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< Back Ermundo Albarran General Manager ermundo@iammcd.com

< Back Claudia Rodriguez General Manager

< Back The Loop 6.06.23 Congratulations to Brianna and her team at Monroe who are now operating 24 hours a day, Thursdays, Fridays, & Saturdays. WIGS Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 15th. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 31st. Draft is completed! Training: Create an interactive Shift Leadership Roadmap by June 15th. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained in employee relations by June 2nd. Digital Experience Guests having difficulty getting their deals to work? The first thing we should ask them to do is disconnect from the McDonald’s Free WiFi. If they are on the WiFi, they have to have already agreed to terms to get the app to work correctly. Agreeing to terms sometimes requires the guest to go to a web page and then the agree button will show up in their browser. Digital Stats – Month to Date Digital usage 25.40% of transactions Calendar June 7th – NABIT Webcast 130-230 or 330-430 (Register Here) June 8th – Happy 17th McD Anniversary Jolynn Woolner! June 9th – Happy Birthday Oscar Hernandez! June 11th – Release Payroll Wisconsin Only June 12th – Illinois Payday! June 12th – Madison Patch RMHC Dinner June 13th – Iron Arch Energy Box Webcast 2-230 Promotions & Marketing Updates – ALL Restaurants June 12th – Last Day 2 for $6 Deal June 12th – Start Grimace Birthday Meal **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS - All Others Action Items This Week: June 13th – Towel Bucket Station Guide (email tiffany@iammcd.com ) Iron Arch In-Person Leadership Transitions We need learners for the next in-person LT class on July 19th 9a-6p and July 20th 9a-5p. This is a great opportunity for those who would like to achieve more in an in-person learning environment. Email hailey@iammcd.com to register a learner. Towel Bucket Station Guide Does your restaurant have a half-sized towel bucket station guide? If not, or yours is in poor condition, please email tiffany@iammcd.com by June 13th and ask for a new one. Best Burger Congratulations, all 33 restaurants are now on Best Burger. Continue working with your teams on prep, produce, eProduction, accuracy, and quality. Remember, if it says only ketchup and only mustard a plain patty must be placed on the sandwich. Squadle Checklists If you are seeing items like restrooms (gas station restaurants only) and play places on your squadle tablets for cleaning, travel paths etc… please contact squadle to have them remove it from your lists. This should help our team save time and build efficiency. Outside Digital Menu Boards We have been seeing a couple Outdoor Digital Menu Boards that have been starting to discolor because of the sun. Please take the time to check on your own Outdoor Digital Menu Boards and submit a ticket to Tech if you see your DMBs are starting to discolor. Product Outage Audit Please do a POS audit to ensure that your registers only have current products. Email tech with your list of items to remove. Take some time to look at LTO items (i.e., Shortcake McFlurry, all Shamrock) Save the Date Please save the date for the next combined GWOS/ILIA General Manager webcast. The webcast is June 20th at 2pm. Details will be provided when we can. Voice Results Please see the attached May 17th – 31st voice results. The Huntley Patch turned it on, and team members received a total of $288. Rockford finished at $215. A total of $1,012 was given and over $3,000 was still on the table. Staffing Levels 6.5.2023 Please see the attached staffing levels for June 5th. If you have any questions, ask your supervisor. GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 22KB Voice 6.5.23 .xlsx Download XLSX • 20KB 2023 Staffing Level Belvidere Patch 06.05.23 .pdf Download PDF • 120KB 2023 Staffing Level Rockford Patch 06.05.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 06.05.23 .pdf Download PDF • 117KB 2023 Staffing Level Madison Patch 06.05.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 06.05.23 .pdf Download PDF • 121KB 2023 Staffing Level Huntley Patch 06.05.23 .pdf Download PDF • 123KB En Espanol The Loop 6.6.23 .docx Download DOCX • 1.44MB Previous Next

