Search Results

< Back Ermundo Albarran General Manager ermundo@iammcd.com

< Back Insurance Benefits For Crew: After 1 year of employment, health Insurance is offered through Blue Cross Blue Shield for employees working a minimum average of 30 hours per week. Managers are eligible for insurance coverage immediately upon becoming a manager. Open Enrollment is held once per year – usually in November/December for January enrollment. Insurance enrollment is NOT offered at any other time of the year UNLESS employee becomes newly eligible, i.e., their one-year anniversary, a newly promoted or newly hired manager, or the employee loses their current health care coverage. It is recommended to visit www.healthcare.gov Please review the following doccuments and fill our our insraunce inquiry form if you would like more information! Any insurance coverage inquires must be submitted through the Iron Arch website form, “Insurance Coverage Request”. Previous Next

< Back Theresa Peak General Manager theresa@iammcd.com

< Back The Loop 7.18.23 Congratulations Congratulations to our four Outstanding Manager Award recipients and their teams. Ermundo Albarran @ Carpentersville Kim Mailand @ Jefferson Oscar Hernandez @ Woodstock Tonya Rykowski @ Court St Operations: Enhance the guest experience during breakfast by July 31st as measured by speed at 120 and Voice at 85%. Technology: Certify 70% of restaurant OTPs to OTP2+ by October 1st. Fix It: Have in-house Fixit team certified on all equipment 100% by September 30th. Public Relations: Ownership of community events back to restaurant leadership by July 31st. Operations Coordinator: Virtual Orientation Training-Version 1 to be live on website by July 11th. Training: Create an interactive Crew Trainer Roadmap & Verification Process by September 30th. Office Manager: Perform a Telephone Audit to lower costs by August-October. Human Resources: Complete HR Master Policy Procedure Handbook by August 15th. Digital Experience Still having procedural issues with front counter MOP transactions? Please utilize this short Front Counter training video to help. Digital Stats – Month to Date Digital usage 26.79% of transactions Calendar July 18th – GM Webcast 2-230p July 21st – Happy Birthday Traci Larson! July 23rd – Release Payroll – Wisconsin July 24th – Illinois Payday! Promotions & Marketing Updates – ALL Restaurants July 17th – Last Day Elemental Happy Meal July 18th – The Marvels Happy Meal Starts **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others RMHC Pop Tabs Please remind our teams that guests may drop pop at any of our McDonald's restaurants! They can be returned to the office with the bags and once a month we transport them to the RMHC. Energy Box Override We've been noticing a lot of use on the override switch for the lighting on EnergyBox. This override switch does not control anything with the thermostats. This switch is for emergencies or use when light is needed outside of the schedule. If you need your light schedule adjusted, please email energybox@iammcd.com and we can update your lighting. Please do not use the override switch unless it is necessary. All GM Meeting Need to see something from the GM meeting presentation? The slideshow is attached . School Calendar Update 2023/2024 An email has been sent out to all restaurants for employees to update their school location for the next school year. Please print the sheet out and have all the students fill out their correct school location. This is very important to make sure they are connected to the correct school for scheduling purposes. Please email a picture of the sheet to Tiffany by Tuesday, August 1, 2023. New Hire Email Form A new digital training schedule is now available for new hires. The form is called the New Hire Email. The new hire email is a training schedule for all new hires once Maria has sent you an email that the new hire is ready for a training schedule. This form is located under the People & General Manager tab. We will start using this to send all new hires their training schedule. It is very simple and easy to fill out. All the manager needs to do is put in your restaurant location, the new hires name and email address, the general manager's name, and the training schedule, and who they will meet with on their first day. Once the form is submitted a copy of it will be sent to the new hire, the general manager, and the restaurant email to be printed and posted for all managers to review. Please still reach out to new hires by phone call too with their training schedule. If you have any questions, please feel free to reach out to Maria Z. New Hire Email Bakery Phase Out Remember that the phase out of the bakery has begun. The last day for the bakery will be August 21st. We will be keeping the cases and utilizing them for cookies and pies. Staffing Levels 7.17.2023 Please see the attached staffing levels for July 17th. If you have any questions, ask your supervisor. MOCNI Promotions .docx Download DOCX • 21KB GWOS Promotions .docx Download DOCX • 19KB ILIA Promotions .docx Download DOCX • 24KB Wisconsin Minor Labor Laws .pdf Download PDF • 82KB Iron Arch Management 14 & 15 year old labor laws .pdf Download PDF • 152KB IL Minor Labor Laws- Illinois .pdf Download PDF • 121KB All GM Staff Meeting .pdf Download PDF • 7.18MB 2023-2024 School Calendar Update .pdf Download PDF • 94KB 2023 Staffing Level Madison Patch 07.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Rockford Patch 07.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 07.17.23 .pdf Download PDF • 117KB 2023 Staffing Level Huntley Patch 07.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 07.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 07.17.23 .pdf Download PDF • 120KB En Espanol The Loop 7.18.23 .docx Download DOCX • 1.64MB Previous Next

