Search Results

< Back The Loop 10.3.23 The Loop 10.3.2023 .docx Download DOCX • 46KB En Espanol The Loop 10.3.23 .docx Download DOCX • 637KB SLIPSAFE ONE PAGER (2) .pdf Download PDF • 1.92MB Preshift Checklist .pdf Download PDF • 42KB 2024 pace standings .xlsx Download XLSX • 14KB GWOS October Incentive .pdf Download PDF • 365KB MOCNI Promotions .docx Download DOCX • 16KB GWOS Promotions .docx Download DOCX • 14KB ILIA Promotions .docx Download DOCX • 16KB 2023 Staffing Level Beloit- Octagon District 10.02.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison-Invincible District 10.02.23 .pdf Download PDF • 126KB 2023 Staffing Level Huntley-Neo District 10.02.23 .pdf Download PDF • 123KB 2023 Staffing Level Rockford-Riveters District 10.02.23 .pdf Download PDF • 124KB Previous Next

< Back The Loop 2.28.23 Daily Sales Record Congratulations to Pedro and his team at Odana for their amazing sales day on February 24th. They had $21,879.59 in sales. GREAT JOB! Community It was another busy week in our communities. Rich’s chili won best chili and a competition and Sam and her team at Mulford hosted a successful McTeacher Night. Shout Out Congratulations to Raziel at Woodstock for this awesome guest shout out on Facebook! Digital Experience Ready on Arrival is here! Congratulations to Chrysler Dr., Mulford & Milwaukee Rd on their great ROA execution shops last week. The ROA simulator is still available on Fred or this link. Digital Stats – February Month To Date Digital usage 25.94% of transactions Digital OSAT – 65% Calendar February 28th – GM Patch Calls 130p-230p March 1st – All GM/Staff meeting 9a-4p 557 E Grand Ave, Beloit, WI 53511 March 1st – Happy 29th McD Anniversary Chrissy Bogadrus March 1st – Happy 16th McD Anniversary Oscar Hernandez March 2nd – Happy Birthday Kate Eisenreich March 5th – Release Payroll Wisconsin Only March 6th – ILLINOIS PAYDAY Promotions & Marketing Updates – ALL Restaurants March 8th – Bacon Ranch McCrispy Iron Arch Start Selling **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Bacon Ranch McCrispy The new Bacon Ranch McCrispy starts on March 8th. All training materials were sent in the Nabit box. This includes the red FIFO bottles for the ranch. The sandwich will be into the new Flavors of Love pouch or box. These paper goods will be used for all limited time offer sandwiches going forward so please keep remaining stock when the promotion is over. Need more information? This link will take you to the Nabit page. The manager at a glance is attached. Breakfast OEPE This past week we finished with our Breakfast OEPE for the peak at 107 seconds. Phenomenal job as an organization finishing 35 seconds faster than last year. The following locations did not finish under 120 and have some work to do to catch up: 2504, 4231, 13650 19354, 22424, 23691, 34623 and 38131. With that being said, we also lowered our total Breakfast OEPE for the month to 130! This is 25 seconds faster than where we were at in the middle of February. We are so proud of the tremendous focus we have placed on meeting and ultimately crushing our goals together. As we make Breakfast OEPE a fabric of who we are it will become easier and easier to consistently hit these numbers. Labor is not an excuse to not hit numbers and in fact the faster we are the better our labor is. See this example: Labor for Breakfast 7-9 last week was a 23.07% while hitting 107 OEPE Labor for Breakfast 7-9 two weeks ago was a 23.66% while hitting 151 OEPE eProdction Have you run out of slots on the UHC screen. Please see the attached instructions to add more slots to the monitor. Voice Our VOICE results have been dipping the last couple of months. This is a trend that we must reverse quickly. As we improved our overall operations, we have seen a decline in our customer facing metrics. Let's put the energy and focus back into our guests. What are they telling us and how can we be better? Accuracy and Cleanliness are the organizations two biggest customer facing opportunities. Let's continue to look to put the right food in the bag with better managed shifts. We would recommend using some FRED training such as order accuracy videos to subsidize your teams training. Fish Fridays Lent is upon us. While we do not have any fish specials, we need to ensure that we are ready for a higher product movement for fish, especially on Fridays. Here are some things to check for the Lenten season. Vats are programmed, enough UHC Slots, baskets in good shape, have enough trays and wire racks, Double Filet-o-Fish on all kiosks, and eProduction settings correct? National Equipment Standards Survey McDonald’s is changing their restaurant and equipment standards in 2024 for CO2 Detector systems and adding the need for automatic/no touch paper towel dispensers and faucets. Please complete the CO2 & Sink Survey by March 14th. New Apparel Store Is Live Iron Arch Apparel Store (click this live link) We have many new updates: - You can order anytime you like. - Orders can now be shipped to your house or an in-store pick-up option. - New apparel items - Women's or Men's sizes - You have the choice of an Iron Arch or Bucciferro Family McDonald’s Logo Please let us know if we missed anything, We hope you enjoy it! Last Call - In-Person Leadership Transitions Last call for the March 29th – 31st in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com by March 7th if you have any students. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. $6 McNuggets – GWOS & #32257 ONLY Please be prepared to sell more nuggets. $6 nuggets start March 6th and end March 26th (#32257) and April 2nd (GWOS). Ensure that you are ready with baskets, trays, sauces, boxes and increase your trays on eProdution if needed. Staffing Levels – 2.28.2023 Please see the attached staffing levels as of February 28th. If you have questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 14KB MOCNI Promotions .docx Download DOCX • 16KB ILIA Promotions .docx Download DOCX • 15KB Boil Out Schedule .docx Download DOCX • 15KB Bacon Ranch McCrispy Chicken AAG for Manager_English .pdf Download PDF • 6.66MB eProduction Extra Items UHC Screen .docx Download DOCX • 499KB 2023 Staffing Level Monroe Patch 02.28.23 .pdf Download PDF • 117KB 2023 Staffing Level Rockford Patch 02.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Belvidere Patch 02.28.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.28.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 02.28.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 02.28.23 .pdf Download PDF • 121KB En Espanol 2.28.23 .docx Download DOCX • 1.85MB Previous Next