Click Here to sign the handbook OTP Handbook

< Back Tom Hash PACE & Development Consultant tom@iammcd.com

SimpleThink Video Tutorial

< Back The Loop 4.11.23 LGR Graduate Congratulations to our newest LGR Grad! Congratulations Kirby!! Congratulations Algonquin Congratulations to Carmen and her team at Algonquin for enduring the construction for dual lane and going 24 hours/3 days a week. Digital Experience Don’t forget that we have a knowledge video on MOP Curbside. Knowledge Videos Digital Stats – Month to Date Digital usage 25.43% of transactions Calendar April 11th – Happy 25th McD Anniversary Carrie Carpenter! April 11th – All GM Virtual Meeting (130p-230p) April 12th – Nabit Nation Webcast 130-230 or 330-430 ( register here ) April 12th – Food Safety Webcast 130-230 ( Join Here ) April 14th – Happy Birthday Riley Shine!! April 14th – Happy 9th McD Anniversary Riley Shine April 15th – AMEX Receipts Due (on the app) April 16th – Release Payroll – Wisconsin Only April 17th – ILLINOIS PAYDAY! Promotions & Marketing Updates – ALL Restaurants April 12th – Strawberry Shortcake Iron Arch All Selling April 17th – Bacon Ranch McCrispy Phase Out Begins (ends 4/30) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 11th – Next Generation Spatula Survey April 11th – In House Fix It Survey April 18th – Water Heater Survey Squadle Connectivity Please check your Squadle Tablets! Squadle has discontinued cellular data plan that was used as a connectivity back up. All tablets were already set to use wifi as their primary source of data, but if you are seeing connectivity issues, please email your Tech Team! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. Water Heater Survey Please complete this quick survey about your water heater by April 18th. This will help us have an updated list for the waters to try and replace them before they go out. Simply upload a photo(s) of the tag and there is an example of how it should look. Employee Appreciation Week The GM Council is proud to bring you Employee Appreciation Week April 17th -22nd! We are going to play an organization-wide BINGO Game (with 1 Restaurant Grand Prize Winner per patch) and themed dress up days for our teams! Watch for your GIANT BINGO card and instructions to be delivered to your restaurants this week! Strawberry Shortcake McFlurry The new McFlurry starts tomorrow, April 12th. Information on the build and training materials were included in the April Nabit kits that are in your restaurants. The toppings must go in the orange allergen container and use the blue handled spoon. All other McFlurry procedures are the same. The manager at-a-glance is attached if you need it. In House Fix It Survey Don’t forget to complete this short survey about fix it in your restaurant by April 11th. Cheese Trays The time has finally come. The station guides, smaller trays and training materials for tempering cheese were in the April Nabit kit. Tempering cheese will also be covered on this week’s webcast. You can begin using the new trays ASAP. Please ask your supervisor or consult the Nabit page on @mcd if you have questions. Multi-Factor Authenticator Multi-Factor Authentication (MFA) is a security feature that enhances application security by requiring the use of both something you know (your username & password) and something you have (Authenticator app on your phone) to log into applications containing restricted data. Please ensure that your managers who need to access McDonald’s websites have set up their MFA. Please see the attached directions for help. Next Generation Spatula Don’t forget to complete this single question survey for the next generation spatula by April 11th. Product Outage Please audit the products on your POS & Kiosks. If there are products active (or on outage) that are no longer available, please email your tech team to have them removed. This ensures that we can take orders quickly and accurately. Staffing Levels 4.10.2023 Please see the attached staffing levels for April 10th. If you have any questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 21KB MOCNI Promotions .docx Download DOCX • 26KB ILIA Promotions .docx Download DOCX • 22KB 2023 Staffing Level Rockford Patch 04.10.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 04.10.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.10.23 .pdf Download PDF • 120KB 2023 Staffing Level Beloit Patch 04.10.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 04.10.23 .pdf Download PDF • 121KB 2023 Staffing Level Huntley Patch 04.10.23 .pdf Download PDF • 123KB Strawberry Shortcake McFlurry Manager AAG English .pdf Download PDF • 13.50MB MFA TOTP Registration Guide_Email_Apr 2020_vF .pdf Download PDF • 740KB En Espanol The Loop 4.11.23 .docx Download DOCX • 1.76MB Previous Next

