do this, but she is hard working and deserves the recognition.” Cubs Game Winners Congrats to Chelsea at Beloit and Erin at the Oasis for having the best VOICE as discussed at the GM meeting and ultimately winning some tickets to the Cubs opening week games. Way to go!! Digital Experience Does your front counter POS have a label reminding crew to ask about the rewards app? If not, please utilize the label maker and post, “Hi, will you be using the rewards app today?”. Digital Stats – March Month to Date Digital usage 25.02% of transactions Calendar March 30th – Clean Up Employee Roster – ALL April 1st – Happy Birthday Jared Sadewater April 1st – Happy Birthday Hailey Benish April 2nd – Release Payroll Wisconsin Only April 3rd – ILLINOIS PAYDAY Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) April 3rd – Last Day Karma’s World HM April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others GWOS ONLY – Bold Iced Coffee GWOS restaurants are in the process of transitioning to Bold Iced Coffee. Your restaurant may already have the new product. Please look at the following dates and watch this quick 3-minute video on all things iced coffee. Key Dates for the Transition: · Week of March 5—NABIT Kits delivered to the restaurants (Training Materials) · March 20—POS logistics will change— (Recipe and WRIN numbers attached to Iced Coffee will change from Smooth to BOLD) · March 20—Deplete your current supply of Smooth Blend Iced Coffee (WRIN 00093-114) and start using the NEW Bold Blend Iced Coffee (WRIN 13257-001) o The DCs will assist the restaurants in reducing their supply of Smooth Blend and implementing the BOLD Blend o NOTE: There is NO BUY BACK for any remaining Smooth Blend Iced Coffee Were you able to make it out of the bottom? How far away are you from the Iron Arch average? What are some small changes that you can make to get out of the bottom? If you made it out of the bottom, what did you do and what can you show your fellow GMs to help them get out of the bottom? Voice Results Please see the attached Voice bonus amounts for March 1st – 16th. The Rockford Patch received $275 with Beloit just behind at $240! The total earned was $905, but $2,260 was still left on the table! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. Breakfast OEPE We are proud to say that every one of our restaurants this past week finished under 120 seconds! Way to work as a team for all of us to get there!! What a trend we are excited to continue!! Listening Survey Don’t forget to keep going on the Listening Surveys. Nice job Beloit & Court St for completing 100% of your surveys. April 19th is the last day for surveys and our response rate goal is 85% of every restaurant. Boil Outs Boil outs are nearly complete with just three remaining. March 28th & 29th – Huntley North 30th & 31st – Carpentersville April 3rd & 4th – Huntley South GWOS Promotions .docx Download DOCX • 20KB ILIA Promotions .docx Download DOCX • 22KB MOCNI Promotions .docx Download DOCX • 25KB Voice 3.21.23 .xlsx Download XLSX • 20KB En Espanol Loop 3.28.23 .docx Download DOCX • 1.22MB Previous Next