Get tons of discounts from different merchants including Verizon, T-Mobile, eBay, Apple and more! < Back McDPerks ¡Aproveche el programa de descuentos McDPerks para obtener grandes descuentos en mercadería, entretenimiento, viajes y más a través del Programa McDPerks! Este es un programa gratuito para todos los empleados de McDonald's: registrarse es simple y gratuito, vaya a mcdperks.perkspot.com para registrarse, asegúrese de conocer su Número Nacional de Restaurante (NSN). Previous Next

< Back Free and Discounted Meals! One of the best things about working at McDonald’s is the food. When you work a scheduled shift, you are eligible to receive one meal for yourself at the employee half-price discount! This must be eaten in the break room before or after your scheduled shift or during your break. Off-duty employees may purchase food at their restaurant at a 30% discount any time they are not working. Food must be rung on the customer side. Drinks, Shakes and O.J. are considered food items. As soon as you are directed to go on break, you must immediately punch out and then stand on the customer side for your food. All employees can participate in the National Employee discount program. McDonald’s employees can purchase food at participating McDonald’s restaurants nation-wide at a 30% discount. Employees must download the McDonald’s app and sign in using the same email you use for McDonald’s employment. The National Employee 30% Discount coupon will appear in the McDonald’s app under “deals”. Non-Product Items are not included (i.e., plates, happy meal toys) in the 30% or 50% discount. Please allow customers to be served first while you are off the clock Your restaurant can be eligible for free food every month! LIKE RIGHT NOW! Like personal grocery shopping, we have a budget If we are under that budget (3.5%* “Food over base”) *percentage subject to change You can get a free meal for your scheduled shift from the 3rd of the month through the 2nd the following month. The guidelines are as follows: All employees from crew to managers get one free meal per shift up to $12.00 in value. This meal can be taken home or eaten at the Restaurant. If working more than 8 hours, employee can take two free meals during their shift. All free meals must be rung up through the register and are not to be made by the employee receiving the free meal. Previous Next

< Back Archways to Opportunity At Iron Arch McDonald’s, we believe that education is a true game-changer. We’re proud to provide employees with tools and world-class training that help them succeed. Archways to Opportunity is not a one-size-fits--all solution, but an overarching education strategy that meets people where they are. Archways to Opportunity is a benefit for all of our employees after they have been employed for 90 days. Employees must work a minimum of 15 hours per week to qualify for Archways to Opportunity benefits. The Archways program offers: English language program to help our employees and their immediate family learn to speak English. High School Diploma Program for our employees and any immediate family member who would like to achieve this milestone. All graduates also receive a career focus certification in one of many areas of concentration. College Degree Program helps our employees achieve their college dreams whether it be an Associates, Bachelor’s, or master’s degree by offering $2,500 per year to help with college expenses ($3,500 for Swing, Department and General Managers). The Archway’s Mentoring program works like a college counselor but with a much broader base of knowledge to help you find the program that best fits your needs, whether it be an on-line program or a traditional program. Visit archwaystoopportunity.com or for specific questions contact the office at office@iammcd.com . Previous Next

< Back Weekly Email Archive Weekly Email Archive Hey Team! We've heard you all would like access to view the weekly emails on our website! Well we are making that happen. Please see the past editions of the weekly email for the 4th quarter of 2022 along with the first few updates from January 2023. This will be the new home for weekly updates going forward. In order to better communicate with our teams we hope this new location will be beneficial. Your GMs and the Store Mail will still get a copy of these updates. Thanks! Weekly Update 10.4.22 .pdf Download PDF • 328KB Weekly Update 10.11.22 .pdf Download PDF • 541KB Weekly Update 10.11.22 Spanish .pdf Download PDF • 515KB Weekly Update 10.18.22 .pdf Download PDF • 383KB Weekly Update 10.18.22 Spanish .pdf Download PDF • 372KB Weekly Update 10.25.22 .pdf Download PDF • 574KB Weekly Update 10.25.22 Spanish .pdf Download PDF • 540KB Weekly Update 11.1.22 .pdf Download PDF • 912KB Weekly Update 11.1.22 Spanish .pdf Download PDF • 908KB Weekly Update 11.8.22 .pdf Download PDF • 586KB Weekly Update 11.8.22 Spanish .pdf Download PDF • 590KB Weekly Update 11.15.22 .pdf Download PDF • 603KB Weekly Update 11.15.22 Spanish .pdf Download PDF • 606KB Weekly Update 11.22.22 .pdf Download PDF • 654KB Weekly Update 11.22.22 Spanish .pdf Download PDF • 661KB Weekly Update 11.29.22 .pdf Download PDF • 657KB Weekly Update 11.29.22 - Spanish .pdf Download PDF • 658KB Weekly Update 12.6.22 .pdf Download PDF • 940KB Weekly Update 12.6.22 Spanish .pdf Download PDF • 798KB Weekly Update 1.3.23 .pdf Download PDF • 347KB Weekly Update 1.3.23 Spanish .pdf Download PDF • 334KB Weekly Update 1.10.23 .docx Download DOCX • 1.27MB Weekly Update 1.10.23 Spanish .docx Download DOCX • 1.27MB Weekly Update 1.24.23 .docx Download DOCX • 1.92MB En Espanol Electronico Semanal 1.24.23 .docx Download DOCX • 1.92MB Previous Next