< Back The Loop 3.7.23 Sales Milestone Congratulations to Jo and her team at Stockton for reaching the $2 million sales milestone. Daily Sales Record Congratulations to Pedro and his Odana Rd team for once again breaking their daily sales record. They did $22,491 of sales on March 4th! Community Thank you to Oscar and his team at Woodstock for hosting a pancake breakfast Saturday. Great Job representing Iron Arch! Digital Experience Now that table service has started at most of the restaurants, how can we be more consistent while delivering orders? A best bet is to always ask “Do you have everything you need?”. Ask this when delivering a curbside, a MOP table service order AND when delivering a standard order to the table with the table tent. This means that all guests receiving an order through the app or table service will be asked the same question. If there is a name on the sticker, say the name. If it says loyal customer or is an inappropriate name, you can say “Hi, thank you for using the McDonald’s app. Here is your order, do you have everything you need? Thank you and have a great day.” Digital Stats – March Month To Date Digital usage 25.09% of transactions Digital OSAT – 65% Calendar March 7th – GM Patch Calls 130p-230p March 12th – Daylight Savings Starts (Clocks Spring Forward) March 12th – Release Payroll – Illinois Only March 13th – Wisconsin Payday March 13th – Happy Birthday Chris Baxter!! Promotions & Marketing Updates – ALL Restaurants March 8th – Bacon Ranch McCrispy Iron Arch Start Selling **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 7th – MOP Stall Survey March 14th – CO2 & Sink Survey March 21st – eProduction Baseline Survey Who’s On Top – Month To Date Breakfast OEPE What an amazing week of breakfast OEPE finishing as an organization at 104 average. This is 41 seconds faster than last year. We had two restaurants finish over 100 seconds faster than they were last year. What an awesome accomplishment! We had 27 of our 33 restaurants finish faster than last year. In our second week of fully focusing on being fast we are seeing some great trends. Let’s keep the ball rolling and impress our teams and our guests as we set the bar high. The following restaurants did not finish under 120 and will need to adjust: 22424, 31419, 2504, 4231, 3488, 5612 and 32257. I would encourage resetting the standard with our shift managers and helping them see what success looks like. Pie Day Want to pie your supervisor? The Patch that sells the most pies (units per thousand) will bet to PIE THE SUPERVISOR!! Pies Sell all the pies you can March 14th -16th with all pies will be .50¢!! Please print and post the attached flyer for your teams. Good Luck!! eProduction Survey Please complete this eproduction baseline survey to allow us to have the necessary information to get restaurants up and running when it comes to Eproduction. Please complete the survey by March 21st. Daylight Savings Begins Clocks move forward 1 hour when you go to sleep on Saturday night. Please ensure that your POS, timeclock, and freshness labeling systems are at the correct time. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 3.6.2023 Please see the attached staffing levels as of March 6th. If you have questions, please ask your Operations Supervisor. MOCNI Promotions .docx Download DOCX • 16KB ILIA Promotions .docx Download DOCX • 15KB GWOS Promotions .docx Download DOCX • 14KB Boil Out Schedule .docx Download DOCX • 15KB En Espanol 3.7.23 .docx Download DOCX • 1.34MB Previous Next

< Back The Loop 9.18.23 The Loop 9.19.23 .docx Download DOCX • 596KB En Espanol The Loop 9.19.23 .docx Download DOCX • 587KB 2023 Staffing Level District 4 09.18.23 .pdf Download PDF • 139KB 2023 Staffing Level District 1 09.18.23 .pdf Download PDF • 138KB 2023 Staffing Level District 3 09.18.23 .pdf Download PDF • 139KB 2023 Staffing Level District 2 09.18.23 .pdf Download PDF • 142KB Safety Training Instructions .pdf Download PDF • 801KB IMET Classes .pdf Download PDF • 379KB NABIT Update_Cookie Procedures June 2023 .pdf Download PDF • 4.31MB Previous Next

