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Restaurants Listening Survey Action Plan Click to view in Spanish

McDonald's Northridge 3858 Northridge Step into a world-class organization where people come first and growth is part of the journey. Join an empowered team that’s committed to developing you, supporting your goals, and helping you reach your full potential—both on and off the clock. We are looking to add "A-Players" to our team. If you're looking to WIN with us, take a look at the hours we’re currently hiring for and find the schedule that fits your life. We’d love to have you on the team! *Other Shifts are also available Are you an A-Player? Click here to get started!

< Back The Loop 5.2.2023 Congratulations to Brianna, our newest HU Graduate! Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 1st. Training: Create an interactive Shift Leadership Roadmap by June 1st. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained on employee relations by May 31st. Digital Experience Table service is now active in all Iron Arch restaurants. We should ask all table service guests if they have everything they need? MOP table service guests should also hear their name. Remember, the tray needs to look good and all trays should have the receipt on the side. Digital Stats – Month to Date Digital usage 25.54% of transactions Calendar May 3rd – Happy 13th McD Anniversary Gianna Cicolini May 4th – Happy 19th McD Anniversary Aubrey Posch May 7th – Release Payroll – Illinois Only May 8th – Wisconsin Payday! Promotions & Marketing Updates – ALL Restaurants May 8th- Mac Sauce Cup Phase Out Begins **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: May 17th – GM Council Survey Shamrock McFlurry The last day for the Shamrock McFlurry is May 5th. It will be removed from the POS on the 5th, please throw away all Shamrock McFlurry syrup at business close on the 5th or opening on the 6th. GM Council We are excited to add some members to the GM Council. If you are in the Monroe, Madison, or Rockford market we would love to have you join the GM Council!! Please fill out this survey by May 17th. Free McChicken – Only on the App On May 10th, our guests will be able to get a Free McChicken with no purchase necessary. This deal is only available through the app, 1 per customer and is valid for regular or hot & spicy McChicken. Planned Maintenance Cards Now that more in-house maintenance is active, do you need to find some information on the planned maintenance tasks? The information is in the calibration kits that your restaurant received a couple of months ago. A few other great sources: US Equipment Page on @mcd PM Cards on @mcd The attached QR code documents that will take you to the piece of equipment. GWOS General Manager Webcast Please attend the GWOS General Manager Webcast on May 9th from 2p-3p. WebEx link will be on the Iron Arch Calendar, it is in the email you received on April 25th or this link . This webcast has been tailored to GMs and the first topic is PACE. Staffing Levels 5.1.2023 Please see the attached staffing levels for May 1st. If you have any questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 19KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB 2023 Staffing Level Beloit Patch 05.01.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 05.01.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 05.01.23 .pdf Download PDF • 123KB 2023 Staffing Level Rockford Patch 05.01.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 05.01.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 05.01.23 .pdf Download PDF • 117KB QR Codes Updated.en.es .pdf Download PDF • 1.89MB QR Codes Updated .pdf Download PDF • 1.60MB En Espanol The Loop 5.2.23 .docx Download DOCX • 2.37MB Previous Next

McDonald's Riverside 6995 E. Riverside Blvd Step into a world-class organization where people come first and growth is part of the journey. Join an empowered team that’s committed to developing you, supporting your goals, and helping you reach your full potential—both on and off the clock. We are looking to add "A-Players" to our team. If you're looking to WIN with us, take a look at the hours we’re currently hiring for and find the schedule that fits your life. We’d love to have you on the team! *Other Shifts are also available Are you an A-Player? Click here to get started!

< Back The Loop 9.26.23 The Loop 9.26.23 .docx Download DOCX • 2.05MB En Espanol The Loop 9.26.23 .docx Download DOCX • 2.02MB GWOS Promotions .docx Download DOCX • 14KB ILIA Promotions .docx Download DOCX • 15KB MOCNI Promotions .docx Download DOCX • 16KB 2023 Staffing Level District 4 09.25.23 .pdf Download PDF • 123KB 2023 Staffing Level District 2 09.25.23 .pdf Download PDF • 125KB 2023 Staffing Level District 1 09.25.23 .pdf Download PDF • 123KB 2023 Staffing Level District 3 09.25.23 .pdf Download PDF • 123KB Previous Next

McDonald's Burlington 240 E. Jefferson St Step into a world-class organization where people come first and growth is part of the journey. Join an empowered team that’s committed to developing you, supporting your goals, and helping you reach your full potential—both on and off the clock. We are looking to add "A-Players" to our team. If you're looking to WIN with us, take a look at the hours we’re currently hiring for and find the schedule that fits your life. We’d love to have you on the team! *Other Shifts are also available Are you an A-Player? Click here to get started!