< Back The Loop 9.18.23 The Loop 9.19.23 .docx Download DOCX • 596KB En Espanol The Loop 9.19.23 .docx Download DOCX • 587KB 2023 Staffing Level District 4 09.18.23 .pdf Download PDF • 139KB 2023 Staffing Level District 1 09.18.23 .pdf Download PDF • 138KB 2023 Staffing Level District 3 09.18.23 .pdf Download PDF • 139KB 2023 Staffing Level District 2 09.18.23 .pdf Download PDF • 142KB Safety Training Instructions .pdf Download PDF • 801KB IMET Classes .pdf Download PDF • 379KB NABIT Update_Cookie Procedures June 2023 .pdf Download PDF • 4.31MB Previous Next

< Back The Loop 2/7/23 Welcome to The Loop! The Loop is an easy way to stay “in the loop” for the goings on of Iron Arch & McDonald’s. Everything in one place. Need to go back and see an old issue? They are now archived on the Team Center under, you guessed it, The Loop. Or click this link . Community Events It was a busy week last week with community events. Thank you to all the restaurants that hosted an event. Guest Shout Out Here is a guest shout out for Kate and her team at Byron. Great Job! “I was at the Byron McDonald’s at 9pm on a Friday night and the manager was absolutely killing it. The store had gotten slammed both drive thru and lobby and the manager did an amazing job treating each customer with absolute kindness and customer service. He is an asset to your team. I wish I had gotten his name. I hope you can share.” Digital Experience We need to ensure that every guest that we contact via curbside or table service is asked “Do you have everything you need?”. “Hello Sally, thank you for using curbside, do you have everything you need?...”Thank you, have a great day” Digital Stats – February Month To Date Digital usage 26.25% of transactions Calendar February 7th – GM Patch Calls 130-230p February 8th – Kitchen DM Meeting 9a-4p Nick’s Market @ #5836 Mulford 314 N Mulford Rockford IL and Michael’s Market @ #94 Madison Rd. 1443 Madison Rd. Beloit WI February 8th – NABIT Webcast (130p or 330p) (Register Here) February 12th – Release Payroll – ILLINOIS ONLY February 13th – WISCONSIN PAYDAY! February 14th – Happy Valentine's Day February 14th – GM Patch Calls 130-230p Promotions & Marketing Updates – ALL Restaurants As soon as product arrives – Shamrock Shake & Shamrock Oreo McFlurry Start February 14th – Famous Meals 2.0 All Iron Arch Selling Start **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: February 7th – Station Guide Audit February 7th – Sink Sticker Survey February 14th – People Brand Standards Visit Readiness February 14th – Best Burger Readiness Survey #2 Shamrock Shake Readiness The Shamrock Shake and Shamrock McFlurry will be activated on the POS on February 8th. Please place the keys in product outage immediately to avoid guest dissatisfaction. Once the syrups have been received, please start the Shamrock Event ASAP. Once this has started, please put a message on your static reader board. Digital reader boards will be updated on the 10th. Superbowl Sunday! Show your favorite team support and wear a jersey this Sunday, February 12th for Super Bowl Sunday! It doesn't have to be the Chiefs or Eagles, or even football for that matter! Show your "McDonald's Team Spirit" and take lots of pictures and submit them to office@iammcd.com Ready On Arrival Ready on Arrival begins on February 22nd. There are now training videos on the ROA Nabit page on @mcd. If you missed the webcast, the recording is on there as well (LINK). While ROA may not seem difficult, there are some procedural changes for all pickup points at the restaurants. Please watch the training videos and open the NABIT ROA box that will arrive at your restaurant. Training is also available for managers and crew through Fred. Simply click this logo within the Crew Training or Shift Leadership collections. Winter Safety Due to rising and falling temperatures please remember to salt all sidewalks and areas with ice in the parking lot daily. We need to be proactive to prevent guest and employee injuries due to slip and falls. The amazing sunshine during the day, combined with freezing temperatures overnight created very slippery surfaces. In-Person Leadership Transitions There is still room in the March 28th – 30th in-person leadership transitions. This 3-day course will be held at the office and be combined with some operational instruction at a restaurant. All students must have all 16 modules completed prior to the class. Please email amyo@iammcd.com if you have any students. Save the Date – All GM/Staff Meeting Our general