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< Back Ermundo Albarran General Manager ermundo@iammcd.com

< Back The Loop 5.30.23 2022 Outstanding Operations Contributor Congratulations to Vice President of Operations Eric Jaworski for being awarded the 2022 Outstanding Operations Contributor. This annual award goes to the top 1 or 2 operations performers in the Chicago Field Office (IL, WI, MI, IN, IL & IA). It is awarded to leaders who show elite excellence in results and contributions throughout the McDonald’s organization. Eric’s leadership has resulted in the Bucciferro Family McDonald’s Organization leading the GWOS market for the #1 position in performance drivers as well as guest and employee experiences. Habitat House Build Habitat build day #1 is officially in the books. Guy, Eric, and the supervisor teams put in a hard day of work helping to build a house! Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 15th. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator : Virtual orientation version 1 ready for implementation for the website by May 31st. Draft is completed! Training: Create an interactive Shift Leadership Roadmap by June 15th. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained in employee relations by June 2nd. Digital Experience Need to coach your team on digital and MOP refunds? Please see the attached document for directions and remember that we never complete a delivery refund. Delivery refunds are completed on the delivery app by the guests. Digital Stats – Month to Date Digital usage 25.68% of transactions Calendar May 30th – Clean Up Employee Roster ALL June 1st – Happy 42nd McD Anniversary Tom Hash Happy 15th McD Anniversary Alyssa Reeverts Happy 15th McD Anniversary Chelsea Bulliner June 4th – Release Payroll Illinois Only June 5th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants May 29th – Strawberry Shortcake Phase Out Begins (Ends 6/11) June 2nd – New Braille, Picture, and Nutrition Books **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: June 6th – Sanitation Exam Registration Due Sign Up- Now For June Sanitation Exams June 6th is the last day to sign learners up for the June sanitation exams. The exams in June will be on June 19th from 8a-2p in Madison and June 20th from 130p-4p in Rockford. Exam Form Registration Iron Arch In-Person Leadership Transitions We need learners for the next in-person LT class on July 19th 9a-6p and July 20th 9a-5p. This is a great opportunity for those who would like to achieve more in an in-person learning environment. Email hailey@iammcd.com to register a learner. NABIT Webcast – Please Attend The next NABIT webcast will be on June 7th. The topics include Cheesy Jalapeno Bacon QPC, 100 Days of Summer, Crew Account Access, Digital/Delivery/DT, Bakery News, Back to Basics shake/sundae, and the June Birthday Meal. Registration Link Grimace Birthday Meal Grimace’s Birthday Meal includes a limited-time Grimace’s Birthday Shake, medium fry, and the option of a Big Mac or 10-piece Chicken McNuggets. Grimace’s Birthday Shake can only be obtained by purchasing the meal. The shake is made with our creamy, vanilla soft serve, blended with the “Grimace” berry shake flavor. The Iron Arch Selling date is June 12th. Please clean, sanitize and ready the 4th flavor syrup line now so you are ready. Training materials will be in the Nabit kit arriving around June 2nd and on the Nabit Webcast on June 7th. Crew t-shirts will be arriving with the Nabit kit. Please do not distribute the shirts until the promotion start date of June 12th. If you have a smaller crew size, please work within your patch to send the shirts to larger crew restaurants. Voice Results Please see the attached May 1st – 16th voice results. Team members in the Beloit Patch earned an astonishing $345! Rockford & Huntley Patches were no slouches either with $270 & $248! Still on the table, $3,477! Keep handing out those receipts! Staffing Levels 5.30.2023 Please see the attached staffing levels for May 30th. If you have any questions, ask your supervisor. ILIA Promotions .docx Download DOCX • 25KB MOCNI Promotions .docx Download DOCX • 26KB GWOS Promotions .docx Download DOCX • 22KB Voice 5.24.23 .xlsx Download XLSX • 21KB June Birthday Meal AAG for Managers English June 2023 .pdf Download PDF • 4.12MB Performing a Refund for Mobile Order Pay - July 2022 .pdf Download PDF • 426KB 2023 Staffing Level Monroe Patch 05.23.23 .pdf Download PDF • 117KB 2023 Staffing Level Rockford Patch 05.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Huntley Patch 05.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Belvidere Patch 05.28.23 .pdf Download PDF • 120KB 2023 Staffing Level Madison Patch 05.28.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 05.28.23 .pdf Download PDF • 121KB En Espanol The Loop 5.30.23 .docx Download DOCX • 2.37MB Previous Next

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< Back Insurance Benefits For Crew: After 1 year of employment, health Insurance is offered through Blue Cross Blue Shield for employees working a minimum average of 30 hours per week. Open Enrollment is held once per year – usually in November/December for January enrollment. Insurance enrollment is NOT offered at any other time of the year UNLESS employee becomes newly eligible, i.e., their one-year anniversary, a newly promoted or newly hired manager, or the employee loses their current health care coverage. Managers are eligible for insurance coverage immediately upon becoming a manager. It is recommended to visit www.healthcare.gov Please review the following doccuments and fill our our insraunce inquiry form if you would like more information! Any insurance coverae inquires must be submitted through the Iron Arch website form, “Insurance Coverage Request”. Iron Arch Insurance Benefits Policy Website .docx Download DOCX • 19KB Previous Next