McDonald's Freeport North 1300 W. Galena Step into a world-class organization where people come first and growth is part of the journey. Join an empowered team that’s committed to developing you, supporting your goals, and helping you reach your full potential—both on and off the clock. We are looking to add "A-Players" to our team. If you're looking to WIN with us, take a look at the hours we’re currently hiring for and find the schedule that fits your life. We’d love to have you on the team! *Other Shifts are also available Are you an A-Player? Click here to get started!

< Back Chelsea Bulliner General Manager chelsea@iammcd.com

< Back The Loop 6.20.23 Operations: Enhance the guest experience during breakfast by August 1st as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 15th. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Committees have been formed and are being finalized with Ops supervisor. This will be announced at the GM Meeting. Operations Coordinator: VOT Version 1 to be ready for implantation for website by July 11th. Training: Create an interactive Shift Leadership Roadmap by June 15th. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: All HR playbooks to be updated and distilled into HR Master Policy Book by August 15th. Digital Experience Have your new team members been verified using the Digital Verification? If not, now is a great time to get them up to speed. Digital Verification Form (it’s under the GM Tab) Digital Stats – Month to Date Digital usage 17.51% of transactions Calendar June 22nd – RMHC Dinner – Office Staff June 23rd – Best Burger Execution Shops GWOS Begin June 25th – Release Payroll Wisconsin Only June 26th – Illinois Payday Promotions & Marketing Updates – ALL Restaurants June 20th – Start Elemental HM June 28th – Iron Arch All Selling Cheesy Bacon Jalapeno QPC **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others 3rd Quarter Sanitation Exams The 3rd quarter sanitation exams have been set. New on the registration form, you can pick which location, which language, and which month you would like to attend class. Classes are limited in size, please do not wait to sign up. Food Safety Exam Registration Energy Box Please download the simply check app from your app store! This will allow you to receive push notifications regarding critical equipment! Please use your store mail to login. If you have any issues please email energybox@iammcd.com . Google Play Store Apple App Store Coffee Syrups Changing Colors Please be aware that vanilla, sugar free vanilla & hazelnut syrups will be changing slightly in color (not the labels). Please ensure that all the old syrups are used first. There is a one-pager in your June Nabit Kit. Back to Basics Shake & Sundae Machine Here are some helpful links for your shake & sundae machines. Please see the attached on how to remedy a heat treat lockout. Taylor Manuals, Training Videos, Cleaning Instructions & More @mcd Page on Shake & Sundae Machines with lots of information Simplified Breakfast Please email hailey@iammcd.com if your restaurant needs the egg scrambler pictured below. Unassisted Front Counter Pick Up Do you have an unassisted front counter pick up shelving unit in your lobby? Before being placed on the shelving unit, bags should be double folded, one delivery sticker sealing the bag, and the receipt with the guests’ name facing out so it is easily seen. Iron Arch In-Person Leadership Transitions We need learners for the next in-person LT class on July 19th 9a-6p and July 20th 9a-5p. This is a great opportunity for those who would like to achieve more in an in-person learning environment. Email hailey@iammcd.com to register a learner. Staffing Levels 6.19.2023 Please see the attached staffing levels for June 19th. If you have any questions, ask your supervisor. MOCNI Promotions .pdf Download PDF • 78KB ILIA Promotions .pdf Download PDF • 73KB GWOS Promotions .pdf Download PDF • 67KB Tip 10 - Heat Treat Lockout .pdf Download PDF • 635KB Rockford Patch 06.19.23 .pdf Download PDF • 100KB Monroe Patch 06.19.23 .pdf Download PDF • 96KB Huntley Patch 06.19.23 .pdf Download PDF • 100KB Beloit Patch 06.19.23 .pdf Download PDF • 98KB Belvidere Patch 06.19.23 .pdf Download PDF • 99KB The Loop 6.20.23 - Spanish .pdf Download PDF • 319KB Previous Next