manager/staff meeting will be held on March 1st from 9a-4p at the Beloit Sports Center. The Beloit Sport Center is located at 557 E Grand Ave, Beloit, WI 53511. You do not have to wear a McDonald’s work uniform if you do not want to, business casual is fine. Lunch will be served around 12. There will be some snacks and refreshments but feel free to bring some of your own. If there are any topics you want discussed, please let your leadership team know no later than February 14th. We look forward to seeing everyone soon! Best Burger Readiness – Don’t Forget Please complete this Best Burger #2 Survey by February 14th. All Iron Arch restaurants will be on a max run size of 6 NO LATER THAN FEBRUARY 14th. Deployment schedules for each patch will be determined and start in mid-March. People Brand Visits Just a reminder that all signs relating to our recent People Brand Visits are to remain in place until otherwise notified. Please make sure your restaurant team understand that the following signs should not be removed without Supervisor permission: HR Stop Sign (English and Spanish) with QR Codes linking to updated Survey Summary, Current Employee Handbook and Zero Discrimination Policy. Current 10 in 1 Poster (which includes information on "Mitigating workplace violence" Crew Wellness Check Poster (posted near time clock) To ensure all restaurants are compliant, we are asking that all General Managers complete this People Brand Visit Readiness Survey by February 14th. If you find you are missing any of the forms listed, please email office@iammcd.com ASAP for replacements. Back Up CO2 Air Gas Cylinders While reviewing our contract with Airgas we noticed many of our restaurants have more than 2 back up cylinders. The next time a location needs a full cylinder call the 800 number at 800-772-8144 and tell them how many empty cylinders need to be picked up and how many full cylinders need to be delivered. They will only pick up when making a delivery for a full cylinder. The cylinders must be visible and all in one spot where they typically would drop off. If you have any questions please email riley@iammcd.com . Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. RHS Security Patch Updates We have a couple restaurants that have some updates upcoming. You'll know the update is running if you see the below message on any of your registers. This will cause your POS Open to take a little longer. Please do not reboot any of your POS devices until everything is finished, and call ATOS if it takes longer than 30min or you can't complete your POS for some reason. The following restaurants are scheduled: 2317 - 2/8 31419 - 2/9 32257 - 2/9 94 - 2/13 3488 - 2/13 26906 - 2/15 29838 - 2/15 4231 - 2/16 25899 - 2/20 26289 - 2/20 5612 - 2/27 6275 - 2/27 Famous Order 2.0 The Famous Order begins on February 14th. While the artist behind the famous tray won’t be revealed until the Super Bowl, the meal will consist of a cheeseburger, QPC, large fry, 2 large drinks and an apple pie. DO NOT OPEN THE PROMOTIONAL PACKAGING, TRAINING MATERIALS OR ANY OTHER INFORMATION EARLY! DO NOT HAND OUT THE T-SHIRTS. Sanitation Class There is still room in both the Rockford and Madison classes on February 21st. Please note that all of the State Food Safety training must be completed prior to the exam day. Martin Brower Survey Please complete the Martin Brower Customer Satisfaction Survey by February 28th. Let your voices be heard and enter to win a chance some prizes. Scan this QR code to take the survey. Answers are confidential. Spanish IMET Training There will be an online IMET training in Spanish on February 23rd from 2pm – 5pm. If you have a manager who would benefit from this training, please use this link to register. Staffing Levels – 2.6.2023 Please see the attached staffing levels as of February 6th. If you have questions, please ask your Operations Supervisor. ILIA Promotions .docx Download DOCX • 15KB MOCNI Promotions .docx Download DOCX • 16KB GWOS Promotions .docx Download DOCX • 14KB Boil Out Schedule .docx Download DOCX • 15KB 2023 Staffing Level Rockford Patch 02.06.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 02.06.23 .pdf Download PDF • 114KB 2023 Staffing Level Madison Patch 02.06.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 02.06.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 02.06.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 02.06.23 .pdf Download PDF • 123KB En Espanol Electronico Semanal 2.7.23 .docx Download DOCX • 2.01MB Previous Next