< Back Breanna Alvarado HR Coordinator breanna@iammcd.com

< Back Chris Baxter Director of Systems & Analytics chris@iammcd.com

Click Here to sign the handbook GM HANDBOOK

< Back The Loop 5.2.2023 Congratulations to Brianna, our newest HU Graduate! Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 1st. Training: Create an interactive Shift Leadership Roadmap by June 1st. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained on employee relations by May 31st. Digital Experience Table service is now active in all Iron Arch restaurants. We should ask all table service guests if they have everything they need? MOP table service guests should also hear their name. Remember, the tray needs to look good and all trays should have the receipt on the side. Digital Stats – Month to Date Digital usage 25.54% of transactions Calendar May 3rd – Happy 13th McD Anniversary Gianna Cicolini May 4th – Happy 19th McD Anniversary Aubrey Posch May 7th – Release Payroll – Illinois Only May 8th – Wisconsin Payday! Promotions & Marketing Updates – ALL Restaurants May 8th- Mac Sauce Cup Phase Out Begins **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: May 17th – GM Council Survey Shamrock McFlurry The last day for the Shamrock McFlurry is May 5th. It will be removed from the POS on the 5th, please throw away all Shamrock McFlurry syrup at business close on the 5th or opening on the 6th. GM Council We are excited to add some members to the GM Council. If you are in the Monroe, Madison, or Rockford market we would love to have you join the GM Council!! Please fill out this survey by May 17th. Free McChicken – Only on the App On May 10th, our guests will be able to get a Free McChicken with no purchase necessary. This deal is only available through the app, 1 per customer and is valid for regular or hot & spicy McChicken. Planned Maintenance Cards Now that more in-house maintenance is active, do you need to find some information on the planned maintenance tasks? The information is in the calibration kits that your restaurant received a couple of months ago. A few other great sources: US Equipment Page on @mcd PM Cards on @mcd The attached QR code documents that will take you to the piece of equipment. GWOS General Manager Webcast Please attend the GWOS General Manager Webcast on May 9th from 2p-3p. WebEx link will be on the Iron Arch Calendar, it is in the email you received on April 25th or this link . This webcast has been tailored to GMs and the first topic is PACE. Staffing Levels 5.1.2023 Please see the attached staffing levels for May 1st. If you have any questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 19KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB 2023 Staffing Level Beloit Patch 05.01.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 05.01.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 05.01.23 .pdf Download PDF • 123KB 2023 Staffing Level Rockford Patch 05.01.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 05.01.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 05.01.23 .pdf Download PDF • 117KB QR Codes Updated.en.es .pdf Download PDF • 1.89MB QR Codes Updated .pdf Download PDF • 1.60MB En Espanol The Loop 5.2.23 .docx Download DOCX • 2.37MB Previous Next

< Back The Loop 8.29.23 The Loop 8.29.23 .docx Download DOCX • 1.09MB Voice Results 7.17-7.31 .xlsx Download XLSX • 20KB 2023 Staffing Level District 1 08.27.23 .pdf Download PDF • 138KB En Espanol The Loop 8.29.23 .docx Download DOCX • 1.09MB Previous Next

< Back Erica Pilz General Manager robert@iammcd.com

Iron Arch Management's Digital Education Dashboard Welcome to our Digital Education Dashboard, you'll find all training materials linked below! W e will be Digital Pro's in no time! Campus & FRED Links MyMcDonald's Rewards: Engaging the Customer Hospitality in a Digital Environment MyMcDonald's Rewards Simulator Ready on Arrival FRED: Mobile Order and Pay FRED: Digital Ambassador Verification

Check out our Free and Discounted Meal policy! < Back Free and Discounted Meals! Una de las mejores cosas de trabajar en McDonald's es la comida. ¡Cuando trabaja en un turno programado, es elegible para recibir una comida para usted con el descuento de mitad de precio para empleados! Esto debe comerse en la sala de descanso antes o después de su turno programado o durante su descanso. Los empleados fuera de servicio pueden comprar comida en su restaurante con un descuento del 30 % en cualquier momento que no estén trabajando. La comida debe sonar del lado del cliente. Bebidas, Batidos y D.O. se consideran alimentos. Tan pronto como se le indique que se vaya a un descanso, debe marcar inmediatamente y luego pararse del lado del cliente para recibir su comida. Todos los empleados pueden participar en el programa de descuentos para Empleados Nacionales. Los empleados de McDonald's pueden comprar alimentos en los restaurantes McDonald's participantes en todo el país con un descuento del 30 %. Los empleados deben descargar la aplicación de McDonald's e iniciar sesión con el mismo correo electrónico que usa para el empleo de McDonald's. El cupón de descuento del 30% para empleados nacionales aparecerá en la aplicación de McDonald's en "ofertas". Los artículos que no son productos no están incluidos (es decir, platos, juguetes de comida feliz) en el 30 % o el 50 % de descuento. Permita que los clientes sean atendidos primero mientras está fuera del reloj ¡Tu restaurante puede ser elegible para recibir comida gratis todos los meses! ¡COMO AHORA MISMO! Al igual que las compras de comestibles personales, tenemos un presupuesto Si estamos por debajo de ese presupuesto (3,5%* “Alimentos sobre base”) *porcentaje sujeto a cambios Puede obtener una comida gratis para su turno programado desde el 3 del mes hasta el 2 del mes siguiente. Las pautas son las siguientes: Todos los empleados, desde la cuadrilla hasta los gerentes, reciben una comida gratis por turno con un valor de hasta $12.00. Esta comida se puede llevar a casa o comer en el Restaurante. Si trabaja más de 8 horas, el empleado puede tomar dos comidas gratis durante su turno. Todas las comidas gratuitas deben facturarse a través de la caja registradora y no deben ser realizadas por el empleado que recibe la comida gratuita. Previous Next