< Back Pedro Lopez General Manager Pedro@iammcd.com

< Back Free and Discounted Meals! One of the best things about working at McDonald’s is the food. When you work a scheduled shift, you are eligible to receive one meal for yourself at the employee half-price discount! This must be eaten in the break room before or after your scheduled shift or during your break. Off-duty employees may purchase food at their restaurant at a 30% discount any time they are not working. Food must be rung on the customer side. Drinks, Shakes and O.J. are considered food items. As soon as you are directed to go on break, you must immediately punch out and then stand on the customer side for your food. All employees can participate in the National Employee discount program. McDonald’s employees can purchase food at participating McDonald’s restaurants nation-wide at a 30% discount. Employees must download the McDonald’s app and sign in using the same email you use for McDonald’s employment. The National Employee 30% Discount coupon will appear in the McDonald’s app under “deals”. Non-Product Items are not included (i.e., plates, happy meal toys) in the 30% or 50% discount. Please allow customers to be served first while you are off the clock Your restaurant can be eligible for free food every month! LIKE RIGHT NOW! Like personal grocery shopping, we have a budget If we are under that budget (3.5%* “Food over base”) *percentage subject to change You can get a free meal for your scheduled shift from the 3rd of the month through the 2nd the following month. The guidelines are as follows: All employees from crew to managers get one free meal per shift up to $12.00 in value. This meal can be taken home or eaten at the Restaurant. If working more than 8 hours, employee can take two free meals during their shift. All free meals must be rung up through the register and are not to be made by the employee receiving the free meal. Previous Next

< Back The Loop 6.06.23 Congratulations to Brianna and her team at Monroe who are now operating 24 hours a day, Thursdays, Fridays, & Saturdays. WIGS Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 15th. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 31st. Draft is completed! Training: Create an interactive Shift Leadership Roadmap by June 15th. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained in employee relations by June 2nd. Digital Experience Guests having difficulty getting their deals to work? The first thing we should ask them to do is disconnect from the McDonald’s Free WiFi. If they are on the WiFi, they have to have already agreed to terms to get the app to work correctly. Agreeing to terms sometimes requires the guest to go to a web page and then the agree button will show up in their browser. Digital Stats – Month to Date Digital usage 25.40% of transactions Calendar June 7th – NABIT Webcast 130-230 or 330-430 (Register Here) June 8th – Happy 17th McD Anniversary Jolynn Woolner! June 9th – Happy Birthday Oscar Hernandez! June 11th – Release Payroll Wisconsin Only June 12th – Illinois Payday! June 12th – Madison Patch RMHC Dinner June 13th – Iron Arch Energy Box Webcast 2-230 Promotions & Marketing Updates – ALL Restaurants June 12th – Last Day 2 for $6 Deal June 12th – Start Grimace Birthday Meal **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS - All Others Action Items This Week: June 13th – Towel Bucket Station Guide (email tiffany@iammcd.com ) Iron Arch In-Person Leadership Transitions We need learners for the next in-person LT class on July 19th 9a-6p and July 20th 9a-5p. This is a great opportunity for those who would like to achieve more in an in-person learning environment. Email hailey@iammcd.com to register a learner. Towel Bucket Station Guide Does your restaurant have a half-sized towel bucket station guide? If not, or yours is in poor condition, please email tiffany@iammcd.com by June 13th and ask for a new one. Best Burger Congratulations, all 33 restaurants are now on Best Burger. Continue working with your teams on prep, produce, eProduction, accuracy, and quality. Remember, if it says only ketchup and only mustard a plain patty must be placed on the sandwich. Squadle Checklists If you are seeing items like restrooms (gas station restaurants only) and play places on your squadle tablets for cleaning, travel paths etc… please contact squadle to have them remove it from your lists. This should help our team save time and build efficiency. Outside Digital Menu Boards We have been seeing a couple Outdoor Digital Menu Boards that have been starting to discolor because of the sun. Please take the time to check on your own Outdoor Digital Menu Boards and submit a ticket to Tech if you see your DMBs are starting to discolor. Product Outage Audit Please do a POS audit to ensure that your registers only have current products. Email tech with your list of items to remove. Take some time to look at LTO items (i.e., Shortcake McFlurry, all Shamrock) Save the Date Please save the date for the next combined GWOS/ILIA General Manager webcast. The webcast is June 20th at 2pm. Details will be provided when we can. Voice Results Please see the attached May 17th – 31st voice results. The Huntley Patch turned it on, and team members received a total of $288. Rockford finished at $215. A total of $1,012 was given and over $3,000 was still on the table. Staffing Levels 6.5.2023 Please see the attached staffing levels for June 5th. If you have any questions, ask your supervisor. GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 22KB Voice 6.5.23 .xlsx Download XLSX • 20KB 2023 Staffing Level Belvidere Patch 06.05.23 .pdf Download PDF • 120KB 2023 Staffing Level Rockford Patch 06.05.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 06.05.23 .pdf Download PDF • 117KB 2023 Staffing Level Madison Patch 06.05.23 .pdf Download PDF • 121KB 2023 Staffing Level Beloit Patch 06.05.23 .pdf Download PDF • 121KB 2023 Staffing Level Huntley Patch 06.05.23 .pdf Download PDF • 123KB En Espanol The Loop 6.6.23 .docx Download DOCX • 1.44MB Previous Next