< Back The Loop 4.18.23 Operations : 85% OSAT from 7am – 9am with 3 surveys/restaurant completed a day by May 31st. Technology : Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It : Have 90% trained in restaurant fix it team by July 1st. Public Relations : Ownership of community events back to restaurant leadership by July 1st. Operations Coordinato r: Virtual orientation version 1 ready for implementation for website by May 1st. Training : Create an interactive Shift Leadership Roadmap by June 1st. Office Manager : Streamline all AMEX policies/procedures by July 2023. Human Resources : Office staff 100% trained on employee relations by May 31st. Digital Experience Restaurants will be receiving a ROA/MOP troubleshooting guide later this week. Please utilize this guide to help your guests with any ordering issues they may have. Restaurants will receive two, one for DT and one for front. Digital Stats – Month to Date Digital usage 25.37% of transactions Calendar April 18th – Best Burger Taste & Train @ Odana (Beloit, Belvidere & Rockford 1pm/Madison & Monroe 3pm) April 19th – NABIT ROA Webcast 3p-4p ( Register Here ) April 22nd – Happy Birthday Isabel Simon, Tonya Rykowski & Miguel Palomares! April 23rd – Release Payroll – Illinois Only April 24th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants April 17th – Bacon Ranch McCrispy Phase Out Begins (ends 4/30) April 24th – Last Day Masked Singer HM April 25th – Start Guardians of the Galaxy HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 18th – Water Heater Survey April 25th – G M Community Interest Survey Operations WIG Update – From the desks of the Operations Managers As you may have seen WIG readiness & execution shops have been taking place throughout the organization. Week 5 starts next week and Nick & Mike will begin conducting execution shops. Restaurants that have less than 10 responses will be targeted first and then other lower performers. Reminder, if we execute at a high level and ask every customer from 7-9 it increases our chances of improving with more detailed tactics. How is Iron Arch doing so far? Week 1 = 74.5% (0.76 surveys per restaurant per day) Week 2 = 77.1% (0.87 surveys per rest/day) Let's continue to stay laser focused on our WIG. 85% VOICE 7-9 with getting 3 surveys per day. Execution = Results. Water Heater Survey Don’t forget to complete this quick survey about your water heater by April 18th. Henny Penny Fryers For those of you with Henny Penny fryers, your McCrispy settings may be incorrect. To ensure that food safety is 100%, please see the attached directions to check and change the McCrispy settings if needed. Please ask your Operations Supervisor if you have questions. AMEX Expectations Please see the attached document that contains the expectations for AMEX cardholders. All receipts must have the restaurant number that the purchase was for. Please ensure that the photo you submit is clear. Beginning now, please keep your paper receipts or photos for 60 days to ensure that we are ready if a receipt does not show up after the upload. Remember, all AMEX receipts are due by the 15th of the month. Mac Sauce Cup Event Our digital guests will have the opportunity to add Big Mac sauce in cups to their orders. Beginning on April 27th, digital guests can add up to 5 sauce cups to their orders. These cases will be arriving the week of April 17th, DO NOT OPEN until April 25th. Again, we DO NOT SELL until April 27th. Please see the NABIT website or your April NABIT training kit for additional information. BINGO!! Bingo has begun, have you checked off a square? Get the word out to your teams, build excitement, and get a BINGO!! Tempering Cheese By now, your restaurant should be utilizing the small pans for tempering cheese. Each pan holds 4 stacks of 20 cheese slices so 1 sleeve fits in 2 small pans. The yellow and green tempering stickers should also be in use. If you need help with placing these, please ask your Operations Supervisor. Additional information is available on the NABIT website or in your April NABIT training kit. General Manager Community Event Interest As our footprint has expanded and our communities become more involved, we need help for our events. Please complete the General Manager Community Interest survey by April 25th. Our goal in this survey is to get honest feedback on your thoughts and interest in participating/hosting community events in and outside of the restaurant. Several of you have expressed interest in participating more; we want to make that happen! Food Safety Webcast Did you have a chance to attend the Food Safety webcast last week? It was full of useful information. Please see the attached documents about EcoSure visits and a food safety travel path. If you have any questions, please ask your Operations Supervisor. Staffing Levels 4.17.2023 Hiring season is upon us. It’s time to prepare for summer. Please see the attached staffing levels for April 17th. If you have any questions, please ask your Operations Supervisor. American Express expectations .docx Download DOCX • 96KB Henny Penny LOV Fryers - McCrispy USA .pdf Download PDF • 249KB preshift .docx Download DOCX • 18KB GWOS ILIA Food Safety Call .pdf Download PDF • 940KB GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB 2023 Staffing Level Rockford Patch 04.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 04.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 04.18.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.17.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 04.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 04.17.23 .pdf Download PDF • 121KB En Espanol The Loop 4.18.23 .docx Download DOCX • 442KB Previous Next