Taylor Grills Models 11, 12, 13, 14, 15, 15E, 16, 22E, 32 , 34, 35 , 36, 38 , C832 , C834, C835 , C842 , C844, & C845 Models- Taylor C858, C852, C850

< Back The Loop 4.25.23 Operations: 85% OSAT from 7am – 9am with 3 surveys/restaurant completed a day by May 31st. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for the website by May 1st. Training: Create an interactive Shift Leadership Roadmap by June 1st. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained on employee relations by May 31st. Digital Experience Did you miss the NABIT Maximizing ROA webcast? You can watch it here. A Spanish version is also available on the same page. ROA Tip: If a guest’s digital order times out, they will receive a refund automatically on the app. Simply have them reorder their food and process it the same as a normal MOP order. The refund for the first order is automatically placed back on the card. Digital Stats – Month to Date Digital usage 25.64% of transactions Calendar April 29th – Happy 26th McD Anniversary Dawn Redieske April 30th – Release Payroll – Wisconsin Only May 1st – Happy Birthday Carmen Luevano May 1st – Illinois Pay Day May 1st – Happy 14th McD Anniversary Kate Eisenreich Promotions & Marketing Updates – ALL Restaurants April 24th – Last Day Masked Singer HM April 25th – Start Guardians of the Galaxy HM April 27th – Mac Sauce Cups All Selling Date **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 25th – GM Community Interest Survey Loomis Change & Smart Safe Locations After much consideration and a lot of feedback from doing change orders - Iron Arch has decided to update the process on paying for the change orders - we will no longer require the money being dropped in the smart safe on the same days as the change order is made. The new procedure is as follows: Place your change order with Loomis once this change order is delivered you immediately drop the amount of the money in the smart safe. Please start this process with your next change order. Call the office or email gianna@iammcd.com with any questions. Employee Appreciation Thank you to all the restaurants that participated in Employee Appreciation week last week. From the pictures that were submitted (160!), it looks like a lot of fun was had in the restaurants! Please remember to take a picture of your BINGO card and email it to office@iammcd.com or simply upload it to the picture portal using the QR code on your BINGO card. The drawing for the 6 patch winners will be drawn on Thursday 4/27. SMX Feedback Survey We have completed the first session of SMX class. Thank you for sending learners to the sessions. As always, we want to know how we did and what changes we can make for future classes. Please have your learner complete the SMX Feedback Survey about their experience. It is anonymous so we can receive open and honest feedback. They can also access it on the Manager Tab. Let us know how we did and what we can do to make it even better! Voice Results The Beloit, Huntley and Rockford Patches all finished with over $200 being paid out! Huntley edged everyone out with a total of $285. Overall, $1,145 will be paid out for April 1st – 15th. Left on the table, another $2,785. Please see the attached results. eProduction – Tempering Cheese The new tempering cheese procedure means that the eProduction settings need to be changed on the Thaw & Tempering screens. Here is a short video that will walk you through the changes on both screens. Tempering Cheese eProduction Meet With Leadership Did you know that any Iron Arch employee can request a meeting with anyone in leadership? There is a Meet with Leadership link on our team page, or you can use this link . Uniform Requests There is currently a backorder on uniforms from the supplier. Please be patient as there is a minimum of three weeks until some sizes ship. General Manager Community Event Interest Don’t forget to complete the General Manager Community Interest survey by April 25th. Staffing Levels 4.24.2023 Please see the attached staffing levels for April 24th. If you have any questions, please ask your Operations Supervisor. 4.19.23 .xlsx Download XLSX • 20KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB GWOS Promotions .docx Download DOCX • 20KB 2023 Staffing Level Monroe Patch 04.24.23 .pdf Download PDF • 114KB 2023 Staffing Level Belvidere Patch 04.24.23 .pdf Download PDF • 120KB 2023 Staffing Level Madison Patch 04.24.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford Patch 04.24.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 04.24.23 .pdf Download PDF • 121KB 2023 Staffing Level Huntley Patch 04.24.23 .pdf Download PDF • 123KB En Espanol The Loop 4.25.23 .docx Download DOCX • 859KB Previous Next