< Back Kim Mailand General Manager kim@iammcd.com

< Back The Loop 4.18.23 Operations : 85% OSAT from 7am – 9am with 3 surveys/restaurant completed a day by May 31st. Technology : Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It : Have 90% trained in restaurant fix it team by July 1st. Public Relations : Ownership of community events back to restaurant leadership by July 1st. Operations Coordinato r: Virtual orientation version 1 ready for implementation for website by May 1st. Training : Create an interactive Shift Leadership Roadmap by June 1st. Office Manager : Streamline all AMEX policies/procedures by July 2023. Human Resources : Office staff 100% trained on employee relations by May 31st. Digital Experience Restaurants will be receiving a ROA/MOP troubleshooting guide later this week. Please utilize this guide to help your guests with any ordering issues they may have. Restaurants will receive two, one for DT and one for front. Digital Stats – Month to Date Digital usage 25.37% of transactions Calendar April 18th – Best Burger Taste & Train @ Odana (Beloit, Belvidere & Rockford 1pm/Madison & Monroe 3pm) April 19th – NABIT ROA Webcast 3p-4p ( Register Here ) April 22nd – Happy Birthday Isabel Simon, Tonya Rykowski & Miguel Palomares! April 23rd – Release Payroll – Illinois Only April 24th – WISCONSIN PAYDAY! Promotions & Marketing Updates – ALL Restaurants April 17th – Bacon Ranch McCrispy Phase Out Begins (ends 4/30) April 24th – Last Day Masked Singer HM April 25th – Start Guardians of the Galaxy HM **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 18th – Water Heater Survey April 25th – G M Community Interest Survey Operations WIG Update – From the desks of the Operations Managers As you may have seen WIG readiness & execution shops have been taking place throughout the organization. Week 5 starts next week and Nick & Mike will begin conducting execution shops. Restaurants that have less than 10 responses will be targeted first and then other lower performers. Reminder, if we execute at a high level and ask every customer from 7-9 it increases our chances of improving with more detailed tactics. How is Iron Arch doing so far? Week 1 = 74.5% (0.76 surveys per restaurant per day) Week 2 = 77.1% (0.87 surveys per rest/day) Let's continue to stay laser focused on our WIG. 85% VOICE 7-9 with getting 3 surveys per day. Execution = Results. Water Heater Survey Don’t forget to complete this quick survey about your water heater by April 18th. Henny Penny Fryers For those of you with Henny Penny fryers, your McCrispy settings may be incorrect. To ensure that food safety is 100%, please see the attached directions to check and change the McCrispy settings if needed. Please ask your Operations Supervisor if you have questions. AMEX Expectations Please see the attached document that contains the expectations for AMEX cardholders. All receipts must have the restaurant number that the purchase was for. Please ensure that the photo you submit is clear. Beginning now, please keep your paper receipts or photos for 60 days to ensure that we are ready if a receipt does not show up after the upload. Remember, all AMEX receipts are due by the 15th of the month. Mac Sauce Cup Event Our digital guests will have the opportunity to add Big Mac sauce in cups to their orders. Beginning on April 27th, digital guests can add up to 5 sauce cups to their orders. These cases will be arriving the week of April 17th, DO NOT OPEN until April 25th. Again, we DO NOT SELL until April 27th. Please see the NABIT website or your April NABIT training kit for additional information. BINGO!! Bingo has begun, have you checked off a square? Get the word out to your teams, build excitement, and get a BINGO!! Tempering Cheese By now, your restaurant should be utilizing the small pans for tempering cheese. Each pan holds 4 stacks of 20 cheese slices so 1 sleeve fits in 2 small pans. The yellow and green tempering stickers should also be in use. If you need help with placing these, please ask your Operations Supervisor. Additional information is available on the NABIT website or in your April NABIT training kit. General Manager Community Event Interest As our footprint has expanded and our communities become more involved, we need help for our events. Please complete the General Manager Community Interest survey by April 25th. Our goal in this survey is to get honest feedback on your thoughts and interest in participating/hosting community events in and outside of the restaurant. Several of you have expressed interest in participating more; we want to make that happen! Food Safety Webcast Did you have a chance to attend the Food Safety webcast last week? It was full of useful information. Please see the attached documents about EcoSure visits and a food safety travel path. If you have any questions, please ask your Operations Supervisor. Staffing Levels 4.17.2023 Hiring season is upon us. It’s time to prepare for summer. Please see the attached staffing levels for April 17th. If you have any questions, please ask your Operations Supervisor. American Express expectations .docx Download DOCX • 96KB Henny Penny LOV Fryers - McCrispy USA .pdf Download PDF • 249KB preshift .docx Download DOCX • 18KB GWOS ILIA Food Safety Call .pdf Download PDF • 940KB GWOS Promotions .docx Download DOCX • 20KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB 2023 Staffing Level Rockford Patch 04.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 04.17.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 04.18.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.17.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 04.17.23 .pdf Download PDF • 123KB 2023 Staffing Level Beloit Patch 04.17.23 .pdf Download PDF • 121KB En Espanol The Loop 4.18.23 .docx Download DOCX • 442KB Previous Next