< Back The Loop 3.28.23 Hamburger University Graduate Congratulations to Becky on her completion of Hamburger University Sales Record Danielle and her team at Classic had a new daily sales record of $14,500 on March 17th. Great Job!! Congratulations Chelsea was the Martin Brower Satisfaction Survey grand prize winner!! Congratulations! Guest Shout Out Here is a guest shout out for Antonia at University “I honestly believe this employee deserves recognition for work. I usually stop at this McDonald's when I pick up my grandkids from school on Fridays. I had not had the pleasure of meeting her until today. She is super friendly and delightful. She did her best to make us feel very welcomed. I look forward to seeing her more often. I don't usually take time to do this, but she is hard working and deserves the recognition.” Cubs Game Winners Congrats to Chelsea at Beloit and Erin at the Oasis for having the best VOICE as discussed at the GM meeting and ultimately winning some tickets to the Cubs opening week games. Way to go!! Digital Experience Does your front counter POS have a label reminding crew to ask about the rewards app? If not, please utilize the label maker and post, “Hi, will you be using the rewards app today?”. Digital Stats – March Month to Date Digital usage 25.02% of transactions Calendar March 30th – Clean Up Employee Roster – ALL April 1st – Happy Birthday Jared Sadewater April 1st – Happy Birthday Hailey Benish April 2nd – Release Payroll Wisconsin Only April 3rd – ILLINOIS PAYDAY Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) April 3rd – Last Day Karma’s World HM April 4th – Start Masked Singer HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others GWOS ONLY – Bold Iced Coffee GWOS restaurants are in the process of transitioning to Bold Iced Coffee. Your restaurant may already have the new product. Please look at the following dates and watch this quick 3-minute video on all things iced coffee. Key Dates for the Transition: · Week of March 5—NABIT Kits delivered to the restaurants (Training Materials) · March 20—POS logistics will change— (Recipe and WRIN numbers attached to Iced Coffee will change from Smooth to BOLD) · March 20—Deplete your current supply of Smooth Blend Iced Coffee (WRIN 00093-114) and start using the NEW Bold Blend Iced Coffee (WRIN 13257-001) o The DCs will assist the restaurants in reducing their supply of Smooth Blend and implementing the BOLD Blend o NOTE: There is NO BUY BACK for any remaining Smooth Blend Iced Coffee Were you able to make it out of the bottom? How far away are you from the Iron Arch average? What are some small changes that you can make to get out of the bottom? If you made it out of the bottom, what did you do and what can you show your fellow GMs to help them get out of the bottom? Voice Results Please see the attached Voice bonus amounts for March 1st – 16th. The Rockford Patch received $275 with Beloit just behind at $240! The total earned was $905, but $2,260 was still left on the table! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. Breakfast OEPE We are proud to say that every one of our restaurants this past week finished under 120 seconds! Way to work as a team for all of us to get there!! What a trend we are excited to continue!! Listening Survey Don’t forget to keep going on the Listening Surveys. Nice job Beloit & Court St for completing 100% of your surveys. April 19th is the last day for surveys and our response rate goal is 85% of every restaurant. Boil Outs Boil outs are nearly complete with just three remaining. March 28th & 29th – Huntley North 30th & 31st – Carpentersville April 3rd & 4th – Huntley South GWOS Promotions .docx Download DOCX • 20KB ILIA Promotions .docx Download DOCX • 22KB MOCNI Promotions .docx Download DOCX • 25KB Voice 3.21.23 .xlsx Download XLSX • 20KB En Espanol Loop 3.28.23 .docx Download DOCX • 1.22MB Previous Next

Check out our insurance policy! < Back Insurance Benefits Para la tripulación: después de 1 año de empleo, se ofrece seguro médico a través de Blue Cross Blue Shield para los empleados que trabajan un promedio mínimo de 30 horas por semana. Los gerentes son elegibles para la cobertura de seguro inmediatamente después de convertirse en gerentes. La inscripción abierta se lleva a cabo una vez al año, generalmente en noviembre/diciembre para la inscripción de enero. La inscripción en el seguro NO se ofrece en ningún otro momento del año A MENOS QUE el empleado sea elegible por primera vez, es decir, su primer aniversario, un gerente recién ascendido o contratado, o el empleado pierda su cobertura de atención médica actual. Cualquier consulta de cobertura de seguro debe enviarse a través del formulario del sitio web de Iron Arch, "Solicitud de cobertura de seguro". Se recomienda visitar www.healthcare.gov Cualquier consulta sobre cobertura de seguro debe enviarse a través del formulario del sitio web de Iron Arch, "Solicitud de cobertura de seguro". https://forms.iammcd.com/232125033642949 Previous Next