Buns Burgers & Big Ideas Welcome to "Buns, Burgers & Big Ideas" - your go-to podcast for QSR management excellence. Each week, we deliver practical leadership strategies and industry insights designed specifically for quick service restaurant managers and aspiring leaders. From team development to operational efficiency, we provide actionable tips to help you excel in the fast-paced world of food service. Join our community of QSR leaders and transform your management approach. Be sure to subscribe, we will have new episodes weekly starting January 9th. Start Your Leadership Journey Now! Over 35 Years of QSR Experience Riley & Eric are here to guide you on your leadership journey! Share Big Ideas Find our contact info below and share your story! Community Support Join our community of QSR Leaders! Meet Your Hosts Riley and Eric are excited to be your hosts and this podcast has been a vision of thiers for awhile. Learn more about them below! Eric Jaworski Podcast Host, Leadership Expert, and Veteran Eric Jaworski is the co-host of Buns, Burgers and Big Ideas, a leadership-focused podcast that blends real-world experiences with actionable insights for personal and professional growth. A seasoned leader, Eric brings a wealth of expertise as a Maxwell Certified Coach and Certified Behavioral Specialist, equipping him with unique tools to inspire and empower audiences. Currently serving as Vice President of Operations for a multi-unit organization, Eric oversees 30+ restaurants and leads a team of over 1,500 employees. His leadership philosophy focuses on developing high-performing teams, fostering a positive culture, and achieving operational excellence through innovative and people-centered strategies. Eric’s leadership credentials are further shaped by his service as a Staff Sergeant in the Army Reserves for over 12 years, including tours in Iraq and Afghanistan. His military experience has instilled discipline, resilience, and a profound commitment to teamwork—values that underpin his leadership philosophy and podcast discussions. Whether sharing lessons from the battlefield or insights on personal and professional development, Eric is passionate about helping others unlock their potential. Buns, Burgers and Big Ideas reflects his dedication to empowering individuals to lead themselves and others with purpose, clarity, and confidence. Riley Shine Podcast Host Riley Shine, co-host of “Buns, Burgers, and Big Ideas,” brings over 10 years of restaurant industry experience and a passion for leadership development to the podcast. Starting as a crew member, Riley’s journey included roles as a shift manager, department manager, and a pivotal position on the technology team, where he ensured restaurants had the tools for success. Now part of the development department, Riley focuses on helping leaders discover their full potential. Creative at heart, Riley honed his video editing skills during a summer job at a skydiving center and now channels that expertise into podcast production. When he’s not shaping great conversations, he’s DJing weddings, parties, and more, blending his love for music, technology, and creativity. Known for his kind and supportive nature, Riley’s motivation stems from his peers and a desire to set a positive example—especially for his younger sister. On the podcast, he adds humor, and a unique creative perspective, making each episode both insightful and fun. Want to be a Guest? Connect with us and share your story! Send us an email at bx3leadership@gmail.com or Text‪ us @ (608) 728-8103‬! Join Us! Join our community and receive exclusive content! Subscribe Thanks for submitting!

< Back The Loop 10.24.23 The Loop 10.24.23 .docx Download DOCX • 1.82MB En Espanol The Loop 10.24.23 .docx Download DOCX • 1.80MB QR Code Checklist User Guide.MCD.Spanish .docx Download DOCX • 1.62MB QR Code Checklist User Guide.MCD.English .docx Download DOCX • 1.65MB SLIPSAFE ONE PAGER 2023 .pdf Download PDF • 1.92MB 2023 Staffing Level Huntley-Neo District 10.23.23 .pdf Download PDF • 125KB 2023 Staffing Level Rockford-Riveters District 10.23.23 .pdf Download PDF • 125KB 2023 Staffing Level Madison-Invincible District 10.23.23 .pdf Download PDF • 127KB 2023 Staffing Level Beloit- Octagon District 10.23.23 .pdf Download PDF • 125KB GWOS Incentive Results .xlsx Download XLSX • 10KB IAM Halloween Flyer .pdf Download PDF • 42KB Previous Next

KNOWLEDGE VIDEOS IAM Knowledge Videos IAM Knowledge Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing Counterfeit Money 02:14 Play Video Now Playing Digital Experience Episode 1 Curbside 03:40 Play Video Now Playing Cones & Sundaes 02:24 Play Video Maintenance Videos Maintenance Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing McD US Grill Recovery 04:29 Play Video Now Playing Bunn Clean Brewer 02:57 Play Video Now Playing Curttis Brewer 04:58 Play Video LOV Operations Videos

< Back Archways to Opportunity At Iron Arch McDonald’s, we believe that education is a true game-changer. We’re proud to provide employees with tools and world-class training that help them succeed. Archways to Opportunity is not a one-size-fits--all solution, but an overarching education strategy that meets people where they are. Archways to Opportunity is a benefit for all of our employees after they have been employed for 90 days. Employees must work a minimum of 15 hours per week to qualify for Archways to Opportunity benefits. The Archways program offers: English language program to help our employees and their immediate family learn to speak English. High School Diploma Program for our employees and any immediate family member who would like to achieve this milestone. All graduates also receive a career focus certification in one of many areas of concentration. College Degree Program helps our employees achieve their college dreams whether it be an Associates, Bachelor’s, or master’s degree by offering $2,500 per year to help with college expenses ($3,500 for Swing, Department and General Managers). The Archway’s Mentoring program works like a college counselor but with a much broader base of knowledge to help you find the program that best fits your needs, whether it be an on-line program or a traditional program. Visit archwaystoopportunity.com or for specific questions contact the office at office@iammcd.com . Previous Next

< Back Deb Benson General Manager deb@iammcd.com

< Back Leave of Absence (LOA) If you find one of your team members is having difficulty balancing the demands of a job combined with school obligations, family issues, travel, or other reasons, talk to them about taking a temporary leave of absence. Guarantee of same position is not granted, however guarantee of same pay rate is, following State guidelines. Previous Next