< Back Archways to Opportunity At Iron Arch McDonald’s, we believe that education is a true game-changer. We’re proud to provide employees with tools and world-class training that help them succeed. Archways to Opportunity is not a one-size-fits--all solution, but an overarching education strategy that meets people where they are. Archways to Opportunity is a benefit for all of our employees after they have been employed for 90 days. Employees must work a minimum of 15 hours per week to qualify for Archways to Opportunity benefits. The Archways program offers: English language program to help our employees and their immediate family learn to speak English. High School Diploma Program for our employees and any immediate family member who would like to achieve this milestone. All graduates also receive a career focus certification in one of many areas of concentration. College Degree Program helps our employees achieve their college dreams whether it be an Associates, Bachelor’s, or master’s degree by offering $2,500 per year to help with college expenses ($3,500 for Swing, Department and General Managers). The Archway’s Mentoring program works like a college counselor but with a much broader base of knowledge to help you find the program that best fits your needs, whether it be an on-line program or a traditional program. Visit archwaystoopportunity.com or for specific questions contact the office at office@iammcd.com . Previous Next

< Back Oscar Hernandez GM Council Member & General Manager oscar@iammcd.com

< Back Growth Opportunities Training Program With every step of higher training earns our employees more money. Encourage your qualified team members to talk with you or their General Manager to develop a plan to achieve the professional goals and monetary goals they seek. There is always room to grow! Previous Next