< Back The Loop 3.21.23 Sales Record Congratulations to Pedro and the Odana team for once again hitting a new sales record. On the 17th they did $24,381.25 in sales! Guest Shout Out Here is a guest shout out to Heather and her University team. Great Job! “I wanted to pass along my appreciation for your amazing staff at the University Avenue /Madison address. I stopped there on Saturday night after spending my third full day at a nearby hospital following my husband’s surgery for a broken back. I pulled into your drive through and ordered! Drove to the window and could NOT locate my wallet anywhere in my purse/front seat!! I was in a panic and really needed that amazing Diet Coke! When she opened the window I asked that she cancel the order and explained my situation!! Without skipping a beat she responded with a “Nope..it is all prepared and we want you to enjoy it”!! After the last long days that was just the boost I needed!! When I got home I located the wallet!! Thankfully!! The next day I drove through again and was happy to see her again!! I offered to pay her again..and she said it is totally fine and they were happy to help My day!! If Kiara (not sure of spelling) is any indication how you train all your people. BRAVO!!! She needs some recognition for her kindness and it is something that I will always take with me!! THANK YOU!!!” Digital Experience – Best Bet Please utilize the training videos to help your teams with ROA issues. All videos are on @mcd on the Ready on Arrival NABIT page. Curbside & Table Service Drive Thru Front Counter Digital Stats – March Month To Date Digital Usage - 24.99% of transactions Calendar March 21st – Happy Birthday Michael Peschel! March 21st – GM Patch Calls 130p-230p Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 21st – eProduction Baseline Survey March 21st – Auto Greeters Updated Is your restaurant still on the bottom performer list? What can you do to shave off a few seconds or increase your score by a percent? Are any of your fellow patch GMs on top and you can reach out? WOW, in 3 days, we sold 15,000 PIES as an organization!! Breakfast Voice We are off to an extremely solid start with our new goal. We received 16 responses yesterday and are at 100%!! We started just a few days ago with 1 or 2 responses as an entire team. We are making progress. For some it may feel slow going but we are making progress. We are down to 10 restaurants that do not have responses. What will help us get there? There are a few tactics that we have asked of the team. Hang up the flyer, drive the VOICE incentive. I am strongly encouraging all of us to look at our hospitality cues and if our team at the points of contact are delivering on those. Points of contact would be at the order point, cashier booth and present booth. Identity those handful of people who typically work 7-9 Sunday through Saturday and let's have the right conversations. With that being said, we must also get the receipts into the hands of our guests. They are to be given out every time. We are fast sitting at 100 seconds Peak Breakfast OEPE for the month as an organization. Only 32257 and 5612 were above 120 this past week with both ending in the 120s. Now we must add the cherry on top with hospitality. Let's continue to put the effort in everyday until we build the next foundation of success with VOICE. The train is starting to leave the station. Make sure to get yourself and the team on board before it does. Let's do this together! We currently have 35667 leading the way with 20 responses at 95%. Nicely done! New Things on The Way The new Iron Arch training center is under way. Very exciting and stay tuned for updates. Listening Survey Keep working on the surveys. Feedback from the team is very important and the more responses we receive the better. Please utilize the QR Code below or on the flyers in your restaurants. PACE The Ops PACE team has compiled the following top areas of focus based on year-to-date 2023 brand protection visits and Operations Excellence Assessments: Food Safety (EcoSure and Health Department Inspections): · Restaurant cleanliness (floors, equipment, and walls), good hygiene practices (disposable gloves and other personal hygiene procedures), and food packaging procedures Health & Safety: · Exterior walking surfaces in good repair and electrical outlets, connectors, and cords in good repair Operations Excellence Assessment: · Speed of service across the drive-thru (OEPE), curbside and in-restaurant (R2P + fulfillment) omni channels · Elevating the digital customer experience (executing as designed) through a focus on a digital crew prompt (e.g., “Hi! Will you be using your McDonald’s App today?”) and using the guest’s name at key interaction points across all omni channels. · Strengthening production management through UHC product holding times and holding levels sufficient per posted product level charts, and products within secondary shelf lives. Shamrock Even Phase Out And just like that, the Shamrock is on the way out. The phase out is March 20th – April 2nd. Please work within your market to deplete your shamrock syrups by April 2nd. We will be starting a new flurry LTO in April and to avoid service barriers, need to be out of Shamrock. Sabbatical and PTO Pay Out This is your last chance to submit for sabbatical and PTO pay out for the quarter. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. MOCNI Promotions .docx Download DOCX • 25KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 21KB Boil Out Schedule .docx Download DOCX • 21KB En Espanol 3.21.23 .docx Download DOCX • 1.62MB Previous Next

Earn PTO as you work! Read about our PTO policy! < Back Paid Time Off (PTO) Todos los empleados comienzan a ganar PTO inmediatamente en función de la cantidad de horas que trabajan en cada período de pago. La tripulación puede comenzar a usar el PTO acumulado después de 6 meses de empleo. Los gerentes de turno, de departamento y generales ganan PTO a una tasa de acumulación más alta y pueden comenzar a usar PTO de inmediato. ¿Quieres tomarte un tiempo libre? ¡Envíe algunos PTO aquí! Previous Next