We've got your back with our flexible schedules! Plus view your schedule on our altametrics app! < Back Flexible Schedule ¡Disfrute de un horario flexible y la capacidad de ver su horario en la aplicación Altametrics con Iron Arch Management! Uno de los muchos beneficios de esta franquicia independiente de McDonald's es la flexibilidad en tus horarios. Al momento de la contratación, el empleado establece un horario de disponibilidad que se ajuste a sus demandas personales, familiares, escolares, de otro trabajo o actividad externa. La vida pasa y la disponibilidad cambia, así que recuérdele a su equipo que si su disponibilidad cambia, deben hablar con usted o con el gerente general para elaborar un cronograma que satisfaga sus necesidades. Recuerde, se puede acomodar una situación temporal, especialmente si significa retener al empleado a largo plazo. ¡Descarga la aplicación hoy! Manzana Androide Previous Next

< Back The Loop 3.13.23 Breakfast OEPE Update Another week of amazing results when it comes to our Breakfast OEPE. As we put our entire organization efforts around one goal we have achieved and are achieving some amazing things. Our average for this past week was 103 seconds and an improvement of 44 seconds vs last year. Month to date we are at 104 seconds! This has helped us improve so many other things along the way and we wanted to make sure you were aware. This past week's results areas of improvement include-Total peak results: OEPE decreasing by 18 seconds, R2P decreasing by 14 seconds, KVS decreasing by 6 seconds. All of which help our Big 6 results. Also, labor continues to improve in the morning even as we add people on. We will continue to focus on Breakfast OEPE as we make it like tying our shoes where we just know how. Please share with me, if possible, things that have helped you and your teams achieve this lofty goal. Is it a scoreboard that you are updating daily? Is it a messaging system between you and your management team? Is it new routines for your morning staff? There are plenty of things we have done and I would love to hear from you. This past week we had several restaurants that were not yet to our goal to include: 22424, 32257, 17850, 2504, 4231 and 3488. Please consider what we need to focus on this week to help our team all succeed together. Soon we will be switching our Wildly Important Goal to VOICE. This will have a big impact on our organization by keying in on several things and we are excited to move the needle in the same fashion we did with Breakfast OEPE. Be on the lookout for next steps there and what the expectations will be starting April 1st. In the meantime, let's button up those few remaining road bumps for Breakfast OEPE so we all can rise together. Hamburger University Graduation Congratulations to Dori & Heather on their recent graduation from Hamburger University! OTP 3 Graduation Congratulations to Jared on completing OTP3 training in Oakbrook and passing the test with flying colors. He is now one of only 4 people in the organization to hold that certification. Community This year's theme was Fire and Ice! Michael, Keresa, Danelle, and Rich had a blast serving up Shamrock Shake Shots and Chicken Nuggets with Mcdonald's Hot Mustard to accompany the theme. We had over 400 hundred people come by our booth and reconnected with several local businesses. Thank you for everyone's help in making another community event successful. Guest Shout Outs Here is a guest shout out for Jesus at Monroe. Jesus at Monroe WI Mc Donald's has a wonderful customer service attitude. He is always bubbly, smiling, says good morning , thanks us and bids us a good day. He is one of very few that work the 1st window in the drive through that don’t give you the impression like you are bothering them. I only know if you are having a bad day and you go through Mc D's drive through when Jesus is at the 1st window, his upbeat and jolly disposition just brightens the day, and you are unable to even recall why your day was bad when pulling in!! I did not get the Mgr. name that was at the pickup window, but she greets us the same as Jesus. Here is a guest shout out for some employees at Verona Rd. I visit the McDonalds on Verona Road every morning on my way to work. The employees are so friendly and brighten my morning - Jayme, Leslie, Erika, Paula - they each make me feel so welcome and start my day off on the right foot. Digital Experience – Best Bet Still having some opportunities with ready on arrival? Here are some training videos that may help you and your team. All videos are on @mcd on the Ready on Arrival NABIT page. Curbside & Table Service Drive Thru Front Counter Digital Stats – March Month To Date Digital Usage - 25.06% of transactions Calendar March 15th – AMEX Receipts Due March 15th – Happy 15th McD Anniversary Tiffany Waldron March 17th – Happy St. Patrick’s Day March 19th – Release Payroll Wisconsin Only March 20th – ILLINOIS PAYDAY! March 21st – Madison Sanitation - English Promotions & Marketing Updates – ALL Restaurants March 12th – Last Day Famous Meal March 13th – Last Day Harper Collins HM March 14th – Start Karma’s World HM March 20th – Shamrock Phase Out Begins (Ends 4/2) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Team-as