McDonald's Byron 105 N. Union St Step into a world-class organization where people come first and growth is part of the journey. Join an empowered team that’s committed to developing you, supporting your goals, and helping you reach your full potential—both on and off the clock. We are looking to add "A-Players" to our team. If you're looking to WIN with us, take a look at the hours we’re currently hiring for and find the schedule that fits your life. We’d love to have you on the team! *Other Shifts are also available Crew 11am to 7pm Daily Shift Leader 7am to 7pm Daily Are you an A-Player? Click here to get started!

< Back Tiffany Barrera Payroll Administrator tiffany@iammcd.com

< Back The Loop 4.4.23 Leadership Transitions Graduates Congratulations to all new LT graduates!! Cubs Game Winners Erin & Chelsea both had a great time enjoying the Cubs game as a result of their Voice. Digital Experience Have your new hires completed the ROA simulator? Having new hires complete the simulator early can help eliminate any MOP service barriers. Digital Stats – February Digital usage 25% of transactions Calendar April 4th – Happy 1st McD Anniversary Hailey Benish April 5th – NABIT Webcast Register Here (130-230 or 330-430) April 9th – Happy Easter April 9th – Release Payroll ILLINOIS ONLY April 10th – Wisconsin Payday! Promotions & Marketing Updates – ALL Restaurants April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 11th – Next Generation Spatula Survey April 11th – In House Fix It Survey Voice Results Please see the attached Voice bonus amounts for March 17th – 31st. It was a huge two weeks! Four patches were awarded over $200, totaling $4,025. There was still some left on the table ($2,800). Beloit Sky Carp Over the last few months, you may have noticed we have a new sign added to the ABC Stadium in Beloit! We are excited to kick off the 2023 season as new partners with the Beloit Sky Carp! This Friday, April 7th, for opening day, we will give out promo items and set up our Bucciferro Red tent under our new sign at the East gate of the Stadium. Grimace will be making a special appearance on the field, and our very own Guy will be throwing out the first pitch to kick off the season! If you are around, come by and check it out!! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. In House Fix It Survey We are in the process of realigning the fix it team. Please complete this short survey about fix it in your restaurant by April 11th. Listening Survey We have until April 12th to complete the listening surveys. Here is the current progress. GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 22KB 2023 Staffing Level Monroe Patch 04.02.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.02.23 .pdf Download PDF • 120KB 2023 Staffing Level Beloit 04.02.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford 04.02.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 04.03.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 04.02.23 .pdf Download PDF • 121KB Voice 4.4.23 .xlsx Download XLSX • 21KB En Espanol 4.4.23 .docx Download DOCX • 4.96MB Previous Next