< Back The Loop 3.13.23 Breakfast OEPE Update Another week of amazing results when it comes to our Breakfast OEPE. As we put our entire organization efforts around one goal we have achieved and are achieving some amazing things. Our average for this past week was 103 seconds and an improvement of 44 seconds vs last year. Month to date we are at 104 seconds! This has helped us improve so many other things along the way and we wanted to make sure you were aware. This past week's results areas of improvement include-Total peak results: OEPE decreasing by 18 seconds, R2P decreasing by 14 seconds, KVS decreasing by 6 seconds. All of which help our Big 6 results. Also, labor continues to improve in the morning even as we add people on. We will continue to focus on Breakfast OEPE as we make it like tying our shoes where we just know how. Please share with me, if possible, things that have helped you and your teams achieve this lofty goal. Is it a scoreboard that you are updating daily? Is it a messaging system between you and your management team? Is it new routines for your morning staff? There are plenty of things we have done and I would love to hear from you. This past week we had several restaurants that were not yet to our goal to include: 22424, 32257, 17850, 2504, 4231 and 3488. Please consider what we need to focus on this week to help our team all succeed together. Soon we will be switching our Wildly Important Goal to VOICE. This will have a big impact on our organization by keying in on several things and we are excited to move the needle in the same fashion we did with Breakfast OEPE. Be on the lookout for next steps there and what the expectations will be starting April 1st. In the meantime, let's button up those few remaining road bumps for Breakfast OEPE so we all can rise together. Hamburger University Graduation Congratulations to Dori & Heather on their recent graduation from Hamburger University! OTP 3 Graduation Congratulations to Jared on completing OTP3 training in Oakbrook and passing the test with flying colors. He is now one of only 4 people in the organization to hold that certification. Community This year's theme was Fire and Ice! Michael, Keresa, Danelle, and Rich had a blast serving up Shamrock Shake Shots and Chicken Nuggets with Mcdonald's Hot Mustard to accompany the theme. We had over 400 hundred people come by our booth and reconnected with several local businesses. Thank you for everyone's help in making another community event successful. Guest Shout Outs Here is a guest shout out for Jesus at Monroe. Jesus at Monroe WI Mc Donald's has a wonderful customer service attitude. He is always bubbly, smiling, says good morning , thanks us and bids us a good day. He is one of very few that work the 1st window in the drive through that don’t give you the impression like you are bothering them. I only know if you are having a bad day and you go through Mc D's drive through when Jesus is at the 1st window, his upbeat and jolly disposition just brightens the day, and you are unable to even recall why your day was bad when pulling in!! I did not get the Mgr. name that was at the pickup window, but she greets us the same as Jesus. Here is a guest shout out for some employees at Verona Rd. I visit the McDonalds on Verona Road every morning on my way to work. The employees are so friendly and brighten my morning - Jayme, Leslie, Erika, Paula - they each make me feel so welcome and start my day off on the right foot. Digital Experience – Best Bet Still having some opportunities with ready on arrival? Here are some training videos that may help you and your team. All videos are on @mcd on the Ready on Arrival NABIT page. Curbside & Table Service Drive Thru Front Counter Digital Stats – March Month To Date Digital Usage - 25.06% of transactions Calendar March 15th – AMEX Receipts Due March 15th – Happy 15th McD Anniversary Tiffany Waldron March 17th – Happy St. Patrick’s Day March 19th – Release Payroll Wisconsin Only March 20th – ILLINOIS PAYDAY! March 21st – Madison Sanitation - English Promotions & Marketing Updates – ALL Restaurants March 12th – Last Day Famous Meal March 13th – Last Day Harper Collins HM March 14th – Start Karma’s World HM March 20th – Shamrock Phase Out Begins (Ends 4/2) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Team-as we look at results it is not our intent to upset anyone when looking at where our rankings are. It is the intent to draw awareness as we look to improve in these areas. If we do not know where we stand, how do we know what we need to do? Someone will always be last. Our mission is to make sure that whoever is in last has the tools, resources, and motivation to drive results forward. We appreciate all you and your teams efforts on all fronts, it doesn't go unnoticed! Who’s On Bottom – Month To Date Listening Survey This year’s listening survey starts tomorrow (15th). Please ensure that the posters are up for easy access to the survey. Utilize the employee roster that was printed for you restaurant to track completion, don’t forget to add new hires, and don’t forget to complete it yourself. This survey is a great way for our team (managers and crew) to let their voices be heard. Please ask the office or your operations supervisor if you have questions. EPB2B Experienced A Problem Bottom Two Boxes Trying to understand how EPB2B is measured? Please see the attached guide that is being used to help explain it a bit better. This may lead to a few more questions but work with your supervisor to help work through this. VOICE and EPB2B are a great way to measure our success through our guests’ eyes. Let's make sure we know what the numbers are telling us so we may continue to improve not just our operational results but what the guests’ expectations are. image.png Sanitation Class Please complete the Food Safety Class Exam Registration form if you have someone to attend the March 21st Sanitation Exam in Madison. There will be no Rockford class in March. The next English class in Madison will not be until May, so do not wait too long. Great news, there will be a Spanish only sanitation exam on Tuesday April 11th in Madison (Rockford will have an English exam on April 11th). March 21st – Madison – English April 11th – Rockford – English/Madison – Spanish May 16th – Rockford & Madison – English GM Meeting Feedback How was that GM meeting? Guest speakers, results, prizes, and so much more. We are always looking for feedback to make these events even better. Please complete the Speaker/Meeting Survey and let us know what you thought and how these events can be better. 10:1 Patty Placement & Pulling Just a reminder that the procedure changed for pulling 10:1 patties off the grill. They are now pulled off and stacked in two groups of 3. This new procedure should already be started, if not, please start ASAP. Loomis Safe Access Please ensure your location does not have any obstructions in front of the safe. This will give Loomis easy access to the smart safe. If you have a manual drop in the safe you will need a hand written deposit slip made out to ensure the money gets credited to your location. The driver will not automatically pick up any manual drops you will have to make sure when he opens the safe to give those manual deposits with the deposit slip to the driver. Auto Greeter Please look at the attached new guide McDonald’s would like us to implement for our auto greeters. Please complete the steps by March 21st to ensure we are meeting the requirements. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. Staffing Levels – 3.13.2023 Please see the attached staffing levels as of March 13th. If you have questions, please ask your Operations Supervisor. Loyalty Auto Greeter .pdf Download PDF • 177KB EPB2B Field Resource .pdf Download PDF • 340KB MOCNI Promotions .pdf Download PDF • 75KB ILIA Promotions .pdf Download PDF • 70KB GWOS Promotions .pdf Download PDF • 66KB 2023 Staffing Level Rockford Patch 03.13.23 .pdf Download PDF • 100KB 2023 Staffing Level Beloit Patch 03.13.23 .pdf Download PDF • 98KB 2023 Staffing Level Madison Patch 03.13.23 .pdf Download PDF • 120KB 2023 Staffing Level Monroe Patch 03.13.23 .pdf Download PDF • 98KB 2023 Staffing Level Huntley Patch 03.13.23 .pdf Download PDF • 100KB 2023 Staffing Level Belvidere Patch 03.13.23 .pdf Download PDF • 99KB Espanol 03.14.2023 The Loop .docx Download DOCX • 1.02MB Previous Next

< Back The Loop 7.25.23 Hi Team! Please see the Loop attached in both English and Spanish! The Loop 7.25.23 .docx Download DOCX • 846KB En Espanol The Loop 7.25.23 .docx Download DOCX • 851KB Previous Next