we look at results it is not our intent to upset anyone when looking at where our rankings are. It is the intent to draw awareness as we look to improve in these areas. If we do not know where we stand, how do we know what we need to do? Someone will always be last. Our mission is to make sure that whoever is in last has the tools, resources, and motivation to drive results forward. We appreciate all you and your teams efforts on all fronts, it doesn't go unnoticed! Who’s On Bottom – Month To Date Listening Survey This year’s listening survey starts tomorrow (15th). Please ensure that the posters are up for easy access to the survey. Utilize the employee roster that was printed for you restaurant to track completion, don’t forget to add new hires, and don’t forget to complete it yourself. This survey is a great way for our team (managers and crew) to let their voices be heard. Please ask the office or your operations supervisor if you have questions. EPB2B Experienced A Problem Bottom Two Boxes Trying to understand how EPB2B is measured? Please see the attached guide that is being used to help explain it a bit better. This may lead to a few more questions but work with your supervisor to help work through this. VOICE and EPB2B are a great way to measure our success through our guests’ eyes. Let's make sure we know what the numbers are telling us so we may continue to improve not just our operational results but what the guests’ expectations are. image.png Sanitation Class Please complete the Food Safety Class Exam Registration form if you have someone to attend the March 21st Sanitation Exam in Madison. There will be no Rockford class in March. The next English class in Madison will not be until May, so do not wait too long. Great news, there will be a Spanish only sanitation exam on Tuesday April 11th in Madison (Rockford will have an English exam on April 11th). March 21st – Madison – English April 11th – Rockford – English/Madison – Spanish May 16th – Rockford & Madison – English GM Meeting Feedback How was that GM meeting? Guest speakers, results, prizes, and so much more. We are always looking for feedback to make these events even better. Please complete the Speaker/Meeting Survey and let us know what you thought and how these events can be better. 10:1 Patty Placement & Pulling Just a reminder that the procedure changed for pulling 10:1 patties off the grill. They are now pulled off and stacked in two groups of 3. This new procedure should already be started, if not, please start ASAP. Loomis Safe Access Please ensure your location does not have any obstructions in front of the safe. This will give Loomis easy access to the smart safe. If you have a manual drop in the safe you will need a hand written deposit slip made out to ensure the money gets credited to your location. The driver will not automatically pick up any manual drops you will have to make sure when he opens the safe to give those manual deposits with the deposit slip to the driver. Auto Greeter Please look at the attached new guide McDonald’s would like us to implement for our auto greeters. Please complete the steps by March 21st to ensure we are meeting the requirements. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 3.13.2023 Please see the attached staffing levels as of March 13th. If you have questions, please ask your Operations Supervisor. Loyalty Auto Greeter .pdf Download PDF • 177KB EPB2B Field Resource .pdf Download PDF • 340KB MOCNI Promotions .pdf Download PDF • 75KB ILIA Promotions .pdf Download PDF • 70KB GWOS Promotions .pdf Download PDF • 66KB 2023 Staffing Level Rockford Patch 03.13.23 .pdf Download PDF • 100KB 2023 Staffing Level Beloit Patch 03.13.23 .pdf Download PDF • 98KB 2023 Staffing Level Madison Patch 03.13.23 .pdf Download PDF • 120KB 2023 Staffing Level Monroe Patch 03.13.23 .pdf Download PDF • 98KB 2023 Staffing Level Huntley Patch 03.13.23 .pdf Download PDF • 100KB 2023 Staffing Level Belvidere Patch 03.13.23 .pdf Download PDF • 99KB Espanol 03.14.2023 The Loop .docx Download DOCX • 1.02MB Previous Next

< Back Erica Pilz General Manager robert@iammcd.com

Iron Arch Handbooks Employee Handbook Manager Handbook Assistant Manager Handbook Zero Tolerance Policy Other Handbooks General Manager Handbook Technology Coordinator Handbook OTP Handbook Maintenance Coordinator Handbook Primary Maintenance Handbook

KNOWLEDGE VIDEOS IAM Knowledge Videos IAM Knowledge Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing Counterfeit Money 02:14 Play Video Now Playing Digital Experience Episode 1 Curbside 03:40 Play Video Now Playing Cones & Sundaes 02:24 Play Video Maintenance Videos Maintenance Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing McD US Grill Recovery 04:29 Play Video Now Playing Bunn Clean Brewer 02:57 Play Video Now Playing Curttis Brewer 04:58 Play Video LOV Operations Videos

PayDate Schedules Wisconsin Locations Illinois Locations

SimpleThink Video Tutorial

McHire Training Video

< Back Kate Eisenreich General Manager kate@iammcd.com

Paycor Set Up Instructions Paycor Instructions - English.pdf Paycor Instructions - Spanish.pdf Paycor Troubleshooting Paycor Troubleshooting.pdf

Virtual LTC- How to Log On to Class