Simplified Breakfast Hey Team! We are excited to bring you a new way of doing breakfast! We discussed what these new procedures are at our GM Admin day in November. If you need a refresher please head to atmcd.com and search "Simplified Breakfast" and the website will pop up with videos and all of the information. We will be launching by district in February, below you will find Iron Arch related material. Please have these completed by the specified due date. Thank you! Forms and Verifications Simplified Breakfast Pre-Deployment Verification | Due December 4th Breakfast Fundamentals Video & Sign Off (Spanish) | Due December 19th Breakfast Fundamentals Video & Sign Off (English) | Due December 19th

< Back Daily Pay Through TapCheck Daily Pay available through TapCheck! With Daily Pay though TapCheck, employees over the age of 18 are able to access pay for up to 70% of the value of their clocked in hours immediately after clocking out! For a small fee ($2.99 for immediate transfer; $1.99 for next day transfer), employees over the age of 18 can get paid for up to 70% of the value of their clocked in hours. Access online resources for learning about Financial Health such as budgeting, effects of compounded interest, debt counseling, saving for large purchases (home, car, education, retirement) Please note that hours reported through Payroll Variance forms are not accessible for use through TapCheck. Download and register today! Previous Next

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< Back The Loop 3.7.23 Sales Milestone Congratulations to Jo and her team at Stockton for reaching the $2 million sales milestone. Daily Sales Record Congratulations to Pedro and his Odana Rd team for once again breaking their daily sales record. They did $22,491 of sales on March 4th! Community Thank you to Oscar and his team at Woodstock for hosting a pancake breakfast Saturday. Great Job representing Iron Arch! Digital Experience Now that table service has started at most of the restaurants, how can we be more consistent while delivering orders? A best bet is to always ask “Do you have everything you need?”. Ask this when delivering a curbside, a MOP table service order AND when delivering a standard order to the table with the table tent. This means that all guests receiving an order through the app or table service will be asked the same question. If there is a name on the sticker, say the name. If it says loyal customer or is an inappropriate name, you can say “Hi, thank you for using the McDonald’s app. Here is your order, do you have everything you need? Thank you and have a great day.” Digital Stats – March Month To Date Digital usage 25.09% of transactions Digital OSAT – 65% Calendar March 7th – GM Patch Calls 130p-230p March 12th – Daylight Savings Starts (Clocks Spring Forward) March 12th – Release Payroll – Illinois Only March 13th – Wisconsin Payday March 13th – Happy Birthday Chris Baxter!! Promotions & Marketing Updates – ALL Restaurants March 8th – Bacon Ranch McCrispy Iron Arch Start Selling **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 7th – MOP Stall Survey March 14th – CO2 & Sink Survey March 21st – eProduction Baseline Survey Who’s On Top – Month To Date Breakfast OEPE What an amazing week of breakfast OEPE finishing as an organization at 104 average. This is 41 seconds faster than last year. We had two restaurants finish over 100 seconds faster than they were last year. What an awesome accomplishment! We had 27 of our 33 restaurants finish faster than last year. In our second week of fully focusing on being fast we are seeing some great trends. Let’s keep the ball rolling and impress our teams and our guests as we set the bar high. The following restaurants did not finish under 120 and will need to adjust: 22424, 31419, 2504, 4231, 3488, 5612 and 32257. I would encourage resetting the standard with our shift managers and helping them see what success looks like. Pie Day Want to pie your supervisor? The Patch that sells the most pies (units per thousand) will bet to PIE THE SUPERVISOR!! Pies Sell all the pies you can March 14th -16th with all pies will be .50¢!! Please print and post the attached flyer for your teams. Good Luck!! eProduction Survey Please complete this eproduction baseline survey to allow us to have the necessary information to get restaurants up and running when it comes to Eproduction. Please complete the survey by March 21st. Daylight Savings Begins Clocks move forward 1 hour when you go to sleep on Saturday night. Please ensure that your POS, timeclock, and freshness labeling systems are at the correct time. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 3.6.2023 Please see the attached staffing levels as of March 6th. If you have questions, please ask your Operations Supervisor. MOCNI Promotions .docx Download DOCX • 16KB ILIA Promotions .docx Download DOCX • 15KB GWOS Promotions .docx Download DOCX • 14KB Boil Out Schedule .docx Download DOCX • 15KB En Espanol 3.7.23 .docx Download DOCX • 1.34MB Previous Next

< Back Oscar Hernandez Operations Consultant oscar@iammcd.com

< Back Amy Scott Director of Operations amy@iammcd.com