< Back Michael Peschel Operations Consultant michael@iammcd.com

< Back Miguel Palomares Maintenance Manager Miguel@iammcd.com

< Back The Loop 3.21.23 Sales Record Congratulations to Pedro and the Odana team for once again hitting a new sales record. On the 17th they did $24,381.25 in sales! Guest Shout Out Here is a guest shout out to Heather and her University team. Great Job! “I wanted to pass along my appreciation for your amazing staff at the University Avenue /Madison address. I stopped there on Saturday night after spending my third full day at a nearby hospital following my husband’s surgery for a broken back. I pulled into your drive through and ordered! Drove to the window and could NOT locate my wallet anywhere in my purse/front seat!! I was in a panic and really needed that amazing Diet Coke! When she opened the window I asked that she cancel the order and explained my situation!! Without skipping a beat she responded with a “Nope..it is all prepared and we want you to enjoy it”!! After the last long days that was just the boost I needed!! When I got home I located the wallet!! Thankfully!! The next day I drove through again and was happy to see her again!! I offered to pay her again..and she said it is totally fine and they were happy to help My day!! If Kiara (not sure of spelling) is any indication how you train all your people. BRAVO!!! She needs some recognition for her kindness and it is something that I will always take with me!! THANK YOU!!!” Digital Experience – Best Bet Please utilize the training videos to help your teams with ROA issues. All videos are on @mcd on the Ready on Arrival NABIT page. Curbside & Table Service Drive Thru Front Counter Digital Stats – March Month To Date Digital Usage - 24.99% of transactions Calendar March 21st – Happy Birthday Michael Peschel! March 21st – GM Patch Calls 130p-230p Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 21st – eProduction Baseline Survey March 21st – Auto Greeters Updated Is your restaurant still on the bottom performer list? What can you do to shave off a few seconds or increase your score by a percent? Are any of your fellow patch GMs on top and you can reach out? WOW, in 3 days, we sold 15,000 PIES as an organization!! Breakfast Voice We are off to an extremely solid start with our new goal. We received 16 responses yesterday and are at 100%!! We started just a few days ago with 1 or 2 responses as an entire team. We are making progress. For some it may feel slow going but we are making progress. We are down to 10 restaurants that do not have responses. What will help us get there? There are a few tactics that we have asked of the team. Hang up the flyer, drive the VOICE incentive. I am strongly encouraging all of us to look at our hospitality cues and if our team at the points of contact are delivering on those. Points of contact would be at the order point, cashier booth and present booth. Identity those handful of people who typically work 7-9 Sunday through Saturday and let's have the right conversations. With that being said, we must also get the receipts into the hands of our guests. They are to be given out every time. We are fast sitting at 100 seconds Peak Breakfast OEPE for the month as an organization. Only 32257 and 5612 were above 120 this past week with both ending in the 120s. Now we must add the cherry on top with hospitality. Let's continue to put the effort in everyday until we build the next foundation of success with VOICE. The train is starting to leave the station. Make sure to get yourself and the team on board before it does. Let's do this together! We currently have 35667 leading the way with 20 responses at 95%. Nicely done! New Things on The Way The new Iron Arch training center is under way. Very exciting and stay tuned for updates. Listening Survey Keep working on the surveys. Feedback from the team is very important and the more responses we receive the better. Please utilize the QR Code below or on the flyers in your restaurants. PACE The Ops PACE team has compiled the following top areas of focus based on year-to-date 2023 brand protection visits and Operations Excellence Assessments: Food Safety (EcoSure and Health Department Inspections): · Restaurant cleanliness (floors, equipment, and walls), good hygiene practices (disposable gloves and other personal hygiene procedures), and food packaging procedures Health & Safety: · Exterior walking surfaces in good repair and electrical outlets, connectors, and cords in good repair Operations Excellence Assessment: · Speed of service across the drive-thru (OEPE), curbside and in-restaurant (R2P + fulfillment) omni channels · Elevating the digital customer experience (executing as designed) through a focus on a digital crew prompt (e.g., “Hi! Will you be using your McDonald’s App today?”) and using the guest’s name at key interaction points across all omni channels. · Strengthening production management through UHC product holding times and holding levels sufficient per posted product level charts, and products within secondary shelf lives. Shamrock Even Phase Out And just like that, the Shamrock is on the way out. The phase out is March 20th – April 2nd. Please work within your market to deplete your shamrock syrups by April 2nd. We will be starting a new flurry LTO in April and to avoid service barriers, need to be out of Shamrock. Sabbatical and PTO Pay Out This is your last chance to submit for sabbatical and PTO pay out for the quarter. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. MOCNI Promotions .docx Download DOCX • 25KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 21KB Boil Out Schedule .docx Download DOCX • 21KB En Espanol 3.21.23 .docx Download DOCX • 1.62MB Previous Next